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khoophongyue

Wedding reception

Review of The RED
5.0 of 5 bubblesReviewed 15 Oct 2019
Recently had my wedding reception at red by sirocco grand sky ballroom, got an amazing view of kl, great food and fantastic help from the whole team! special thanks to Jonathan(sales), hakkim(banquet), Aswan(f&b), syafiq(AV). Our guests had a good time and enjoyed their stay at the spacious and clean rooms. Recommended, do consider this venue for your future events..
Date of stay: October 2019
Trip type: Travelled as a couple
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ThanaletchemyV, Guest Relations Manager at The RED, responded to this review
Responded 29 Oct 2019
Dear khoophongyue,

have a nice day!

Greetings from RED by Sirroco!

It is so good receive your feedback . we delighted to hear that event was a great success and that you enjoyed your experience at RED by Sirocco.

Thanks you so much for your kind words and your appreciation for the attention provided by our hotel. I will definitely be happy to receive your complements .

We look forward to welcome you back very soon!!
Thank You!!

Regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (212)
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Reviewed 6 October 2019 via mobile

Never having been to KL I picked this hotel wholly based on the fact that it had a rooftop pool and I love a good rooftop pool. However, I only went on it once in the entire four night stay!
The pool area is OK, nothing special, but it has a great view of the skyline including petronas towers (Which are awesome at night). If you’re lucky enough and on a high floor on the right side of the hotel you can also see them from your room (we weren’t!)
Reception was easy (but tricky to find, it’s on 13th floor). The hotel is situated in an area that looks a bit ‘iffy’ but isn’t that bad to honest. I wouldn’t stay here if I was travelling alone but I was with a male companion and felt safe at night.
The room was huge and clean and the bed was super comfortable.
The staff are lovely and helpful.
Once you find your way round the city you realise that the hotel is in a very accessible place - we used MRT and walked.
Would stay again, the value of the hotel outweighs the area it’s in. (After visiting the petronas areas im glad we stayed here because it did give us more of a feel of the city rather than a westernised sanitized view).

Date of stay: October 2019
Trip type: Travelled as a couple
2  Thank YorkshireSqueeky
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ThanaletchemyV, Guest Relations Manager at The RED, responded to this reviewResponded 30 October 2019

Dear YorkshireSqueeky,

have a nice day!

Greetings from RED by Sirroco!

It is so good receive your feedback . we delighted to hear that room and our staff service was a great success and that you enjoyed your experience at RED by Sirocco.

Thanks you so much for your kind words and your appreciation for the attention provided by our hotel. I will definitely be happy to receive your complements .

We look forward to welcome you back very soon!!
Thank You!!

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2019 via mobile

This is the third time we stay in this hotel. Previously my wife wrote a review on this hotel with great review. However, after 10 months, a lot of things has changed.

First, this hotel car park is at the back of hotel for RM10 per day for in house guest. We are fine with the rate. Problem is when we asked the staff where is it( we forgot the direction ), he just pointed to back and ask us go ourself. Last time they actually helped us to park our car. They should at least show direction properly.

Second, toothbrush and toothpaste will be provided on red. Previously was included. We do not mind but at least need to be stated. We can bring our own.

Third, the Chinese tea set still available but no Chinese tea provided. When we requested they said need to request personally also. Subsequent day the staff totally do not know this thing exists.

Fourth, we booked direct via their website. They stated there September promotion with lunch voucher with ABC frappe. However, when we claim the lunch from the restaurant, the lunch is only rice and potato which the original set includes chicken. Restaurant staff told the frappe also no more promotion. In my opinion, if the hotel want to put this as promotion, please do it properly. If promotion ended, shudnt include it in the webpage. We knew that this is free, And before we booked this hotel we did not know abt the promotion. It would be better if they dun given the lunch at all. At least guest dun felt cheated.

Last but not the least, we applied the sirocco club member online and no reply from them at all. Staffs also duno anything abt this program.

Dun think will stay here again

Date of stay: September 2019
Trip type: Travelled on business
2  Thank jackson_kong
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ThanaletchemyV, Guest Relations Manager at The RED, responded to this reviewResponded 30 October 2019

Dear Jackson_kong,

Have a good day!

