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Karen Mae T

My family want to comeback there.

5.0 of 5 bubblesReviewed 20 Jul 2024
Me and my family like this hotel. Very accessable to all. And the room for two is big for the family already. And the room is now nicer and classy. very clean and tidy. The view of my room is so nice/ the city light , the kids enjoying it. ❤️ And also The employee there so friendly and very hands on , espicially the name Rizen, i will come back there again.
Date of stay: January 2024
Room Tip: Surely you will enjoy there. Very accessable in everything.
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (1,107)
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1 - 6 of 1,107 reviews
Reviewed 8 July 2024

Gym is closed on Sundays and all holidays. On average gym is open about 5 days a week. Jogging outside is not an option due to construction and pedestrian traffic.

The same short music loop is played continuous in public areas including lobby and restaurant.

Bathroom drain is defective. A number of lights in the hotel are out of service.

Do not look for napkins and towels in public bathrooms.

Pool was closed. Bar was closed.

Breakfast is ok but do not look for knife for butter. Eggs were not always available. Better options outside of the hotel.

Coffee in restaurant, weak.

Room was not cleaned every day and towels were sometimes taken or removed from hotel room and not replaced.

Bar soap is problematic.

No hotel laundry facilities, need to arrange on your own. outside vendor laundry is available and is very inexpensive but you need to make your own arrangements.

Internet was very good.

Room was extremely cold. In room refrigerator was a freezer....

Hotel initially wanted 200 peso deposit for unknown reasons, never had to provide it.

No nearby tourist or sightseeing opportunities.

I would not choose this hotel again.

Local grocery store (Robinson) was very useful and I was thankful it was there.

Overall pricing was inexpensive but I later chose another hotel at a higher price and was much happier.

Local heavy road construction in the area.

Room tip: Heavy road construction and road noise. no thrills.
Date of stay: June 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 951byronb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 June 2024

the food was fantastic. starting with the breakfast and in the little emperor in the lobby. Place was clean, and the service was top notch. Jovan kept the room clean and well stocked; I was here for 6 days in room 1005. I want to thank the staff for a great stay! thank you for everything.

Room tip: bring your own towel for the pool. The outdoor pool has shaded areas for those who burn easy, like me. Best views are top floors.
Date of stay: June 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank JOSHUA T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crown Regency Hotels and Resorts, Other at Crown Regency Hotel & Towers, responded to this reviewResponded 19 June 2024

Dear Sir Joshua,

Thank you very much for your fantastic feedback!

We're delighted to hear that you enjoyed our top-notch service, especially from our housekeeping team who ensured your room was clean and well-stocked. Providing excellent service and maintaining cleanliness are priorities for us, and we're thrilled that we could exceed your expectations. Your kind words mean a lot to us, and we can't wait to welcome you back for another wonderful stay!

Cheers!
FOM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2024

Front desk staff, Breannah Fua, is very accommodating. She attended to all my concerns.
Hotel staffs are very polite especially the cleaners. They will always greet you with a smile. They see to it that your experience is comfortable and clean.

Room tip: Some rooms have smaller beds. Ask if you need a bigger one.
Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Saralie M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crown Regency Hotels and Resorts, Other at Crown Regency Hotel & Towers, responded to this reviewResponded 19 June 2024

Dear Ma'am Saralie,

Thank you so much for your wonderful feedback!
We're thrilled to hear that you found our front office team accommodating and our hotel staffs are polite, especially our housekeeping team. Providing a comfortable and clean experience is our top priority, and it's fantastic to know that we've met your expectations.
We look forward to welcoming you back for another enjoyable stay in the future!

Kind regards,
FOM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2024 via mobile

Booked it first then read some of the reviews here. Worried, I was about to book another hotel. GOOD THING I held back, and tried it first. Clean 3.5/5, Breaktfast 3/5, Gym 3.5/5, A/C 4/5, Wifi 4/5, Sleep 4/5. I’m Still here, So Far, All is Good.

Date of stay: June 2024
Trip type: Travelled as a couple
Thank ruyfrankr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crown Regency Hotels and Resorts, Other at Crown Regency Hotel & Towers, responded to this reviewResponded 19 June 2024

Dear Sir Ruy,

Thank you for your feedback! We're delighted to hear that your experience with us has been positive so far.
We strive to provide exceptional service and ensure that our guests have a pleasant stay. If there's anything specific you'd like us to address or improve further, please feel free to let us know.
We appreciate your kind words and look forward to continuing to exceed your expectations!

Best regards,
FOM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2024

The air conditioning wasn't working properly during our stay. Despite notifying the staff, it took them two hours to resolve the issue. Additionally, the telephone line was out of order, so whenever we needed assistance, we had to go down to the lobby, which was especially inconvenient since we were on the 25th floor.

Date of stay: May 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Josephine D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crown Regency Hotels and Resorts, Other at Crown Regency Hotel & Towers, responded to this reviewResponded 10 June 2024

Dear Ma'am/Sir Jossyfinn,

I hope this message finds you well. I am writing to extend my sincerest apologies for the inconveniences you experienced during your stay with us. We understand that having no dial tone on your phone and the air conditioning not working properly caused significant discomfort, and for this, we are truly sorry.

Please know that the comfort and satisfaction of our guests are our top priorities. We deeply regret that we fell short of your expectations and did not provide the level of service you deserve. We have already addressed these issues with our maintenance team to ensure they are resolved promptly and do not recur in the future.

Thank you for bringing these matters to our attention. Should you have any further concerns or require assistance during your stay, please do not hesitate to contact me directly to 0917-629-2222.

Once again, we apologize for the inconvenience and hope to have the opportunity to welcome you back in the future, ensuring a much more pleasant experience.

Warm regards,
Eunice - FOM

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