I would like to stay at Pacific Express Hotel China Town on 11th April, i asked about birthday request and sent emails to 3 different emails. But no one answer me. How come? service is not only when the guest in house but also pre arrival.
Dissapointed
The hotel is located in Chinatown with walking distance of many attacking place like central market, petaling Street, kasturi walk.
Also there are sevaral local restaurants around the hotel with reasonable price.
The hotel staff also well disciplined and friendly.
I highly recommending this hotel to Stay.
Dear Shaliyam,
Thank you for sharing your fantastic review of our hotel. We are glad to know that you had a wonderful stay and enjoyed our great people, great service and great location. Hope to welcome you back!
Hospitably yours,
The Management of Pacific Express Hotel Chinatown
This is our go to place in KL. Close to the bus station from KLIA, next to the central markets and China town with Petaling Street markets less then 5 minutes away. Never fails to disappoint. Great food options within walking distance and rail a short stroll as well.
Dear Gordo,
Thank you for sharing your fantastic review of our hotel. We are glad to know that you had a wonderful stay and enjoyed our great people, great service and great location. I am conveying your compliments to our team. See you soon for another enjoyable hotel experience!
Hospitably yours,
The Management of Pacific Express Hotel Chinatown
I stayed here for only two nights.
Room its ok, but cleaning could be better. I found a penault near the bed, same strand of hair on bed.
Also, Breakfest need improvement.
Internet ok, location is very good and staff is so helpful.
Dear marcelog,
Thank you for your recent visit to the Pacific Express Hotel Chinatown. We look forward to welcoming you again!
Hospitably yours,
The Management of Pacific Express Hotel Chinatown
The hotel was ok, not bad decent rooms. However the reason as to this review is 5 star is because of the service of Olivia and Mellbe from the front office. They were really helpful and kind.
However as far as the food is concerned it was terrible ,as we stayed for 7 days the breakfast everyday was just (Egg fried rice, Noodles, Sausages, veg spring rolls, eggs, fruits, tea, coffee, juice and water)
There was no change in the buffet and it was a total mess as it was the same food over and over again for 7 days.
Housekeeping was terrible, they don’t even clean the rooms everyday unless you ask. As a hotelier and an individual working in the hospitality industry as a matter of fact I know that the rooms have to be cleaned daily. However it is not being dome here unless you ask.
Everything was so messed up, it is very disappointing to say that the entire staff was so messed up and the only people who helped us was Olivia and Mellbe. There service was excellent and pleasing. I am deeply sorry that I can not give a 5 star rating as this is the overall experiance. However thanks to you 2 we barely managed to complete our stay.
Dear lonerangerp,
Thank you for staying with us. Please rest assured that the room condition and housekeeping service that you encountered is not the hotel’s standards and it is an isolated incident. Hope you will give us another opportunity to gain your confidence and experience our hospitality again.
Hospitably yours,
The Management of Pacific Express Hotel Chinatown