Greetings from RED by Sirocco!

Thank you for taking the time to share your concern with us. We are deeply sorry for the unpleasant experiences you had during your stay at the hotel. Rest assured that your constructive feedback was positively received and we will review it with the team with an immediate plan of improvement. Moreover, additional training will be given to the associates involved to ensure it was an isolated incident that is corrected moving forward.

We appreciate your honest comment and we hope to have another opportunity to serve you better on your future visits to Kuala Lumpur.

Once again, we appreciate your kind feedback and your business.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2019

Hotel Red is conveniently located in the center of KL with easy access everywhere in the city (metro is 5-6 min away.
)Rooms are spacious and well appointed. Good bed linen and pillows. Coffee/tea making facilities in the room, as well as complimentary water. WIFI signal is steady. There is a convenience store and bakery on-site.

But there are some buts...
I didn't feel welcomed in the hotel at all. Not that staff was rude, but they are absolutely uninterested in making you feel welcomed. Rooms, though big, aren't cozy, the design is kind of "cold". Upon check-in, hotel charges you 100-200 myr deposit (I've no idea what for). And only during the check-out they tell you that you'll get your money back only after 2-3 weeks. (I have paid it by card).
My room was clean upon arrival, but on the second day of my stay cleaning was barely done. The shower was leaking heavily (where the shower hose attached to the shower head) which was inconvenient. I didn't report it to the reception because I was busy. Another question - why staff who cleans and obviously sees it, doesn't do anything? Also at the end of your stay they charge 10 myr (government tax) for each night. I had a very early check-out and asked if I could pay it the night before, not to waste time at 5.40 in the morning. They refused with very unclear reason. Unfortunately, this is the hotel I don't want to come back to.

Date of stay: September 2019
    • Rooms
    • Cleanliness
    • Service
2  Thank Ksush
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ThanaletchemyV, Guest Relations Manager at The RED, responded to this reviewResponded 24 September 2019

Dear ksush,

Good Day To You!

Thank you for choosing to stay with Red by Sirocco Kuala Lumpur!

First of all please accept my sincere apology on behalf of our managment. I am very sorry to learn that your experience with our staff.

Please be assured that this type of situation will never happen. I regret that we provided you with poor customer experience.We value our customer and undertsand how important it is to offer exceptional service.

I would like to thank you for bringing this to our attention. It will help us improve our operations and services. If there are any other assistance that need to be addressed, please dont hesitate to contact us.

We would like to extend our sincere apology to your family and your goodself.

We look forward to welcoming you to Red by Sirocco in near future.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2019

This hotel is well located in the city.
Reception is on the 11th floor. We had a great room on the 18th floor which was very spacious and comfortable.
Breakfast was on the top floor. It was an excellent buffet with great views over the city.

Date of stay: September 2019
    • Sleep Quality
    • Rooms
    • Service
2  Thank Adventurers049
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ThanaletchemyV, Guest Relations Manager at The RED, responded to this reviewResponded 24 September 2019

Dear Adventurers049,

Good Day To You!!
Grettings From Red By Sirooco!!

Glad to have you staying with us and thank you for taking your precious time to drop us a review.
We cant wait to have you back with us!!

Thank You!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2019

-From the moment we arrived till we left always felt welcomed and extremely helpful by reception staff.Great location as well
- Need improve your Bakery staff,need more training for skill and attitude,
they seem to be rude.

Date of stay: September 2019
Trip type: Travelled as a couple
2  Thank Dugh1192
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ThanaletchemyV, Guest Relations Manager at The RED, responded to this reviewResponded 24 September 2019

Hi Dugh1192,

Good Day To You!
Grettings From Red By Sirocco!

Thank you so much for your review. We are sorry to read that it did not meet your expectation during your recent stay with us. Please accept our sincere apology and for the shortfall in service.
Action has been taken to ensure such incidents will not recur.
We hope you will give us another opportunity to restore your confidence in our services.

Thank You,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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