Booked through a third party online booking site. No issues with checking in even if we arrived very late. They have walking maps available and staff has decent English skills.
We took the airport limo bus from KIX and as stated in some of the reviews here, the station is literally right in front of the hotel so we had zero issues finding the hotel. If you have a lot of luggage and prefer not to be hassled, I highly recommend booking this hotel and taking the bus instead of the train. If you are taking the train, Kyoto Station is huge, I would suggest just looking for the entrance opposite the Kyoto Tower and exiting the door nearest to Bellmart. It's terribly hard to get your bearings when you use the underpass.
The normal city bus also has a station right in front of the hotel and this makes it ideal if you want to tour the city. In Kyoto, there are more bus lines than trains so it is more convenient to take the bus to different places. It's also extremely easy to get back to the hotel since you just need to board a bus that says Kyoto Station.
Also since you are already in Kyoto station, it would take just a couple of minutes to find convenience stores, restaurants, a Mc Donald's, a Bic Camera branch, an Isetan branch and you can check out the 10f of Kyoto Station for the Ramen Floor.
Looks like the hotel has renovated some of its floors and we were lucky enough to get on a relatively new floor. They ask you to leave your key with the reception when you leave (it's a normal key, not a card key). You can probably not do this but this is Japan so you can pretty much trust almost everyone here.
As is norm in Japan, they have food and drinks vendos on every other floor and a microwave. I've forgotten which specific floors but you can find this out on your TV.
We stayed in a triple room but it was more of a double room turned triple. This is extremely common in Japan so no issues here, just a warning for those who might be expecting large rooms.
All in all, it was a decent place to stay and for the location, very affordable. It would be a great place to use as a base since you are right there in Kyoto station.
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