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Reviews (3,324)
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Reviewed 23 May 2018 via mobile

I booked a room with 2 beds for my family of 4 (two older teenagers) which has NOT been a problem anywhere that we’ve traveled before, but the young lady at the front desk said that I had to book TWO different rooms that were not even close together at 21,000JPY each or I can upgrade to the next level of rooms at 41,000JPY each where the rooms can be closer together. I was not about to leave my teenagers in a different room in a foreign country. I requested that a manager be present, so she disappeared for 5-10 minutes and came back with an offer for a single family room for 39,200PJY. Why was this not offered to me at the beginning I cannot even understand, maybe the language barrier was somewhat of an issue.

The family room was indeed spacious with 4 beds and all of the usual amenities, but I would NOT qualify this hotel as a luxury hotel, definitely not the Four Seasons or the Ritz-Carlton or even a Hyatt or Westin. The saving grace was that the manager allowed my family to be together in the same family room and that Kyoto Station and all of its shops and restaurants was immediately downstairs. This is a very busy hotel in a very busy location, so choose wisely.

Stayed: May 2018, travelled with family
Thank trungus1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 28 May 2018

Thank you for choosing the Hotel Granvia Kyoto.
As there is no connecting rooms in our hotel, we prepare the adjoining rooms for family if you choose the same room type. Please understand that if the room type is different,we can not prepare the adjoining rooms for you.

We apologize for the negative experience that you had with our staff.Our staff should not leave without saying a word and she should tell you that leave for a moment to confirm the room. We will strengthen the staff education.

Thank you for using our family room this time.
Wish we can get another opportunity to serve you back in Hotel Grandvia Kyoto next time and we will guarantee that you will get a better service.

Best regards,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2018 via mobile

We stayed twice at this hotel during our visit, 10 days in all.
Apart from the terrific location, the hotel offers very good accommodation with good sized rooms, very clean, fabulous staff and an interesting selection of restaurants.
The concierge were outstanding.
Our last visit 2 years ago was as good so consistency is a good recommendation.

Stayed: May 2018, travelled as a couple
Thank julie_higgins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 24 May 2018

Thank you for always choosing Hotel Granvia Kyoto.
We are very happy to know that you had a good experience at our hotel.We will continue to strive to be better.
We look forward to your next visit!

Best regards,
Hotel Manager

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Reviewed 17 May 2018 via mobile

This was a little disappointing. We had a club room which was adequate in size although the bathroom was a little small. The hotel appears quite dated and worn and has a funny smell. The bed and associated bedding were not all that comfortable. The club lounge was inadequate compared to other club lounges we have experience in Japan and other countries, and left us wondering why we had bothered to book a club room in the first place. The one saving grace of this hotel is it’s location above Kyoto station. The location makes it very easy to get to all the main tourist attractions and also to getaway on the Shinkansen at the end of your stay. The concierge was also excellent and provided good advice and great service booking dinner reservations for us. We would only stay here again for the position but would look elsewhere first.

Stayed: May 2018, travelled as a couple
1  Thank Lewis_Fam_2kids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 22 May 2018

Thank you for staying at Hotel Granvia Kyoto, and wrote us a valuable comment.
We were sorry about the bathroom size,hotel appears and bed that makes you a little disappointed.We will make efforts to improve the room by renovating etc.
Thank you for your valuable opinion about the lounge service. We will use it for future improvement and will strive to make further efforts to meet customer expectations.
Wish we can get another opportunity to serve you back in Hotel Grandvia Kyoto next time and we will guarantee that you will get a better service.

Best regards,
Hotel Manager

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Reviewed 17 May 2018

Hotel Granvia Kyoto is a great hotel in a good location, situated in the railway station. Despite this it is a lovely hotel with spacious, clean rooms with a great breakfast provided. I would stay there again.

  • Stayed: April 2018, travelled with friends
    • Value
    • Rooms
    • Service
Thank MichelleandKentW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 22 May 2018

Thank you very much for choosing Hotel Granvia Kyoto among many options.
Thank you for mentioning the good location,spacious room and great breakfast.
We will continue to provide you with a satisfactory room, friendly service, and delicious food made from seasonal ingredients.
Please stay at Hotel Grandvia Kyoto again when you next time visit Kyoto.
All the staff are waiting for you.

Best regards,
Hotel Manager

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Reviewed 13 May 2018 via mobile

I stayed for three nights in the Granvia Hoyel of Kyoto as part of a group tour of Japan.
The hotel is in the beautiful railway station of Kyōto. But do not let you be put down by it. On the contrary, it is very convenient for a country best visited by train, it is very quiet, all facilities - including a major doepartment store - are nearby, there is not only the underground but there are also buses, tourist buses and taxi just close by.
The hotel is modern, very well organized, quiet.
Rooms are really spacious and nicely furnished. They offer all amenities, including a kettle and one complementary half a litre bottle of water per day.
Staff are nice and polite.
Breakfast is good even if it is worth getting up early to avoid the queues.
Really to be recommended.

Stayed: May 2018, travelled with friends
2  Thank claudiac67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 21 May 2018

Thank you very much for staying at Hotel Granvia Kyoto.
We are very happy to know that you had a good experience at our hotel.
We will continue to provide you with a satisfactory room, friendly service, and delicious food made from seasonal ingredients.
We look forward to your next visit!

Best regards,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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