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Reviewed 9 March 2015

love the hotel . was there for my 1st trip ever to the mainland china and was so happy to arrive at this property as it was the best located to our train station near lenhexi.
the propert and the service are par excellence . would recommend to all travelling to guangzhou to visit the hotel for a fantastic stay.

Date of stay: September 2014
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank n5khanna
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FredrikGenberg, General Manager at Sofitel Guangzhou Sunrich, responded to this reviewResponded 10 March 2015

Dear Guest,

Bonjour! Thank you for taking the time to review our hotel. We very much appreciate your kind words and positive feedback.

We also very much appreciate your patronage and look forward to being of service to you again soon.

Best regards and life is Magnifique!

Fredrik Genberg
General Manager
Sofitel Guangzhou Sunrich

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2015

The location is not so well. hard to get taxi but the shopping mall is in walling distance.

A bit cold in the lobby when we were having the tea.
I would say the room is JUST OKAY. you need to have a higher floor the view is better.
But i like the Grill french restaurant a lot. not very crowed like another western restaurant.
the manager there is really sweet and helpful. she can speak good english(others not so well)

the french bar was really nice, we odered food there as well. worth to try it.

Room tip: Club room is better with higher floor
Date of stay: March 2015
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Kubi M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this reviewResponded 9 March 2015

Dear Kubi,

Bonjour! Thank you for taking the time to review our hotel. We very much appreciate your kind words and feedback.

We also very much appreciate your patronage and look forward to being of service to you again soon.

Fredrik Genberg
General Manager
Sofitel Guangzhou Sunrich

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2015

Great hotel in general, food was good, decoration was beautiful. A grand hotel. The service can be improved so that guests can feel truly welcomed and taken care of. Other than that, great hotel.

Maybe big hotels like this is no longer my type, just a personal preference. For a big hotel like this, it's hard to staffs to pay attention to every guests and to really get to know them and know what they want and need and really to get the best value out of the experience.

Date of stay: February 2015
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Linda H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FredrikGenberg, General Manager at Sofitel Guangzhou Sunrich, responded to this reviewResponded 17 March 2015

Dear Linda,

Bonjour! Thank you for taking the time to review our hotel. We very much appreciate your kind words and feedback.

We also very much appreciate your patronage, and look forward to being of service to you again soon.

Life is Magnifique!

Fredrik Genberg
General Manager
Sofitel Guangzhou Sunrich

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2015

Excellent Hotel. Sofitel is usually good but loved some of the little touches.... like the tiny pillow provided in the bath tub. Excellent Breakfast . loved the selection of deserts. Breads specially were excellent. memorable mixed nut tart! Good Gym too.

Date of stay: February 2015
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank ManojM449
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this reviewResponded 16 February 2015

Dear Manoj,

Bonjour! Thank you for taking the time to review our hotel. We very much appreciate your kind words and positive feedback.

We also very much appreciate your patronage and look forward to being of service to you again soon.

Best regards and life is Magnifique!

Fredrik Genberg
General Manager
Sofitel Guangzhou Sunrich

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2015

Second stay in this superb hotel in Tianhe district. Excellent service in all departments, enormous variety of choice at breakfast. Room on 22nd floor with great view, very comfortable, well equiped and relaxing.

Date of stay: January 2015
Trip type: Travelled on business
1  Thank JasperHofman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this reviewResponded 13 February 2015

Dear JasperHofman,

Bonjour! Thank you for taking the time to review our hotel. We very much appreciate your kind words and positive feedback.

We also very much appreciate your patronage, and look forward to being of service to you again soon.

Life is Magnifique!

Fredrik Genberg
General Manager
Sofitel Guangzhou Sunrich

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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