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34 - 39 of 858 reviews
Reviewed 6 August 2017 via mobile

I stayed at the West Wing of the Shangri La hotel which could be the old wing, it used to be called Hangzhou Hotel. The location is just within walking distance to the West Lake and the famed LouwaiLou restaurant is also close by. The room was large and cozy. Bed was soft and although I just arrived from San Francisco, had no problems sleeping through the night. There was no traffic noise at all.
The only drawback was the heat outside. Will definitely stay here again.

Stayed: July 2017, travelled solo
Thank 汉民 郭
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this reviewResponded 23 August 2017

Dear 汉民 郭,thank you for sharing your experience at Shangri-la Hotel Hangzhou, We are delighted that you enjoyed our Shangri-la hospitality. We look forward to welcome you back to our hotel soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2017 via mobile

This hotel was a luxury hotel but it needs to be refreshed.
The restaurant room looks more like a cafeteria than a five star hotel restaurant. The food was good but not exceptoonal. You could see that at its prime time, the hotel was fantastic. For example the furnishing in the room is made of heavy wood... not cheap things.

Stayed: June 2017, travelled solo
1  Thank jerry68bis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this reviewResponded 23 August 2017

Dear jerry68bis
Thank you for your review of Shangri-la Hotel Hangzhou. We too are disappointed with your stay experience with us and are concerned about the service issues you have raised. Would you please provide us with more details via email at slh@shangri-la.com so we may investigate internally and take necessary actions to improve services if needed. I look forward to hearing from you soon. Thank you and best regards.

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Reviewed 5 July 2017 via mobile

I am a Shangri-La fun but this is not. This hotels operates like 50 years before in all aspects. Facilities all very old and very complicated to find. Service is like China 20 years before when you hardly find people speaking English. Generally this hotel cannot stand between so good hotels in Hangzhou city. Sorry for my bad comments but this is the truth

Stayed: July 2017
2  Thank DVITSAXAKIS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
4
Reviewed 27 June 2017

Amazing hotel to stay in hangzhou... .. service is exceptionally good .. food at garden cafe and peppino restaurant is great ... hotel is big on a very great and awesome location with easy approach to all the places with amazing and beautiful view of lake and pagoda .. walk around the property is serene and comforting ...

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this reviewResponded 6 July 2017

Dear Guest,

Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our service and the food & beverage. Should you travels bring you back to Hangzhou, I hope to have the chance to welcome you again.

Yours truly,
Karl Karlsson
General Manager

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Reviewed 16 June 2017

It gives a feel of luxury, staff is very courteous and surprisingly almost all can speak some ENGLISH, so easy to communicate. Its right across the West Lake. Only there was a water leak in the WC, which i reported and they claim to have repaired but the water was still leaking till i checked out, though with a lesser force.

Room Tip: take rooms ending with odd numbers they face the lake
  • Stayed: June 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank rajesh60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this reviewResponded 6 July 2017

Dear rajesh60,

Warmest greetings from Shangri-La Hotel, Hangzhou! Thank you for choosing to stay with us. It is with sincere regrets to read about your unpleasant experience.
Please allow me to apologies, for any inconvenience and frustration caused. Rest assures we will investigate the matters raised.
We hope we will have another chance to welcome you back.

Yours sincerely,
Karl Karlsson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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