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Reviews (271)
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Traveller rating
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All reviews no lift living room swimming pool front office big room rooms are spacious business trip klcc grab yong bathtub
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Reviewed 17 September 2022 via mobile

Dear : okawood Hotel &Residence Kuala Lumpur
I am sending this letter to thank you for the great experience I had in your hotel. I enjoyed my time at the hotel and every thing was so great and exceeded my expectations. Thank you so much for the nice work and services you provided for us , and i would like to send a special thanks to the Assistant Director of Sales Ms :
( Leong Eu May )for her efforts , cooperation , open arms , and Overcoming all difficulties.
also i don't want to forget all the Reception staff for a smile and fast Achievement work .
Best regards
Alsammak Shaker.

Room tip: Nothing everything perfect
Date of stay: August 2022
Trip type: Travelled with family
1  Thank Alsammak A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Oakwood Hotel and Residence KL, General Manager at Oakwood Hotel & Residence Kuala Lumpur, responded to this reviewResponded 20 September 2022

Dear Alsammak,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and happy to hear that you are satisfied with the services you received from the hotel, especially from Ms. Leong Eu May, our Assistant Director of Sales. We hope to see you again very soon.

Sincerely,
Keith Chan
General Manager

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Reviewed 21 August 2022

This hotel is a little further from KLCC but more reasonably priced. Cleanliness was commendable. Staffs were polite and helpful. We had a smooth process in checking in and checking out. Breakfast was adequate though not luxurious. We were happy that we chose this hotel. This is one place we will choose to stay again at this area.

Date of stay: August 2022
    • Location
    • Sleep Quality
    • Service
1  Thank tahkhengsoon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Oakwood Hotel and Residence KL, Marketing at Oakwood Hotel & Residence Kuala Lumpur, responded to this reviewResponded 24 August 2022

Dear tahkhengsoon,

Thank you for the great review of our hotel! We are glad that you have enjoyed your stay and happy to hear that you liked the location of our hotel, the cleanliness, and the services you received from our staff. We hope to see you again very soon at the hotel.

Sincerely,
Giselle Lee
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2022

Overall is Satisfied . Nice Hotel & politely staff .
Thanks for Bernice & Yong Nam front office for assist .
Breakfast also really nice . Beside restaurant having a swimming pool .
If going KLCC only take 15 minutes for driving .
Will come back again for next stay .

Date of stay: June 2022
    • Value
    • Cleanliness
    • Service
Thank Martinlsy82
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Oakwood Hotel and Residence KL, General Manager at Oakwood Hotel & Residence Kuala Lumpur, responded to this reviewResponded 21 June 2022

Dear Martinlsy82,

Thank you for staying with us on your recent trip to Kuala Lumpur and sharing with us the great review of our hotel! We are glad that you enjoyed your stay and happy to know that you are satisfied with the services you received from our staff, especially from Bernice, our Rooms Division Manager, and Yong Nam, our Guest Service Associate. We are also glad to learn that you liked the breakfast and the location of our hotel. We hope to see you again very soon.

Sincerely,
Thompson Shieh

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Reviewed 28 May 2022 via mobile

Very comfortable and beautiful! The breakfast provided was very tasty and plentiful. But there is also a disadvantage that there is no lift provided between the paths from the parking lot to the lobby. Whatever it is, Oakwood is very comfortable and a great stay for anyone.

Date of stay: December 2021
Trip type: Travelled with family
1  Thank anisahangtuah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Oakwood Hotel and Residence KL, General Manager at Oakwood Hotel & Residence Kuala Lumpur, responded to this reviewResponded 2 June 2022

Dear anisahangtuah,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and happy to hear that you liked the overall services of our hotel as well as the satisfied with the breakfast you had during your stay with us. We are sorry to hear that you may have experienced inconveniences due to there are no direct lift services from the basement car park to the lobby. We do hope to see you again very soon.

Sincerely,
Thompson Shieh
General Manager

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Reviewed 25 February 2022 via mobile

I staying there for four night for business trip and it was peaceful and big room although the design a bit old but the bed still comfortable and good service, it worth with the price. I will recommend to my friends and colleagues, and of course will book again when I got trip to KL .
Thank you

Date of stay: February 2022
Trip type: Travelled as a couple
Thank 658miak
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Oakwood Hotel and Residence KL, General Manager at Oakwood Hotel & Residence Kuala Lumpur, responded to this reviewResponded 28 February 2022

Dear 658miak,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and happy to hear that you liked the room you have stayed in and the services rendered to you. We look forward to seeing you again at the hotel whenever travel plans bring you back to Kuala Lumpur.

Sincerely,
Thompson Shieh
General Manager

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