We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Pabasara Vidyabooshana
Colombo, Sri Lanka

Messed up Experiance

2.0 of 5 bubblesReviewed 28 Feb 2019via mobile
The hotel was ok, not bad decent rooms. However the reason as to this review is 5 star is because of the service of Olivia and Mellbe from the front office. They were really helpful and kind.

However as far as the food is concerned it was terrible ,as we stayed for 7 days the breakfast everyday was just (Egg fried rice, Noodles, Sausages, veg spring rolls, eggs, fruits, tea, coffee, juice and water)

There was no change in the buffet and it was a total mess as it was the same food over and over again for 7 days.

Housekeeping was terrible, they don’t even clean the rooms everyday unless you ask. As a hotelier and an individual working in the hospitality industry as a matter of fact I know that the rooms have to be cleaned daily. However it is not being dome here unless you ask.

Everything was so messed up, it is very disappointing to say that the entire staff was so messed up and the only people who helped us was Olivia and Mellbe. There service was excellent and pleasing. I am deeply sorry that I can not give a 5 star rating as this is the overall experiance. However thanks to you 2 we barely managed to complete our stay.
Date of stay: February 2019
Trip type: Travelled with family
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PRHSKL, The Management of Pacific Express Hotel Chinatown at Pacific Express Hotel Chinatown, responded to this review
Responded 8 Mar 2019
Dear lonerangerp,

Thank you for staying with us. Please rest assured that the room condition and housekeeping service that you encountered is not the hotel’s standards and it is an isolated incident. Hope you will give us another opportunity to gain your confidence and experience our hospitality again.

Hospitably yours,
The Management of Pacific Express Hotel Chinatown
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
RM 391
Fully refundable
  • Trip.com
    RM 312
  • Vio.com
    RM 283
  • Hotels.com
    RM 567
1.2 km from Pacific Express Hotel Chinatown
Free Wifi
Pool
RM 639
Fully refundable
No prepayment needed
  • Trip.com
    RM 639
  • StayForLong
    RM 629
  • Hotels.com
    RM 639
1.7 km from Pacific Express Hotel Chinatown
Pool
Outdoor pool
RM 393
Fully refundable
  • Official Site
    RM 630
  • Trip.com
    RM 289
  • Priceline
    RM 332
1.3 km from Pacific Express Hotel Chinatown
Free Wifi
Free parking
RM 358
  • Priceline
    RM 262
  • Agoda.com
    RM 171
  • Hotels.com
    RM 379
0.8 km from Pacific Express Hotel Chinatown
Free Wifi
Pool
Atrium Lounge
RM 319
Fully refundable
  • Priceline
    RM 274
  • Agoda.com
    RM 220
  • Trip.com
    RM 226
2.4 km from Pacific Express Hotel Chinatown
Free Wifi
Free parking
RM 750
  • Trip.com
    RM 750
  • Agoda.com
    RM 653
  • Priceline
    RM 750
2.0 km from Pacific Express Hotel Chinatown
Free Wifi
Free parking
RM 144
  • Trip.com
    RM 146
  • Agoda.com
    RM 111
  • Priceline
    RM 133
5.0 km from Pacific Express Hotel Chinatown
Free Wifi
Restaurant
Superior Twin
RM 241
  • Priceline
    RM 239
  • KLOOK
    RM 198
  • Trip.com
    RM 236
3.7 km from Pacific Express Hotel Chinatown
Free Wifi
Restaurant
  • Expedia.com
    RM 470
  • Agoda.com
  • StayForLong
1.6 km from Pacific Express Hotel Chinatown
Free Wifi
Free parking
View more hotels in Kuala Lumpur
Reviews (40)
Filter reviews
40 results
Traveller rating
11
11
8
2
8
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
11
11
8
2
8
See what travellers are saying:
Selected filters
Filter
Updating list...
20 - 25 of 40 reviews
Reviewed 6 February 2019 via mobile

I stayed here for the new year 2019, the location was very good because it was close to Petaling Street & Pasar Seni. staff very helpful and friendly. new hotel room, but I regret the AC smells bad 😌. internet access is quite fast, but unfortunately tv only shows KL local broadcasts. but that doesn't matter, because maybe the price is already cheap.

overall, in my opinion this hotel is quite good for comfort and price.

