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Reviewed 26 February 2018 via mobile

Wow! What an amazing place from the architecture to the facilities. Unbelievably good. You can see it from far. Unmistakable. The hotel itself is luxury personified. The attached convention centre is huge with world beating facilities. Large modern halls too good rest rooms

Date of stay: September 2017
Trip type: Travelled on business
Thank sudeepdas1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this reviewResponded 28 February 2018

Thank you for taking the time to post a review after your stay with us. It is always refreshing to receive such positive comments especially when it is regarding the team here.Hotel’s unique design and magnificent golden globe architecture make it as one of the city’s newest landmarks. InterContinental brings a touch of world-class luxury to Hangzhou.With its more than 6055 square meters of meeting and conference venues, InterContinental Hangzhou is the perfect setting for an inspiring meeting or event.Thank you for your patronage, and should your travels bring you back to Hangzhou, we hope you will choose us again.

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Reviewed 5 December 2017

I was in this hotel for a company convention. This is a very spectacular place. No doubt on this.
Rooms are pretty large and comfortable. Bathroom is very well equipped with a large glass transparent wall versus the bedroom.
Staff is attentive to the customer needs, even if not all can speak an acceptable English.
Breakfast buffet is very good and high quality. Remarkable the selection of fresh made juices

Date of stay: December 2017
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank WW_Traveller_1965
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this reviewResponded 7 December 2017

Thank you for taking the time to post a review.We are pleased to hear that you have a great time with us.We could not agree with you more that we are extremely lucky with unique design and magnificent golden globe architecture. InterContinental brings a touch of world-class luxury to Hangzhou. Hotel offers 384 guest rooms and suites range from 65-420 square meters,and each spacious guestroom boasts floor to ceiling windows that offers panoramic views of the Qiantang River or the scenic city. Guests in every room are greeted by a k-cup coffee machine, well-stocked minibar, television, wireless and non-wireless internet and other equipment. Our Fresh All Day Dining Restaurant prepared various foods for guest every day. Our staff will be absolutely thrilled to know their hard work is being recognized.And at the same time, we would enhance more English Training for staffs. We hope to be able to welcome you back to InterContinental Hangzhou.

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Reviewed 4 December 2017 via mobile

Spent three days in this hotel for a company international convention. Arrived in the middle of morning and got early check in despite being before earlier than qualified time. Not being a room available, got also upgrade into a suite. Very nice environment that gives you the feeling of being a special place. Breakfast served at 5th place is adequate and various in offer. Facilities for meetings are excellent and service and support is speedy and aligned to needs. The billboard room is big and ready to support big events. The hotel is close to the river (allowing running sessions at km0 from start) and to a big outlet for the shopping addicted. Distance from airport is estimated in 25 min no traffic.

Date of stay: December 2017
Trip type: Travelled on business
Thank red120865
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this reviewResponded 5 December 2017

Thank you for sharing your experience at InterContinental Hangzhou. Please accept our apologies for all disappointments that you had encountered during your stay. Your feedback had been shared with the relevant Heads of Department. Due to the limited information, we couldn’t contact you. So could you please send us a private email on GRM@hangzhouic.com, so we can discuss your concerns in more details? We hope to be able to welcome you back to InterContinental Hangzhou to restore your faith in us.

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Reviewed 1 December 2017 via mobile

Service and structure very good average/below average the rest

Pros
Service, the personnel try their best to be nice and helpful
The Hotel structure is very nice and rooms ok

Cons
Quality of breakfast buffet: bad (BIG MINUS)
Thermostat in the room: working randomly
Coffee maker in the room: like the thermostat
Gym: small and TV not working in the treadmills (tried 2 both with same problems)
Internet: slow and no vpn
Complicated system of elevators (from first floor need to take two elevators to reach the room...Hotel should be based on convenience)

A lot of room for improvements

Date of stay: December 2017
Trip type: Travelled on business
Thank newdealer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this reviewResponded 7 December 2017

Thank you for sharing your experience at InterContinental Hangzhou. Please accept our apologies for all disappointments that you had encountered during your stay. Your feedback had been shared with the relevant Heads of Department. Due to the limited information, we couldn’t contact you. So could you please send us a private email on GRM@hangzhouic.com, so we can discuss your concerns in more details? We hope to be able to welcome you back to InterContinental Hangzhou to restore your faith in us.

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Reviewed 26 November 2017 via mobile

Stay was very comfortable. Received great service throughout my stay from Lisa Zhu.

Modern hotel that is well maintained. If not during rush hour, it's 30 minutes from the airport and pretty much 100 RMB.

Gym, like others have commented, is somewhat small but has most equipment that you'll need. Smith machine, dumbbells up to 50-60 lbs or so and plenty of cardio machines. Steam room and dry sauna work very well, but just make sure you ask the fitness centre staff to turn them on in advance to get up to the proper temperature.

Date of stay: November 2017
Trip type: Travelled on business
1  Thank Ouyang85
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this reviewResponded 27 November 2017

Thank you for taking the time to share your experience with us after your recent stay at InterContinental Hangzhou. InterContinental Hangzhou is located in beautiful and scenic Hangzhou Qianjiang CBD, where is easy for transportation. We highly appreciate that our guests’ comments that they help us to improve our service, to ensure that we delivered an experience in line with our guests’ expectations.We also will share your comment to our staff that she helped you make a wonderful stay with us. Your kind comments about the fitness centre are appreciated.Thank you once again for the time to share your experience and I hope to welcome you back to the InterContinental Hangzhou in the near future.

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