I wanted to score this hotel 3.5.
Restaurant is often closed for private events so if you want to eat in the hotel your dining experience is limited to the lounge of lobby area which for a hotel with this supposed star rating just isn't right. But the food is good quality and reasonably priced.
Despite previous reviewers saying easy access to the Metro this was not our experience, en contra. However the hotel owned taxi service is very good indeed.
Breakfast staff are diabolical, rude and lazy. My wife had to order her breakfast omelette 3 times before the order eventually arrived. Breakfast buffet is lack lustre and dull.
Spa staff. Don't go there! absolutely awful.
Rooms, okay but maintenance is poor.
Ian, one of the concierge team is the one member of staff who shines. Well done.
Oh and finally, the red wine is served cold. !!!!More
- Free Wifi