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“Fantastic views, really nice pool”

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Somerset Ampang Kuala Lumpur
Ranked #16 of 347 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed 15 March 2017 via mobile

This was our third time in KL and after staying in Bukit Bintang the previous times we wanted to have a change of scenery. Somerset was a good choice: our apartment had fantastic views from the living room, bedroom and bathroom (!) and the pool area was fabulous - although some shade would have made it even better since it was really hot. The gym was smallish as usual but had great views as well and the AC was a bliss. WiFi worked great. The location was OK, we could take a morning run to the park at Petronas towers and the Ampang Park train station was close. The only downside was the breakfast served in the restaurant in the same building; it was very basic, with eggs and toast and pastries and some hot Asian dishes - but I'm sure it depends totally on what you like to eat. The staff in both the restaurant and in the reception area was extremely friendly and helpful - the only grumpy one being the guy who checked us in. It was also super great with a washing machine that doubles as a dryer!

Stayed: March 2017, travelled as a couple
1  Thank Valpuri M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AscottMY, Resident Relations - Assistant Manager at Somerset Ampang Kuala Lumpur, responded to this reviewResponded 6 April 2017

Dear Valpuri M,

Greetings! The team at Somerset Ampang Kuala Lumpur is simply delighted that you had an excellent stay with us and we are very grateful for the high praise that you have bestowed upon us. Thank you for your succinct and lovely description of our apartment, services and location; as it gives us much pleasure to know that we have exceeded your expectations.

All of us truly enjoyed being of service to you and we sincerely look forward to hosting you on another enjoyable stay with us again soon.

Yours sincerely,
Ru Ng
Resident Relations - Assistant Manager

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85 - 89 of 877 reviews

Reviewed 14 March 2017

Great hotel in a good spot . Service and food was amazing and the place is extremely clean. Was my first time there and it is really a good place to stay. The room is nice and clean. Staff make everything easy with their smile and help. So thank-you that is great service will make me come back next time

  • Stayed: March 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Nurulfida Khuza... A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AscottMY, Resident Relations - Assistant Manager at Somerset Ampang Kuala Lumpur, responded to this reviewResponded 6 April 2017

Dear Nurulfida Khuza... A,

The team is truly very thankful and inspired by your compliments for our service which you have generously described as the element in making your stay pleasant and enjoyable. The team is thrilled to know that you will return again soon. We are indeed heartened to note that you managed to spend precious time together and our well-appointed apartments have been most suitable for the purpose of your holiday.

We sincerely thank you for staying at Somerset Ampang Kuala Lumpur and truly hope to welcome you back.

Yours sincerely,
Ru Ng
Resident Relations - Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2017 via mobile

Amazing one night stay at Somerset Anyang Kuala Lumpur - staying in a one bedroom apartment (was very appreciative of the upgrade from the studio room!).

The room is spacious with a well equipped kitchen and great bathroom. The point of difference is a washer/dryer in the room, which is very helpful.

Rooftop pool and gym was a treat and a great view of KL.

Recommendation if you are travelling with bags to not try to use public transport, the walk is relatively short to Ampang Park train station, however is quite challenging to navigate with a bag. Uber from KL Sentral probably better option.

Recommended.

Stayed: March 2017, travelled solo
Thank rn82_aus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AscottMY, Resident Relations - Assistant Manager at Somerset Ampang Kuala Lumpur, responded to this reviewResponded 6 April 2017

Dear rn82_aus,

Greetings from the team at Somerset Ampang Kuala Lumpur!

Thank you for taking the time to write this lovely review. We are delighted we were able to provide you with a comfortable and pleasant stay during your travels. It truly means a lot to us when our residents have had a pleasant and seamless stay experience with us.

It has been a pleasure being of service to you. We look forward to welcoming you back to any of our serviced residences soon.

