Located in city center. Just walkable distance to china market, central market, little india etc. Good rooms with modern facilities. Friendly staffs. One problem i faced is breakfast options are very limited and almost same menu everyfay.
Dear harigopiniath,
Thank you for sharing your fantastic review of our hotel. We are glad to know that you had a wonderful stay and enjoyed our great people, great service and great location. I am conveying your compliments to our team. See you soon for another enjoyable hotel experience!
Hospitably yours,
The Management of Pacific Express Hotel Chinatown
We stayed there for 2 nights and really regretted it!
It was shady, gloomy, dirty and the staff was cold and ignoring you.
The rooms are empty (no bed tables, no lamps, no fridge..), the water of the shower is either freezing or boiling (and the switch for the water boiler is outside the bathroom..), we had a window..with a view on the ACs and that was it (no light, not anything)
When we arrived, the bedsheets weren t changed and were full of long black hair and hairs, the floor is covered with a carpet absolutely repulsive (dirty dirty, full of stains, probably never even hoovered..).
Breakfast was sad, only a few shaffing dishes full of cold and dry food with very little selection, bowl of margarine outside the fridge (for what seems days, given the colour and advanced melting), moths flying around, horrible watery tea and coffee, as a result we ended up not having breakfast there the next day (and staff just shrugged and no refund).
Walls are paper thin and we could hear everyone coming and going (skeaky door that slams when it closes..).
The ladies at the reception were at least trying to smile but the guys we had probably didn t know what hospitality meant. They were just rude and only wanted us to give a deposit (for what?? There s litterally nothing in the rooms!!) And just pretended we didn t exist for the rest of the time.
This place is way too expensive for the standards they have, we would have probably been better received and treated in a backpacker s hotel.
Location was great though, right in the heart of the city, that s the only positive point.
Oh and we asked to pay on spot and my card was charged as soon as we made the booking.
Never again!!
Dear Celia,
Thank you for taking the time to review us on TripAdvisor. We would like to take this opportunity to apologize for not meeting your expectations and noted on the issue that was raised. We would appreciate if you could send us your name, date of stay/incident and email to marcom@pacific-regency.com so that we can clarify the situation. Thank you once again for your feedback.
Hospitably yours,
The Management of Pacific Express Hotel Chinatown
We were staying there for a night in March. Just in front of Chinatown, location was great. Unfortunately, we were so tired not to get out to have a look or enjoy the Chinatown. Bed was comfortable, and room was clean.
Dear Sreydy,
Thank you for sharing your fantastic review of our hotel. We are glad to know that you had a wonderful stay and enjoyed our great people, great service and great location. I am conveying your compliments to our team. See you soon for another enjoyable hotel experience!
Hospitably yours,
The Management of Pacific Express Hotel Chinatown
Worth what I paid, every month I come with my wife here to meet customers and meetings, nearby eateries and laundry. Nice hotel, close shopping center, easy-to-use public transport, at G floor have Texas restaurant and 7eleven it is 24hrs
Dear _mhdhzwnafq,
Thank you for sharing your fantastic review of our hotel. We are glad to know that you had a wonderful stay and enjoyed our great people, great service and great location. I am conveying your compliments to our team. See you soon for another enjoyable hotel experience!
Hospitably yours,
The Management of Pacific Express Hotel Chinatown
Really like this hotel.
When you enter the lobby, it looks average. After going up by lift, you wont find your room but a big door like in mall parking area. But.....when you find your room...its very clean, relax, bright, and neat, seem a new building. The spacious of room is big enough for 2 adults. So do with the bathroom.
They dont provide toothbrush and paste but its really ok, I always bring it. There is no slipper (hope i got it hehe). There is no iron but its provided outside room in every floor. At least the hotel provide towel, soap, and hair dryer, thats enough. There is usb socket so dont worry to miss your universal plug to charge phone.
The breakfast is average but its still ok.
The hotel reception are nice and helpful. No much time for check in process but this hotel require you a deposit.
The location is walking distance to Central Market, Petaling Street, and Kasturi Walk.
There are some restaurants around, Indian and chinese. 24 hours Texas Chicken is in next building while Seven Eleven is next to hotel lobby.
Comparing to the price, this hotel is great and sure no worry to stay again here.
Dear Ann_only,
Thank you for your comments regarding your recent stay at the Pacific Express Hotel Chinatown. It is always a pleasure to receive feedback. Please be assured that your comments will be shared with the team as an avenue for improvements. We sincerely hope that we will have the pleasure of welcoming you back in the near future so that we can provide you with a more pleasant experience.
Hospitably yours,
The Management of Pacific Express Hotel Chinatown
