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Reviewed 3 March 2018 via mobile

Booked 4 nites but decided to check out n move to another apt after a nite stay. It’s not my expectation as the room is so old, run down n ugly!
The wardrobe is so old fashioned.it’s like a 2 Stars hotel to me

Stayed: March 2018, travelled with family
Thank vijmrita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
frontoffice_ssr, Front Office Manager at Springdale Serviced Residence Guangzhou, responded to this reviewResponded 3 March 2018

Dear Vijmrita,

Thank you for you selecting Springdale Serviced Residence for your recent stay in Guangzhou. And we are so delighted to read your kind compliments to our hotel.
Meanwhile, we would also like to express our apology for any inconvenience and uncomfortable caused to you. We are communicated your feedback to concerned department and the investigation is in process.
Springdale will spare no efforts to deliver consistently good service to provide the home away from home for all the hotel guests. We look forward to welcoming you again in the near future.

Best wishes,
Jane

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2018 via mobile

perfect location near metro and alot of big malls. staff are pleasant and helpful. stayed in an executive studio that had cooking facilities making breakfast very easy to make. There is also a washing machine and they provide detergent.

Stayed: January 2018, travelled with family
1  Thank Nancy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
frontoffice_ssr, Guest Relations Manager at Springdale Serviced Residence Guangzhou, responded to this reviewResponded 8 February 2018

Dear Nancy,

It was a great pleasure having you stay at Springdale Serviced Residence Guangzhou. Thank you for sharing your feedback about your stay experience with us.

I am sure that our employee prides themselves in their quality of their work and love to hear from our family of customers; and upon whose satisfaction we have been allowed to grow and prosper in this highly competitive marketplace.

Once again, thank you for choosing to stay at Springdale Serviced Residence Guangzhou, we look forward to welcoming you again at any one of our serviced residences.

Best regards,
Jane

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2018 via mobile

Super fine appartment. Perfect for the family stay. Near to everything which is needed by a family tourist. One block from metro. One block for the excellent underground shopping mall.
Grocery mall is few steps away.

Stayed: July 2017, travelled with family
Thank sunil a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
frontoffice_ssr, Guest Relations Manager at Springdale Serviced Residence Guangzhou, responded to this reviewResponded 8 February 2018

Dear Sunil,

Thank you for you selecting Springdale Serviced Residence for your recent stay in Guangzhou. And we are so delighted to read your kind compliments to our hotel.

It was a great honor to offer you such a wonderful experience! From all of us at Springdale Serviced Residence, we look forward to welcoming you again at any one of our serviced residences.

Best regards,
Jane

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2017 via mobile

My husband and I arrived 18 Dec 2017. The view is very nice. The location is excellent, surrounded by lots and lots of shops and malls. Very close to Guangzhou Metro station. Room service is fantastic. They clean your room without even asking them to do it. Breakfast isn’t too bad, not exactly our taste but we enjoyed it so far. The only problem is that it’s very far from the airport, almost an hour by taxi, costing 150 RMB! One thing I was hoping for was that people would speak a bit of English, which makes it hard for foreigners to go around asking for directions, especially if you don’t have Chinese SIM card and without Chinese ID you cannot get a SIM card. But overall we’ve been enjoying our trip so far. Beautiful city and very comfortable place to stay.

Stayed: December 2017, travelled on business
Thank HelenNasser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
frontoffice_ssr, Guest Relations Manager at Springdale Serviced Residence Guangzhou, responded to this reviewResponded 4 January 2018

Dear Ms. Helen Nasser,

Thank you for taking your precious time to review our hotel and share your such detail and valuable comments with us.

For your problem,our apartment is over the center of city and from here to airport about 40 mins by taxi.You also can take metro(Line 3) from Ti Yu Xi Road to airport about 45 mins.There is similar as taxi and charge at RMB 13/pax.

Sincerely, thank you again for your precious comments and looking forward to welcoming you again in Springdale Serviced Residence, Guangzhou.

Best regards,
Jane

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Reviewed 2 December 2017

the apartment was centrally located, with easy access to the metro. The apartment was clean and had all the required amenities. It would have been nice to have had some eating utensils. The staff were very friendly

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Kunchok2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
frontoffice_ssr, Guest Relations Manager at Springdale Serviced Residence Guangzhou, responded to this reviewResponded 11 December 2017

Dear Sir/Madam,

Thank you so much for your review and share your experience with us. We are highly appreciated your comments, regarding to the location, facilities as well as our service.

Our Club is a place for our guests to relax and experience the city’s great views, we are happy to have you with us and we will continually provide you the excellent service, the goal for us is to offer a home away from home to all our valuable guests.

Sincerely, thank you again for your precious comments and looking forward to welcoming you again in Springdale Serviced Residence, Guangzhou.

Best wishes,
Jane

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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