Hotel has two wings and it's quite confusing. Car service took me to the east wing,and I then realized my room was in west wing. Signage not clear and it took 15 mins for my driver to figure it out. Hotel staff was not very helpful either.
The room must have not been renovated at least the last 20 years. Bathroom fixtures requires significant upgrade.
Having said that, location of this hotel is excellent, as the famous "West Lake" is right in front of the hotel. I had a glimpse of it in the morning.
Front desk staff is below Shangri La's high standard. Post check out, my invoice was stuffed into a small envelop with half of it sticking out of the envelop.
I am a huge fan of Shangri-La and have stayed in many of their hotels in China. Have to say this one ranks bottom of all the Shangri La hotels that I've visited. More