Long story short: we booked the trip via Booking.com, mentioning our requirements (upper floor, quiet room, king bed) and that we will arrive late. Still we called and informed the reception, around 20.00, about our possible delay, hoping everything will be OK upon our arrival. When we were there (2.30 A.M.)we were very quickly checked -in (Bravo!) and sent to a room according to our wishes. And now the story starts: the room given to us was not cleaned and not arranged. We took the luggage and went back to the reception.
Some minutes later we received a new room: the floor on top of the reception, next to the main road (very noisy), prepared just for one person, smelly sheets, clogged sink, non usable safe, torn bedside lights. We called the reception and asked for some additional towels, received after 15 minutes. The bigger surprise came next morning when at 8.00 (let's imagine we slept approx 4.5-5 h) a wedding shooting took place exactly on our hall, in front of our door!! For 2 hours. (no joke..) My husband exited and looked at them showing there is somebody still wanting to rest (yes, it was Saturday morning, 8 o'clock!!) and put on a sign with "do not disturb", hoping the guys will stop shouting and jumping up and down the corridor - bu not chance. Laughter and big noises continued without taking us into account. Quick question: how come that the hotel management approved a photo shooting in a hotel, on a corridor (with sleeping rooms, yes - we were in a HOTEL) at 8 in the morning on a Saturday? No comment.
Next thing we went down at the reception where a very nice lady listen actively to all our points, that we wanted a specific quiet room, higher floor etc all mentioned above things. She was very kind and very proactive in telling us everything we wanted to hear.
You can imagine what happened?
NOTHING. Sorry - something still happened: when we came back to the hotel the same day, later - OUR ROOM WAS NOT cleaned, bed not made, sink still clogged, safe still not working etc etc.
Do not recommend Ramada Cluj. Especially during "weddings" season.
- Official Description (provided by the hotel):
- Find convenient amenities in an ideal location at the Ramada Cluj hotel. Perfect for business or leisure travelers, and complemented by modern and elegant style, our Cluj Napoca, Romania, hotel is close to the area’s best attractions, restaurants and airport.Those traveling on business will enjoy Executive Floor and Executive Lounge access featuring a business center with computers along with meeting space and dedicated conference services. Stay connected with free Wi-Fi Internet access and then enjoy a meal and drink at Akantus Restaurant or Avocado Restaurant & Lounge, both located on-site. When it’s time to relax, visit our Spa and Wellness Center, complete with Health Bar, indoor pool, sauna and steam bath and unwind from your busy day, or get a great workout at the fitness center. Free limited guest parking is available and roundtrip airport shuttle service is offered for a nominal fee at our Cluj-Napoca hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com and Booking.com so you can book your Ramada Cluj reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Ramada Cluj Cluj County/Cluj-Napoca