Yours sincerely,
Ru Ng
Resident Relations - Assistant Manager

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Reviewed 9 March 2017 via mobile

Amazing views, amazing room and the rooftop pool was lovely. Staff were extremely helpful and all the added extras you get in your room really make for a comfortable stay. Would highly recommend - great value for money

Stayed: January 2017, travelled with friends
Thank Madp1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AscottMY, Resident Relations - Assistant Manager at Somerset Ampang Kuala Lumpur, responded to this reviewResponded 6 April 2017

Dear Madp1,

Thank you for your lovely review and kind compliments for our staff service and residence here at Somerset Ampang Kuala Lumpur. We are delighted you had a comfortable stay with us albeit a short one. Thank you for your kind recommendation of our residence. We sincerely hope to welcome you back again, perhaps for a longer stay this time.

Yours sincerely,
Ru Ng
Resident Relations - Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2017

Recently stayed for 2 nights, apartments are a 15 minute walk from twin towers. Couldn't fault the apartments for cleanliness and facilities were very good. Cafe next door was fine for breakfast which was included, nothing fancy but adequate continental choices. . Apartment had a washer/dryer which was great as we had been travelling for a week and had another 2 weeks holiday. So gave us opportunity to wash and dry clothes, they even provided sachets of washing powder! Would Stay here again, great views of the city was an added bonus from our apartment on 21st floor. Pool& gym facilities on 22nd floor, pool was great with amazing 360 degree views of the city.
A few tips for KL - book the Petronas towers in advance, we arrived on the Tuesday and walked up to the towers expecting to Go up that day - it was fully booked for both the Tuesday & Wednesday. We booked on line for Thursday morning at 9.15 am as we were on a flight out early afternoon, it was great just 4 of us on the tour. Takes about an hour hour from start to finish as you are only allowed a set amount of time on the bridge and at the top of the towers, more than adequate for photos.
KL towers ( 2 towers in KL both definitely worth visiting) was excellent we did this at night and the views are spectacular, Tip take the free shuttle bus from where the first security guard is, it's a long steep walk!
The Hop on Hop off bus is a good way to see everything, but pick your time traffic in KL is very heavy in peak tmes and can take a long time.
Don't bother with bird park, it's dreadful, we cut our visit short as the birds were in cages that felt to small and they didn't look very healthy.
Butterfly park was small and we enjoyed seeing all the different types.
Taxi's were cheap and metered, so no problems. We got a taxi to the airport, allow plenty of time
We should have done a bit more research on eating out and would recommend that you do that. I'm gluten intolerant so makes life a bit more difficult. Enjoyed KL but not on my list for a return trip.

  • Stayed: February 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Josie206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AscottMY, Resident Relations - Assistant Manager at Somerset Ampang Kuala Lumpur, responded to this reviewResponded 6 April 2017

Dear Josie206,

Greetings! Thank you for taking time to write such a lovely and detailed review on your stay with us at Somerset Ampang Kuala Lumpur. The team is truly heartened to note that you had a delightful stay with us and our well appointed amenities and convenient location in Kuala Lumpur city contributed to the success of your recent holiday. We cannot thank you enough for all your fabulous compliments for our fully-equipped apartments and facilities. Thank you!

Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences.

Yours sincerely,
Ru Ng
Resident Relations - Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Somerset Ampang Kuala Lumpur

Address: No 187 Jalan Ampang, Kuala Lumpur 50450, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Kuala Lumpur
#15 Luxury Hotel in Kuala Lumpur
#15 Romantic Hotel in Kuala Lumpur
#22 Business Hotel in Kuala Lumpur
Price Range: RM245 - RM414 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Somerset Ampang Kuala Lumpur 4*
Number of rooms: 207
Official Description (provided by the hotel):
Located in the prestigious Embassy Row, Somerset Ampang offers stylish accommodation and unrivalled city views of the Kuala Lumpur City Centre. Its prime location provides quick access to the city's business, shopping and entertainment district, marked by Jalan Ampang, JAlan Sultan Ismail and Jalan Tun Razak. ... more   less 
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Also Known As:
Somerset Ampang Kuala Lumpur Hotel Kuala Lumpur

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