The Parkroyal Serviced Suites is a 4-star hotel apartment and not luxury one, the hotel is located in one of the best location near Bukit Bintag (and Jalan Alo “street food”), good location for restaurants and for those who like nightlife but the aria is not good for children. I ranked this hotel as 4-star because of its appearance; In front of the hotel there’s local houses with restaurants which shows bad view of hotel main entrance, the entrance/front desk itself looks like 3-star hotel, (I was disappointed when I first checked-in), the breakfast area is satisfactory for 4-star the food was good, there is no a single piece of rug or picture image along the corridors/landing area, not a single picture or image, inside the lifts and corridors was too hot (AC not cooling). I had two problems in the bathroom “WC not functioning properly and water leakage dripping from the roof inside the light (which was critical for me) I reported twice not resolved, later I talked to the manager after 4 days, the manager response was affirmative (Thanks good manager) she wanted to move us to another room (upgrade) but my wife refused didn’t want to pack/unpack again, the manager further said we have maintenance in that floor (13), later my wife and I went to check floor 18 and found similar issue, I also reported to the manager about the disgusting piece of dirty cloth around...The Parkroyal Serviced Suites is a 4-star hotel apartment and not luxury one, the hotel is located in one of the best location near Bukit Bintag (and Jalan Alo “street food”), good location for restaurants and for those who like nightlife but the aria is not good for children. I ranked this hotel as 4-star because of its appearance; In front of the hotel there’s local houses with restaurants which shows bad view of hotel main entrance, the entrance/front desk itself looks like 3-star hotel, (I was disappointed when I first checked-in), the breakfast area is satisfactory for 4-star the food was good, there is no a single piece of rug or picture image along the corridors/landing area, not a single picture or image, inside the lifts and corridors was too hot (AC not cooling). I had two problems in the bathroom “WC not functioning properly and water leakage dripping from the roof inside the light (which was critical for me) I reported twice not resolved, later I talked to the manager after 4 days, the manager response was affirmative (Thanks good manager) she wanted to move us to another room (upgrade) but my wife refused didn’t want to pack/unpack again, the manager further said we have maintenance in that floor (13), later my wife and I went to check floor 18 and found similar issue, I also reported to the manager about the disgusting piece of dirty cloth around the corridor near our room must be removed, it was never removed and in the 5th day morning my wife removed it and put aside, same day evening we found it back (I took a picture). The good thing in this hotel is that the staff are very helpful and the room is specious cleaned as 5-star. The money I paid is acceptable for this standard and not special offer as what booking.com claimed (my intention was to stay with my wife in a real 5-star hotel/apartment) --- See my photosMore
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