Never having been to KL I picked this hotel wholly based on the fact that it had a rooftop pool and I love a good rooftop pool. However, I only went on it once in the entire four night stay!
The pool area is OK, nothing special, but it has a great view of the skyline including petronas towers (Which are awesome at night). If you’re lucky enough and on a high floor on the right side of the hotel you can also see them from your room (we weren’t!)
Reception was easy (but tricky to find, it’s on 13th floor). The hotel is situated in an area that looks a bit ‘iffy’ but isn’t that bad to honest. I wouldn’t stay here if I was travelling alone but I was with a male companion and felt safe at night.
The room was huge and clean and the bed was super comfortable.
The staff are lovely and helpful.
Once you find your way round the city you realise that the hotel is in a very accessible place - we used MRT and walked.
Would stay again, the value of the hotel outweighs the area it’s in. (After visiting the petronas areas im glad we stayed here because it did give us more of a feel of the city rather than a westernised sanitized view).

This is the third time we stay in this hotel. Previously my wife wrote a review on this hotel with great review. However, after 10 months, a lot of things has changed.

First, this hotel car park is at the back of hotel for RM10 per day for in house guest. We are fine with the rate. Problem is when we asked the staff where is it( we forgot the direction ), he just pointed to back and ask us go ourself. Last time they actually helped us to park our car. They should at least show direction properly.

Second, toothbrush and toothpaste will be provided on red. Previously was included. We do not mind but at least need to be stated. We can bring our own.

Third, the Chinese tea set still available but no Chinese tea provided. When we requested they said need to request personally also. Subsequent day the staff totally do not know this thing exists.

Fourth, we booked direct via their website. They stated there September promotion with lunch voucher with ABC frappe. However, when we claim the lunch from the restaurant, the lunch is only rice and potato which the original set includes chicken. Restaurant staff told the frappe also no more promotion. In my opinion, if the hotel want to put this as promotion, please do it properly. If promotion ended, shudnt include it in the webpage. We knew that this is free, And before we booked this hotel we did not know abt the promotion. It would be better if they dun given the lunch at all. At least guest dun felt cheated.

Last but not the least, we applied the sirocco club member online and no reply from them at all. Staffs also duno anything abt this program.

Dun think will stay here again

Hotel Red is conveniently located in the center of KL with easy access everywhere in the city (metro is 5-6 min away.
)Rooms are spacious and well appointed. Good bed linen and pillows. Coffee/tea making facilities in the room, as well as complimentary water. WIFI signal is steady. There is a convenience store and bakery on-site.

But there are some buts...
I didn't feel welcomed in the hotel at all. Not that staff was rude, but they are absolutely uninterested in making you feel welcomed. Rooms, though big, aren't cozy, the design is kind of "cold". Upon check-in, hotel charges you 100-200 myr deposit (I've no idea what for). And only during the check-out they tell you that you'll get your money back only after 2-3 weeks. (I have paid it by card).
My room was clean upon arrival, but on the second day of my stay cleaning was barely done. The shower was leaking heavily (where the shower hose attached to the shower head) which was inconvenient. I didn't report it to the reception because I was busy. Another question - why staff who cleans and obviously sees it, doesn't do anything? Also at the end of your stay they charge 10 myr (government tax) for each night. I had a very early check-out and asked if I could pay it the night before, not to waste time at 5.40 in the morning. They refused with very unclear reason. Unfortunately, this is the hotel I don't want to come back to.