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Reviewed 19 October 2021

The Gardens St Giles is connected to The Gardens and Midvalley Mall, two high-end retail destinations. If you're visiting KL for shopping, this hotel is the place to stay. I'd rather stay here than anywhere else. Thank you especially to Mr. Khairul and his colleagues for being so attentive and accommodating.

I'd like to point out that the breakfast buffet has been phased out in favour of an ala-carte menu, although guests, in my opinion, always look forward to the hotel buffet spread breakfast. My recommendation is to keep the buffet spread going.
Please look into this.

Thank you!

Date of stay: October 2021
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Harsukhdhillon
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Gardens St Giles, General Manager at The Gardens-A St Giles Signature Hotel & Residence, responded to this reviewResponded 21 October 2021

Dear Harsukhdhillon,

Thank you for sparing your time to share us your recent experience. It is always a pleasure in having you and your kind compliments to Mr Khairul and team is much appreciated as we do our best to cater the needs of our guests'. Indeed, the all new ala carte breakfast menu has been crafted with choices of Malaysian favourites however we have taken note on your buffet spread recommendation. Rest assured, all of us here awaits in hosting your next stay at The Gardens Hotel & Residences again, stay safe and see you real soon!

Best Regards,
BE Lim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2021

room was clean, nice and cozy, location was great, very convenient, everything is near. special thank to Ms Zila for the booking arrangement, and all staff from the front office, housekeeping, bellhop, reception and breakfast crew in the hotel. appreciate your hospitality guys!! Keep up the good work

Date of stay: October 2021
    • Location
    • Cleanliness
    • Service
1  Thank absolutehermit
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Gardens St Giles, General Manager at The Gardens-A St Giles Signature Hotel & Residence, responded to this reviewResponded 21 October 2021

Dear H.Haffis,

Thank you for staying with us, it was delightful having you. Nothing makes our day than knowing you enjoyed your time at The Gardens Hotel & Residences. We take great pride in our hospitality service and glad the team had exceed your expectations. Your kind words will definitely boost the team to continue striving for the best. We look forward to hosting your next stay soon, stay safe till then.

Best Regards,
BE Lim
General Manager

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Reviewed 18 October 2021

Very fast check in. Room was ready on time. No hassle. Prompt service. Room was clean with all the amenities. Staff were courteous and helpful. The room service meals were excellent and delicious. Not expensive too. My children loves the meal. Affordable. Very happy and already plan for next getaway here.

Room tip: Get the floors with self laundry services
Date of stay: October 2021
    • Value
    • Cleanliness
    • Service
1  Thank sazarin
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Gardens St Giles, General Manager at The Gardens-A St Giles Signature Hotel & Residence, responded to this reviewResponded 21 October 2021

Dear Syed Azarin,

Thank you for staying at The Gardens Hotel & Residences. We are happy to learn on your recent experience with us and truly appreciate your kind compliments to the team. We look forward in having you and your family back soon, stay safe till then.

Best Regards.
BE Lim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2021

Appreciation to Mr Khairul and team (Zila, Mel, Reen, Derlan, Hanafi, Irwan, Ejart, Shah, Kina), front office, housekeeping and all staff for making my 3D2N so pleasant, smooth and memorable. Everyone was so nice, always smiling and helpful. Clean, spacious and super comfortable room, good facility and easy access to mall. Definitely this will not be my last stay :) highly recommended!

Date of stay: October 2021
Trip type: Travelled with family
1  Thank NaylaNayra
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Gardens St Giles, General Manager at The Gardens-A St Giles Signature Hotel & Residence, responded to this reviewResponded 12 October 2021

Dear _farah,

Thank you for leaving such a heartwarming review on your recent experience at The Gardens Hotel & Residence. Nothing makes us happy than knowing you had an enjoyable staycation with the team exceeding your expectations. We look forward in hosting your stay with us again, see you soon. Take care.

Best Regards,
BE Lim
General Manager

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Reviewed 11 October 2021 via mobile

Service was superb, great location. Special thanks to Mr Khairul who has arranged our booking and the special servis given during our stay(3D2N) there, made it very very much convenient to us as I have 3 babies together.. Super friendly and caring staffs.. Housekeeping was good.. Every request was attended to very fast.. Great job done by the team from D'Garden Resident (Kina, Shah, Mel, Reen, Irwan, Hanafi, Ejart, Derlan and Zila)..Hope to see u all again..

Date of stay: October 2021
Trip type: Travelled with family
1  Thank Joekhalid
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Gardens St Giles, General Manager at The Gardens-A St Giles Signature Hotel & Residence, responded to this reviewResponded 12 October 2021

Dear Rozy,

Thank you for your mention of our warm Malaysian hospitality and service. We do our best to cater to our guests’ every need. Your kind words are very much appreciated and will encourage the team to continue to strive to do their best. We look forward to having you soon again at The Gardens Hotel & Residences again!

Best Regards,
BE Lim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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