A really cool hotel to stay at, our room was perfect with a SUPER comfy bed and a great view on the 19th floor, a nice rooftop pool with a cool view (but to bad the bar was closed :( lots of food options nearby and close to the LRT, breakfast was big but a bit chaotic, a bit of improvement needed.
Dear KE5008,
Good Day To You!
Grettings From Red By Sirocco!
Glad to have you staying with us and thank you for taking your precious time to drop us a review. We cant wait to have you back with us!
Thanks,
The rooms are large and the hotel has a central location in KL. But except to that nothing is really what was announced: the hotel is a part of a 25 floor building, the reception is on the 11th floor! You hear everything from the corridor or the street, only two elevators for the whole building. I don't even want to comment the so called breakfast ! There must be better places to spend your money in Kuala Lumpur. The comments on this hotel are too far from the reality. Don't get abused by them.
Hi isfarah,
Thank you so much for your review. We are sorry to read that it did not meet your expectation during your recent stay with us. Please accept our sincere apology and for the shortfall in service.
Action has been taken to ensure such incidents will not recur.
We hope you will give us another opportunity to restore your confidence in our services.
Thanks,
Ufortunately we spent just one night here! But everything was good! Nice pool nice breakfast and nice tea and complementary coffee in the room. The room was very large with a great view of the Petronas and the rest of the city. Very gentle staff too. I would reccomend this place.
Dear Guest,
Good Day To You!
Greetings from Red By Sirocco !
Thank you for staying with us and taking time to share review.
We are delighted that you had a wonderful experience with us,
Your valuable feedback is really appreciated.
Thank you once again for taking the time to share this review with us and we look forward to welcoming you back again soon. Have an AWESOME RED day ahead
Have a big room in kuala lumpur . And staff so nice to handle customer .breakfast is so nice and near to pool and the view the best in kuala lumpur.near to nasi lemak sup ayam vary a good places to stay.
Dear Guest,
Good Day To You!
Greetings from Red By Sirocco !
Thank you for staying with us and taking time to share review.
We are delighted that you had a wonderful experience with us,
Your valuable feedback is really appreciated.
Thank you once again for taking the time to share this review with us and we look forward to welcoming you back again soon. Have an AWESOME RED day ahead
Clean, modern and new hotel. Large rooms with a big comfy bed and a good bathroom. The location is good: 2 minutes walk to the subway station and with lots of little restaurants within walking distance.
There is however some room for improvement:
- The service at reception is poor. We arrived very early in the morning with a jetlag and were not even allowed to use the wifi until the room was ready at 3 o'clock
- Breakfast was disappointing with a very limited choice of western food (basically only eggs, artificial jam, bread and some melon). We were also unlucky that the restaurant was being renovated and so breakfast was served in a dark conference room.
- There are only two elevators and you can be waiting for ages until one comes
- Wifi connection was poor
Overall though, a good stay.
Dear Mr Lester,
Good Day To You !
Greetings From Red By Sirocco Kuala Lumpur !
First and foremost I would like to thank you for taking the time to convey your feedback to us and accept our sincerest apology for the setbacks occurred during your stay with us.
Regarding to the breakfast issue, kindly be informed that we will investigated. We will make sure that this things will not happen again in future.
Comes to front desk issues please know that we will took the necessary action such as highlight this issues to management to more alert and informative to our guest.
Thank you once again for your invaluable feedback and we would like to extend our sincere apology and we look forward to welcoming you again to Red by Sirocco
