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All reviews the club lounge high floor guangzhou city business hotel shopping mall china english bathtub
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Reviewed 16 September 2018 via mobile

Very good hotel, rooms clean and large
Huge breakfast with various offers, good service
English spoken ok, good place in city center
Close to restaurants
Good spa and fitness room open24h
All services available
IHG member club

Date of stay: September 2018
Trip type: Travelled on business
2  Thank Pinscan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, an IHG hotel, responded to this reviewResponded 17 September 2018

Dear Pinscan,

Greetings from Crowne Plaza Guangzhou City Centre.
We are happy to hear you are satisfied with all the outlets and facilities our hotel offers.
We thank you for your positive feedback and we are looking forward to welcoming you again in our hotel.


Warm Regards,
Salim Arafati
Guest Service Manager
salim.arafati@gz63,cn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2018 via mobile

I stayed at this hotel for business purposes. The location is relatively close to the main shopping and business area of the city. It is a very large hotel and it was always very busy with a lot of guests. I tried the typical food restaurant at the facility and was good. I used the Club facilities and the staff was very helpful to set up some space for a short meeting. Menu at the Club was limited but enough for a quick snack. Rooms are modern and with very good space including the bathroom. I would stay again here.

Date of stay: August 2018
Trip type: Travelled on business
Thank EmerielG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, an IHG hotel, responded to this reviewResponded 4 September 2018

Dear Emeriel G,

Thank you for staying us at Crowne Plaza Guangzhou City Centre.
We appreciate your feedback and your suggestions
We are glad you enjoyed the service and facilities of our Club Lounge and we are looking forward to welcoming you again in our hotel.

Warm Regards,
Salim Arafati
Guest Service Manager
salim.arafati@gz63.cn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2018

2018年8月18日至19日,廣州市皇冠假日酒店的員工為我提供超高品質的賓客服務,我感到很驚訝。酒店工作人員給了我和我的妻子很多驚喜,比如床上的裝飾和最溫暖的問候生日賀卡 由可愛的客戶關係團隊簽署。 我們必須說成千上萬的感謝Christy,Vicky,Scarlet,Ho-gor of Chinese Restaurant,56F高管休息室的女士們。 晚上,當我們和我的朋友們共進晚餐時,我們很驚訝地得到了生日蛋糕! 如果沒有你友好和溫暖的安排,我們就無法感受到在GCCP的家中感受。 我們將在不久的將來再次訪問,度過一個愉快的周末。

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank mas0nch0i
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CPCityCentreGZ, Public Relations Manager at Crowne Plaza Guangzhou City Centre, an IHG hotel, responded to this reviewResponded 23 August 2018
Google Translation

尊敬的客人,您好。感谢您与我们分享您的入住体验与感受。我们很荣幸能在您本次入住酒店期间,为您封上了让您难忘的惊喜体验。为每位入住的客人奉上个性化的服务是我们一直以来的服务宗旨。期待在不久的将来,能再次为您奉上优质舒适的入住体验,恭候您的再次光临,谢谢。

Suki Liu
市场传讯经理
suki.liu@gz63.cn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2018

About 50 min. From airport. Very friendly front desk Team- quick check in. Happy hour at 59 floor (if you are IHG card member)- need change elevators thus- from 17:30 to 19:30.
Gym is basic but good enough for light exercise.
Security seems to be weak. Bad experience with parking car outdoors in front of main entrance- had puncture (deliberately made?) in the morning and someone keyed the car too... no time to sort it out with security as was rushing to meeting. Please park car overnight in underground car park.

Date of stay: August 2018
Trip type: Travelled on business
Thank sveta s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CPCityCentreGZ, Guest Service Manager at Crowne Plaza Guangzhou City Centre, an IHG hotel, responded to this reviewResponded 21 August 2018

Dear Sveta,

Thank you for your feedback, we are glad to know you enjoyed your stay with us in the hotel.

We will make sure our parking operation goes smoother and we apologize for the inconveniences caused.

We hope to see you at our hotel again, please do not hesitate to contact me directly if you need any future assistance.

Best Regards

Marta Klopot
Guest Service Manager
marta.klopot@gz63.cn

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Reviewed 18 August 2018 via mobile

I was staying at Crowne plaza and on the 12th of August I had to make an urgent change to my flight . Asked many people to help me . Went to the concierge and asked a lovely gentleman named Henry Lee. He called China Southern and stayed on hold for so long and went out of his way to help . He finally made the change . Thanks Henry

Date of stay: August 2018
Trip type: Travelled on business
Thank haysam2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CPCityCentreGZ, Guest Service Manager at Crowne Plaza Guangzhou City Centre, an IHG hotel, responded to this reviewResponded 21 August 2018

Dear Haysam,

It is everytime a great pleasure to welcome you in our hotel and thank you for choosing us everytime you visit Guangzhou.

We are glad our service have met your expecations. We will always assist you and our team will always provide an excellent service.

In the wish to see you soon.

Warm Regards,

Salim Arafati
Guest Service Manager
salim.arafati@gz63.cn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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