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“A so-so buffet breakfast”

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Royale Chulan Kuala Lumpur
Ranked #26 of 356 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed 21 September 2011

Everything was perfect. Room was huge and clean, with comfortable bed. However, the breakfast spread was not as good as what I expected. Yes, there are a lot of choices, but not so tasty.

  • Stayed: July 2011, travelled as a couple
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Thank shuffyzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 21 September 2011

I was here just recently in September 2011. Hotel is quite grand, facade is designed after the malay heritage "kampung" or villages so you can expect a lot of interior designs following suit - and if you know what Istana Hotel was like in its hey-days, you can probably guess what Royale Chulan is like - only brighter.

High ceiling at the lobby area, very grand decor and beautiful malay-inspired wood carvings everywhere. So that's pretty much the feel of the hotel. Corridors along the rooms are also very nicely carpeted and in "royal colours" - blue, white, yellow - but generally very warm. Hotel is located at an obscure corner, about 10 mins walk to the massively huge Pavillion mall and in between Bukit Bintang (shopping district) and KLCC Petronas Twin Towers. So location wise is quite OK.

Rooms - are large and the toilet is too - not very well lit but big enough for someone to practically live in there comfortably. I was on the Premier level so there was also a balcony facing the pool area.

Beds - Very hard beds. I had trouble sleeping on them. Felt like i was sleeping on a plank of wood all night so that's a small problem if you like big cushy beds. They're hard, so i should think some Koreans should like it :) (since they sleep on the floor, with only a few mattresses to cushion their rest.

Food - In-room dining is quite limited, but the choices are there. Not very expensive i should say, as they range between RM 10 to RM 80 for the obvious meals like main course and appetizers / desserts. Service came on time. But............. some minor problems. They got my orders wrong and was unable to return it because calls made to the operator / in-room dining was not answered despite numerous times calling. Food is waaaaaaaaaaaay too salty, both in-room dining and at breakfast. But spread during breakfast is quite large and awesome - but beware the salt!

What i wasn't particular pleased was the lack of service. Maybe it was just my luck - front office was not very friendly or attentive. I also had problems with my wi-fi connection in the room. I had to call 3 times to the operator before they send someone to check on the connectivity. So service is quite below average. Room decor is also quite tired and dated, as compared to other 4/5 stars hotel in KL, and i was surprised, since i heard its one of the few new establishment around the Golden Triangle.

Interesting Fact: Very "military-friendly" because its owned by some military big-wig here in Malaysia. So when you're here, you'll see lots of those events where military officials attend - courses, conferences, meetings etc. Very business-friendly hotel i might add, as i was here on business as well.

To sum it up: Royale Chulan is pretty good hotel in a decent location. Service is questionable, food is so-so, furniture could do with some sprucing up. But for the price, you're getting a generous deal.

Room Tip: The rooms facing the pool is pretty awesome because of the balcony. Ask for a King bed if you don...
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  • Stayed: September 2011, travelled on business
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1  Thank Travelling_Teddies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2011

Why I rate most of hotels here with 4 or 5 points? I think, because I choose from hotels, they have minimum 80% here. Trip advisor is my best advisor for hotels choosing.
I found on hotel´s page action 3N for price of 2N. I took it and it was very good decision. It is one of best hotels ever I was there. Everything was said here before. Pavillion mall is 5 min walk - use the side entry - oposite to reception and go around back side of hotel to the cross with lights, KLCC, with Aquarium is 10 min walk - use cooled long area of Pavillion and Petronas towers 15 min walk - use tunnel from KLCC. Bukit Bintang station of MRT is 7 min walk. Realy good point to start explore the city.

  • Stayed: September 2011, travelled as a couple
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Thank Mispi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2011

Great hotel really 5 star. I stayed for 2 days, checked very early ( 6am) and they did not charge me extra for that. Room was huge and very clean. Waking distance to Jalan Bukit Bintang and shopping centre. I tried restaurant - very good maube expensive but it was worth it to try. I willl recommend that hotel so far my faviorite hotel in town. I stayed in Swiss Garden hotel and when I compare Royale Chulan it was worth to pay extra 20 dolars for Royale hotel.
Nice swiming pool, very clean and big

  • Stayed: September 2011, travelled with family
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Thank ania-ania2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2011

My family and I really enjoyed our stay at The Royale Chulan. The breakfast buffet is excellent, as are the other restaurants in the hotel. The location is great also, very near the city centre. The room was spacious with a balcony, but only the ones at the rear have balconies. The room itself was luxurious, especially the bathroom. I wholeheartedly recommend this hotel to you, great service, food, rooms and location.

Room Tip: Balconies at the rear over looking the pool.
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  • Stayed: September 2011, travelled with family
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Thank ThinkAhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royale Chulan Kuala Lumpur

Address: 5 Jalan Conlay, Kuala Lumpur 50450, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Kuala Lumpur
#17 Family Hotel in Kuala Lumpur
#17 Romantic Hotel in Kuala Lumpur
#20 Business Hotel in Kuala Lumpur
#26 Luxury Hotel in Kuala Lumpur
Price Range: RM 321 - RM 435 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Royale Chulan Kuala Lumpur 5*
Number of rooms: 402
Official Description (provided by the hotel):
Royale Chulan Kuala Lumpur incorporates contemporary services and facilities and features Malaysia's unique architecture. Guests have the opportunity to relax in one of the 402 rooms and suites or in any of the well-appointed serviced apartments and studio apartments. ... more   less 
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Also Known As:
The Royale Chulan Kuala Lumpur Hotel Kuala Lumpur

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