The Parkroyal Serviced Suites is a 4-star hotel apartment and not luxury one, the hotel is located in one of the best location near Bukit Bintag (and Jalan Alo “street food”), good location for restaurants and for those who like nightlife but the aria is not good for children. I ranked this hotel as 4-star because of its appearance; In front of the hotel there’s local houses with restaurants which shows bad view of hotel main entrance, the entrance/front desk itself looks like 3-star hotel, (I was disappointed when I first checked-in), the breakfast area is satisfactory for 4-star the food was good, there is no a single piece of rug or picture image along the corridors/landing area, not a single picture or image, inside the lifts and corridors was too hot (AC not cooling). I had two problems in the bathroom “WC not functioning properly and water leakage dripping from the roof inside the light (which was critical for me) I reported twice not resolved, later I talked to the manager after 4 days, the manager response was affirmative (Thanks good manager) she wanted to move us to another room (upgrade) but my wife refused didn’t want to pack/unpack again, the manager further said we have maintenance in that floor (13), later my wife and I went to check floor 18 and found similar issue, I also reported to the manager about the disgusting piece of dirty cloth around the corridor near our room must be removed, it was never removed and in the 5th day morning my wife removed it and put aside, same day evening we found it back (I took a picture). The good thing in this hotel is that the staff are very helpful and the room is specious cleaned as 5-star. The money I paid is acceptable for this standard and not special offer as what booking.com claimed (my intention was to stay with my wife in a real 5-star hotel/apartment) --- See my photos

No bad review at all. Everything was nice. Our hotel is walking distance to pavilion, berjaya time square, lot10. And a lot of cafe along the way. Recommended if eu want to stay near the shopping area.

Checked in 2 nights and was upgraded from 1 bedroom to 2 bedrooms. Million thanks to duty manager who attended me which I forgotten his name. Comfortable beds-mattress with huge rooms & facing swimming pool. Bottled waters were not replenished & trash housekeeping didnt cleared away till we called. Breakfast nothing to shout about. Overall staff were friendly & helpful. Location near to changkat where night life were.

We stayed here for 6 nights with our infant. The apartment was really nice,clean and spacious. We got a baby cot for no extra charge. Awesome location with lots or restaurants and shops right outside (cheap local food also,which i like). Bukit bintang is a minor walk away. Breakfast was also good. Swimming pool at the roof top, Fitness room, relaxing lounge,childrens play room,free shuttle, polite staff, and complimentary refreshments every day made it all a very nice stay. I think this is a lot of value for your money compared to elsewhere i KL.

However, i hope the management can improve room cleaning as this was not performed until very late some days. We called and asked for our room to be cleaned several times, and often we got told that the maid was busy and we had to wait (it was 6-7 pm by then, so our baby had to go to sleep). So we just asked for some toilet paper and clean towels one night because we didnt want our baby to wake up. The room got very dirty by tje end of the stay. And as commented here previously, plumbing is a problem. Our toilet was leaking. Some general maintenance ought to be improved.

If room service had been performed without us having to call and nag about it so often, then this would have been an amazing stay.

Would stay here again next time though.

Centrally located hotel with both mid-range and high-end malls/super markets within walking distance. Rooms are spacious, room service is very good, staff is very cooperative and helpful be it the Front Desk or the House-keeping. Breakfast served has many choices, both for vegetarians and non-vegetarians. One should must try the salads from the coffee shop on the right-hand side of the Reception. It is on the left-side of the main entrance. One should explore Kuala Lumpur by using the local mono rail, underground metro and Free KL Ride Bus service. Please check with hotel Concierge for guidance.