Our room at the Crystal Palace was large and the seating comfortable. The price made this hotel an excellent choice for the budget traveler. However, the smell of smoke was so overwhelming that I had difficulty sleeping the first night of our stay. The beds are rock hard. When I complained the next morning, I was told that they do not have nonsmoking rooms. No bed toppers are available to make the beds more comfortable. Housekeeping did send someone up to spray some room deodorizer which did help. I placed the two extra comforters doubled up on the bed to make it a little more comfortable. When I opened a window to help get the smoke out, I noted that one of the windows did not latch. This was not a problem in June, but may be in the winter.
The sight and smell of smoke is present in halls as well as the room. We had another passenger in our slow moving elevator smoking. For people sensitive to the smell of smoke, this is not the hotel for you. If it wasn't for the help of our Chinese friends, we never could have communicated our problems with the staff because little or no English is spoken.More
- Free Wifi
- Free Parking