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Reviews (141)
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6 - 11 of 141 reviews
Reviewed 25 May 2017 via mobile

It was really nice resort to spend a weekend with, all the staffs are friendly and kind, even the bellboy can speak good English, we were lucky that we got upgraded to a nice villa because of my platinum status of SPG, the view was beautiful despite of raining weather.

Special thanks to tony and ms Xia, they did provide professional help and great service.

Looking forward to coming back again.

Stayed: May 2017, travelled with family
1  Thank cognac888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 May 2017

Dear cognac888,
Thank you for staying in our Resort and for sharing your experience with us. We are glad the Resort is up to your expectation and that you have a great stay with us. We have shared your compliments with our associates and thanks for your appreciation. We are looking forward to welcoming you back to our hotel again in the near future.
Sincerely yours

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2017 via mobile

Nice, large rooms, landscaping.

Check in staff is overwhelmed and can't provide reasonable service .

Waited 20 minutes to check in; was given wrong room type, told nothing else available. Breakfast as compensation.

GM took time to explain about the situation; high season, etc.

F&B not bad. Food is standard four star fare, drinks are passable. Service is more easily interactive in Chinese than English and better focused for Chinese travelers than foreign, but would like to help, just need a push.

Stayed: May 2017, travelled on business
Thank Forrest S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 15 May 2017

Dear Forrest S,
Thank you for staying in our Resort and for sharing your experience with us. We have shared your compliments with our associates and will pay extra attention to check in experience. We always put people first, to offer the best service to our guests is our service philosophy. Sincerely, we certainly look forward to your return and providing the best renewal experience for your stay.
Sincerely yours

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2017

The resort is located in the suburb area of Guangzhou, set in lush tropical gardens on the side of a beautiful lake, with nice guest rooms, villas, pool villas, and beautifully designed outdoor heated swimming pools. This place really boasts a style reminiscent of a South East Asian resort, or more specifically, the island of Bali.

From the beautifully appointed private villa of very nice views over the lake, to the wonderful Cantonese foods served in the YUE restaurant and great service from the staff. This place is just a paradise for a luxurious break. A great escape from the the bustling city

We will certainly be back! I would like to give a special thanks to the Guest Service Manager Becky Xia who made our stay unique and comfortable.

  • Stayed: April 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank ukyodc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 May 2017

Dear ukyodc,
Thank you for staying in our Resort and for sharing your experience with us. We are glad that you have an enjoyable stay and that our services were up to your satisfaction. We are looking forward to welcoming you back to our hotel again in the near future.
Sincerely yours

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Reviewed 10 April 2017 via mobile

This is redefining hidden gem.
Never could I imagine such a secluded and well maintained place in a bustle city of Guangzhou. The resort is located by a lake in an idyllic setting. Prefect for people just want to relax or families with kids as well. The spa here is something no one should miss. The resort just got all the elements a perfect resort needs. If you are reading this review, you should just come to stay here.

Stayed: April 2017, travelled with friends
Thank william l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 12 April 2017

Dear william I,

Thank you for staying in our Resort and for sharing your experience with us. We are glad the Resort is up to your expectation and that you have a great stay with us. We are looking forward to welcoming you back to our hotel again in the near future.

Sincerely yours

Report response as inappropriate
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Reviewed 4 April 2017 via mobile

It is really a nice place,quite and clean. The food is good,but for the breakfast and dinner buffet,they seldom refill the food. For the room,everything is find,they provide baby beds,but did not have a tub for the little one. Overall it is really nice to spend holidays with the family.

Stayed: April 2017, travelled with family
Thank Kyoho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 April 2017

Dear Kyoho,
Thank you for staying in our Resort and for sharing your experience with us. We are glad the Resort is up to your expectation and that you have a great stay with us. We already share your comments with our F&B team and Housekeeping team, will pay more attention to the food refill, and our housekeeping already took purchasing order to purchase the tub for child.
Look forward to welcoming back again in the near future.

Sincerely yours,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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