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Reviewed 10 November 2020 via mobile

Fantastic time at EQ celebrating my partners birthday. All staff were fantastically welcoming. Room was inviting and staff had gone the extra distance with making sure everything was taken care of.
Food and service at Sabayon was to die for and breakfast the following day would have satisfied a condemned starving man on death row.
The hotel manager was a smartly dressed very tall convivial Dutch fella that made an unexpected appearance and once more made us feel extra special.
The package was entirely worthwhile.
I would heartily recommend EQ for a staycation as you will feel indulged made to feel extra special.

Date of stay: October 2020
Trip type: Travelled as a couple
Thank X2559DLmarka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert Rick Lagerweij, General Manager at EQ Kuala Lumpur, responded to this reviewResponded 11 November 2020

Dear X2559DLmarkar,

Thank you for the kind comments, we were very happy to make the birthday celebration special. Our staff really are trying very hard to create memorable experiences and am so glad they made a positive impression. Sabayon on our level 51 with great views besides the service and food is becoming more and more a destination for many patrons and we are very happy you enjoyed this too.

As for our Senior Leadership in the Hotel, the kudos go to all our staff, they make it easy for us to look good because of their efforts.

Thank you again, we look forward to seeing you again on your next staycation!

Warm regards,

Robert Lagerweij
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2020 via mobile

We had stayed here in September 2020, it was my daughter's birthday and there was a special offer for those celebrating a birthday in the month, we could check in early morning and check out late evening the next day, the package also include breakfast and lunch.

Checking in was perfect in the morning, the check in process was smooth with the RMCO sop, services provide by staff during checking in was excellent. As we walked into our room there was a surprise for our daughter, there was balloons and some other items with Birthday greetings layed out on the bed for her, she was really happy and excited, a small birthday cake and macarons was the icing on the cake, it was a great start to our stay. We were happy with our room, it was large enough and comfortable for us two adults with a child and amenities in the room was all as to our expectations, all 5 stars standards, a very comfortable king size bed, with views of the KLCC twin towers.

We had breakfast and lunch meals at Nipah restaurant, food dishes that we had all tasted delicious, there was a variety of Asian and western dishes at the buffet, service was excellent too at all times. We had take away coffees and cakes at Etoile cafe and bakery, the cakes was delicious.

We spent time in the afternoon at the pool deck area, a large pool deck with a long infinity pool, a vitality pool, pool deck sitting area at one section and by the swimming pool too, great venue to just chill out and enjoy the city views, we spent time here swimming in the infinity pool,  relaxing and chilling out at the pool cabanas.

The EQ hotel is located at a very centralised location in the CBD,  it is very convenient to walk to the Suria KLCC mall and Twin Towers from the hotel, we had walked down to the mall in the evening for some shopping.

Overall, we as a family had a great stay and we enjoyed every minute if our time spent here for our short Staycation. Plus point about the EQ hotel is their staff, the Front desk staff do provide exceptionally excellent services at all times, during checking in and out, and my few experiences walking by the Front desk there is always a staff that greets me any time if the day, it makes a guest feel recognised and welcome. We look forward to our next Staycation here in the future.

Date of stay: September 2020
Trip type: Travelled with family
Thank Hafiz300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiffany Chung, Marketing at EQ Kuala Lumpur, responded to this reviewResponded 8 November 2020

Dear Hafiz300,

Thank you for taking the time to rate and review us. We are so glad that you enjoyed our Celebrate in the City offer which has been so popular that we've extended it every month since! It really brings us great joy to be able to surprise our guests and assist them with their every need.

Nipah definitely is a great restaurant with the best of local cuisine all day long. Étoile also prepares fresh pastries and European meals throughout the day with plenty of exciting choices available.

Sanctum Wellness is perfect for guests who want to relax and take their minds off of the hustle-bustle. Our infinity and vitality pools offer great views of the city with a tranquil setting.

Our convenient location in the heart of the city is surely a great benefit, being a walk away from Pavilion Kuala Lumpur and Suria KLCC. We are well-known for our warm hospitality and services and look forward to having you soon again.

Warmest regards,

Tiffany Chung
Public Relations Manager

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Reviewed 1 November 2020 via mobile

We stayed here for our anniversary. The room was great, spacious and comfortable with a great view of the towers. The staff are very helpful and attentive. The pool is quite small but has a lovely view.

Date of stay: August 2020
Trip type: Travelled as a couple
Thank 322juliettec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiffany Chung, Marketing at EQ Kuala Lumpur, responded to this reviewResponded 1 November 2020

Dear 322juliettec,

Thank you for taking the time to rate and review us. We are so glad you enjoyed your anniversary at EQ and look forward to many more celebrations with us. We are well-known for our quality services and warm hospitality with luxurious designs and amenities. Our infinity pool is indeed a wonderful facility with incredible views of the city and KL Tower. We hope to have you soon again and wish you a great week ahead.

Warmest regards,

Tiffany Chung
Public Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2020

Million Thanks EQ for all the arrangements. I am appreciated everthings. Unforgettable Memories! A picture is worth a thousand words, but a memory is priceless.

“Hospitality is almost impossible to teach. It’s all about hiring the right people.” EQ had Awesome service from the whole-teams exspecially Ms May, Mr Sebastian and Mr Idham - sky51 I had a great time , I guess it was SUPERB

TEAM WORK makes A DREAM WORK❤

Date of stay: October 2020
Trip type: Travelled solo
Thank pris8660
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert Rick Lagerweij, General Manager at EQ Kuala Lumpur, responded to this reviewResponded 17 October 2020

Dear pris8660,

Many thanks for your kind note and congratulations again. May, Sebastian and Idham and their respective teams are super proud and delighted they were able to contribute to make your time at EQ memorable.

Warmest regards from all of us at EQ!

Robert Lagerweij
General Manager

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Reviewed 11 October 2020

Our check-in was smooth, greeted by friendly staffs [Literally every stuff you bumped into]

Upon checking in, room was nothing but beyond what we could have imagine. We were escorted personally by Melissa (who checked us in) to our room and she briefed us on every single gadgets available.

Greeted with a fancy bathroom tub with a KL tower view followed by bedroom with a KLCC view. It just enlighten our day as the sunlight graciously portray how a 5 star hotel room should look like.

Highly recommended, it's worth every penny.

Date of stay: October 2020
    • Location
    • Cleanliness
    • Service
Thank JHJQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert Rick Lagerweij, General Manager at EQ Kuala Lumpur, responded to this reviewResponded 12 October 2020

Dear JHJQ,

We are glad and happy you enjoyed your time with us and that our staff made you feel welcome.

The room certainly was designed to create a 5 star experience and we are glad you enjoyed the gadgets and view of KLCC as well.

We will do our best to continue to deliver memorable experiences and sincerely hope to see you again.

Thank you for taking the time to share your feedback it certainly put a smile on our faces here at EQ.

Warm regards,

Robert Lagerweij
General Manager

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