An example: I used their laundry service, which is astronomically priced. (They charge $7 per shirt.) It came back with a card saying that one of the shirts was "damaged" and therefore they hadn't washed it. But looking at the billing slip, they had charged me for it anyway. Subsequently a non-English speaking woman rang at my room with a clipboard and asked about "laundry." After I yelled at her, two phone calls and a revisit by this same woman to take the shirt back ensued.
When I called up to order, by number, ONE item that was on the menu in my room, that took three phone calls--and I was actually surprised when the correct item finally came
Let's be clear. This is a HUGE hotel. All they need is ONE English-speaking employee on duty at all times, and a number to call that employee, from which she can call you back if necessary. If this big chain can't figure that out, stay away from them! And I'm a member of Shangri-La's "Golden Circle" loyalty program, from way back!
This hotel is so huge that to get to their foolishly overpriced buffet breakfast, you have to find your way through a succession of long corridors and go down many stairs. That facility is in the "other wing."
Their prices for car-and-driver were ridiculous when I tried to arrange that in advance, so I had to resort to someone I eventually found on the Internet--who was very good and economical, big comfortable car. John Wu.
You will find your Internet access inconsistently but very inconveniently blocked--no Google, no gmail. Don't expect any help from these nincompoops.
- Reservation Options:
- TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Booking.com, Agoda, Hotels.com, Ctrip TA and HotelQuickly so you can book your Shangri La Hotel Hangzhou reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Shangri La Hangzhou
- Hangzhou Shangri La