Date of stay: December 2018
Trip type: Travelled solo
1  Thank ardiansyh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PRHSKL, The Management of Pacific Express Hotel Chinatown at Pacific Express Hotel Chinatown, responded to this reviewResponded 13 February 2019

Dear Ardiansyh,

Thank you for the pleasant comments of our hotel. We appreciate had a good stay with us and we hope that Pacific Express will be your preferred choice of accommodation in the future. We look forward to welcoming you back soon.

Hospitably yours,
The Management of Pacific Express Hotel Chinatown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2019

Spent two nights in the hotel. Worth the Price. Breakfast buffet is tasty and good.
Rooms are small , no windows. washrooms are clean not neat. Service is good. Friendly staff. Nice location. In front of china town. Good for a stay.

Date of stay: January 2019
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Buddheesha N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PRHSKL, The Management of Pacific Express Hotel Chinatown at Pacific Express Hotel Chinatown, responded to this reviewResponded 31 January 2019

Dear Buddheesha,

Thank you for the pleasant comments of our hotel. We appreciate had a good stay with us and we hope that Pacific Express Hotel Chinatown will be your preferred choice of accommodation in the future.

Hospitably yours,
The Management of Pacific Express Hotel Chinatown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2019

The location is great near the petaling street chinatown, near Chinatown bus stop and GOKL Bus.
You can walk to Pasar seni MRT station

Bed is a little bit hard
AC is cold
There is water dispenser at corridor
amenities is complete except toothbrush
hot water is good
wifi is at 2.5 MBPS (not fast enough)
every checkin you must deposit 50 RM *refunded + 10 RM tourism Tax (not refunded)

there is no breakfast but beside hotel there is 24 hour texas chicken with 6 RM

Date of stay: January 2019
2  Thank AndrewSantoso
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PRHSKL, The Management of Pacific Express Hotel Chinatown at Pacific Express Hotel Chinatown, responded to this reviewResponded 16 January 2019

Dear Andrew,

Thank you for sharing your fantastic review of our hotel. We are glad to know that you had a wonderful stay and enjoyed our great people, great service and great location. I am conveying your compliments to our team. See you soon for another enjoyable hotel experience!

Hospitably yours,
The Management of Pacific Express Hotel Chinatown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2018 via mobile

Good location..neary by chinatown and central market .easy eccess to mrts n KL go bus to Pavillion .bukit bintang and nearby area...inhouse Texas chicken 24hours..starbuck caffee..nandoos...and mini muzeum called lost in Chinatown free entrance..very good for family stay to explore Chinatown area...i will comeback and stay again n intruduce to my famly members n friends.

Date of stay: December 2018
Trip type: Travelled with family
4  Thank Abby N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PRHSKL, The Management of Pacific Express Hotel Chinatown at Pacific Express Hotel Chinatown, responded to this reviewResponded 24 December 2018

Dear Abby,

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are glad that you had a good stay with us and we hope that Pacific Express Hotel Chinatown will be your preferred choice of accommodation in the future. Have a nice day!

Hospitably yours,
The Management of Pacific Express Hotel Chinatown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2018

The hotel room all brand new, and recently open next to it 24 hours Texas Chicken. The staff was friendly, amazing smiles.
room view was nice facing petaling street, walking distance to train stations.
The breakfast was nice.
Location is strategic for walking distance, near independence square.
The hotel have another property near by about 500 to 700 meters by walking.
Fully recommended to stay in this Hotel. Definitely will come back to this Hotel.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
7  Thank xsandstorm1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PRHSKL, The Management of Pacific Express Hotel Chinatown at Pacific Express Hotel Chinatown, responded to this reviewResponded 6 December 2018

Dear Dasuki,

Many thanks for the very positive review of the hotel. We are most pleased to receive 5 star ratings for the service, location and facilities offered by the hotel. I am conveying your compliments to our team. See you soon for another enjoyable hotel experience!

Hospitably yours,
The Management of Pacific Express Hotel Chinatown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews