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11 - 16 of 168 reviews
Reviewed 31 May 2017 via mobile

I accidentally dirty a small face towel and got a note to pay at the counter.3 night staying in this hotel, I was impressed with all staffs from door man to counter and restaurant staffs. I prepared to paid when this night manager came and sign on the note that I don't have to. Tks for the wonderful 3 night here.

Stayed: May 2017, travelled with friends
Thank ludit2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2017 via mobile

This hotel has 2 separate buildings (wings), one is old and the other is new (called Mehood). The old building is the one with the main reception/front desk. It has old cheaper rooms. So that would explain The below average reviews that other travellers have given this place. We didn't stay there.

We stayed in the new building/wing called the Mehood for 600rmb a night for 5 nights. The price was cheap when you take into account all the free stuff you got with it. The rooms are new, clean and very spacious. There's free snacks, water and milk and coffee. There's a little lounge and separate shower and Western toilet. We stayed on the 9th floor and, behind the curtains, had views of the bell and drum towers. At night all the lights in the towers are on and is a beautiful sight . We stayed there in a group with 4 others who took rooms on the eighth floor and their rooms were as good.

The breakfast is free. It's a good eastern breakfast with a wide variety of hot and cold dishes, spring rolls, buns, etc. They also have 2 noodle chefs available to cook whatever noodles you like. For the rest of the day there is a lounge on the bottom floor with a buffet table and spacious seating that has free snacks/food/fruit and coffee /tea available. You are able entertain guests there. While we where there it was never full and the food is always stocked up. We didn't need to eat outside the hotel until dinner and then we walked 2 minutes outside into the Muslim quarter to get a huge variety of great food. The hotel also offers endless bottles of free water and any little thing that a traveller may need, such as band aids, sunscreen, etc, for free. There is also a free transfer (4 times a day) to and from the airport, which is about an hour's drive.

The staff were exceptionally friendly and hospitable and couldn't do enough for us. There were 2 staff who could talk English there while we were there. The hotel also offers tours, but we didn't use that do can't comment.

It is centrally located and right next to the Muslim quarter, drum tower and a 5-10 minute walk to the bell tower, metro and south gate of the city wall. All the main buses also stop within a couple of minutes from the hotel.

It is one of the best value and cleanest hotels I've stayed in in China. It made our stay in xi'an one of the best trips in China and I can't talk highly enough of it.

Stayed: May 2017, travelled with friends
Thank Pengilld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2017

Great location HOWEVER the photographs on the website do NOT currently match reality.

The hotel (aka as 'Merlinhod Hotel) is in much need of refurbishment; state of bathroom left a lot to be desired, it also appears shampoo/body wash containers are ‘topped up’ The bedroom reeked of cigarette smoke.

We checked out within 4hours and found nearby alternate accommodation (Citadines) – worth paying 1 night’s accommodation to leave the hotel.

The hotel is actually located off West Street on a dark side street.

Staff spoke little or no English. Maybe better suited to domestic travellers.

Room Tip: Book and stay at a different hotel within the area
  • Stayed: April 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank cranbourne2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2017

So the hotel is supposedly a 4.5 star, however felt more like a 3 star hotel. The hotel rooms were of an ok standard, but we did have to request our floors be cleaned as they were sticky when we checked in. We also had to request a safe as there was none in the room.

Customer service is a strong point for this hotel - the staff were great. Very friendly and eager to assist. Everything from fruit to water in the lobby was free, wifi is available throughout the hotel free of charge. Breakfast was included in our room rate and was Chinese style and sufficient. When staff did not understand what we were saying in English, they were very quick to apologise (which was not necessary) and used translator on their phones to help out.

During our stay there were significant renovations being undertaken which involved jack hammering on a lower floor that could be felt throughout the hotel.

If your looking for a hotel in a great location close to everything and on a budget price, I would definitely recommend this hotel. The only thing we wish we knew sooner was how close it was to the muslium quarter to do some cheap shopping / eating.

Room Tip: Hotel is a fair bit back from the road so noise is not an issue
  • Stayed: March 2017, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Jason B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2017 via mobile

Nice hotel, good location and lovely staff. The staff were very respectful and would go out of there way to do anything for you. The breakfast selection was great and the experience overall was luxurious!

Stayed: March 2017, travelled with family
Thank zamy2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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