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Vhom

Nice hotel

Review of The RED
3.0 of 5 bubblesReviewed 3 Sept 2019
-From the moment we arrived till we left always felt welcomed and extremely helpful by reception staff.Great location as well
- Need improve your Bakery staff,need more training for skill and attitude,
they seem to be rude.
Date of stay: September 2019
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ThanaletchemyV, Guest Relations Manager at The RED, responded to this review
Responded 23 Sept 2019
Hi Dugh1192,

Good Day To You!
Grettings From Red By Sirocco!

Thank you so much for your review. We are sorry to read that it did not meet your expectation during your recent stay with us. Please accept our sincere apology and for the shortfall in service.
Action has been taken to ensure such incidents will not recur.
We hope you will give us another opportunity to restore your confidence in our services.

Thank You,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 20 August 2019

The room was large and had some nice features-USB ports, nice tea and coffee station. It is nearby a monorail station and there are some good restaurants walkable but the area/KL in general is not the easiest to navigate(lack of crosswalks, sidewalks cracked and lots of motorbikes everywhere). There are only 2 elevators so it can take forever for the lift to come. My biggest complaint is that although the hotel says it has a beer garden, roof bar, restaurant none of it was ever open during our 4 day stay. Even the coffee shop and convenience store would randomly be closed or you would stand there waiting and no one would ever come to wait on you (I stood in the coffee shop for over 5 minutes one day and no one ever came to help me). Because the hotel is tucked away our grab driver had some trouble finding it which added travel time. I would recommend staying in the KLCC area where they have bridges for walking and there is more stuff around.

Date of stay: August 2019
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
2  Thank 201bethanyc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ThanaletchemyV, Guest Relations Manager at The RED, responded to this reviewResponded 24 September 2019

Dear 201bethanyc,

Good Day To You!
Grettings From Red By Sirocco,

Thank you so much for your review. We are sorry to read that it did not meet your expectation during your recent stay with us. Please accept our sincere apology and for the shortfall in service.
Action has been taken to ensure such incidents will not recur.
We hope you will give us another opportunity to restore your confidence in our services.

Thanks

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2019 via mobile

A very well located hotel, only 5 min walk to local metro which connects to any tourist attraction. Surrounded by small restaurants which seem to be part of a "trendy" new district. We tried tapestry for breakfast (highly recommend), the pizza place (pricey but good) and Joloko (again fab food even if a little pricey).
Back to the hotel... Spacious room, comfy bed and a great view. The room is very well equipped with nice toiletries, a safe and hair dryer.
The roof top pool view is magnificant. Note; the bar was closed while we were there which was a shame.

We have given it 5* because at less than 35€ a night the price quality ratio was amazing. However its worth noting that the reception is on floor 11 which is a bit annoying as it makes taking one of the two elevators fairly slow. It was also a little noisy at night from the street and possible nearby club.

Date of stay: August 2019
Trip type: Travelled as a couple
3  Thank rhian_o_paris
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ThanaletchemyV, Guest Relations Manager at The RED, responded to this reviewResponded 24 September 2019

Hi rhian,

Thank you so much for your review. We are sorry to read that it did not meet your expectation during your recent stay with us. Please accept our sincere apology and for the shortfall in service.
Action has been taken to ensure such incidents will not recur.
We hope you will give us another opportunity to restore your confidence in our services.

Thanks,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2019

A really cool hotel to stay at, our room was perfect with a SUPER comfy bed and a great view on the 19th floor, a nice rooftop pool with a cool view (but to bad the bar was closed :( lots of food options nearby and close to the LRT, breakfast was big but a bit chaotic, a bit of improvement needed.

Date of stay: July 2019
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank KE5008
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ThanaletchemyV, Guest Relations Manager at The RED, responded to this reviewResponded 24 September 2019

Dear KE5008,

Good Day To You!
Grettings From Red By Sirocco!

Glad to have you staying with us and thank you for taking your precious time to drop us a review. We cant wait to have you back with us!

Thanks,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2019 via mobile

The rooms are large and the hotel has a central location in KL. But except to that nothing is really what was announced: the hotel is a part of a 25 floor building, the reception is on the 11th floor! You hear everything from the corridor or the street, only two elevators for the whole building. I don't even want to comment the so called breakfast ! There must be better places to spend your money in Kuala Lumpur. The comments on this hotel are too far from the reality. Don't get abused by them.

Date of stay: August 2019
Trip type: Travelled with family
2  Thank ispfarahmand
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ThanaletchemyV, Guest Relations Manager at The RED, responded to this reviewResponded 24 September 2019

Hi isfarah,

Thank you so much for your review. We are sorry to read that it did not meet your expectation during your recent stay with us. Please accept our sincere apology and for the shortfall in service.
Action has been taken to ensure such incidents will not recur.
We hope you will give us another opportunity to restore your confidence in our services.

Thanks,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2019 via mobile

Ufortunately we spent just one night here! But everything was good! Nice pool nice breakfast and nice tea and complementary coffee in the room. The room was very large with a great view of the Petronas and the rest of the city. Very gentle staff too. I would reccomend this place.

Date of stay: June 2019
Trip type: Travelled as a couple
5  Thank domenicos989
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ThanaletchemyV, Guest Relations Manager at The RED, responded to this reviewResponded 25 July 2019

Dear Guest,

Good Day To You!

Greetings from Red By Sirocco !

Thank you for staying with us and taking time to share review.
We are delighted that you had a wonderful experience with us,

Your valuable feedback is really appreciated.

Thank you once again for taking the time to share this review with us and we look forward to welcoming you back again soon. Have an AWESOME RED day ahead

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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