just checked in and already very impressed with this hotel. the lobby is very grand . the extra space just makes everything feel magnificent. the pool is very child friendly , which should keep your kids occupied for at least two hours. last but not least, the staff here make you feel very welcomed and you can sense they are genuinely sincere.More
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This is a nice hotel and one of the newer ones too. The lobby is big and impressive and to be honest you don’t see many hotels with the lobby of this size. The overall decor is nice and I like it. Staff are friendly and makes you feel welcome too.
Car park is a bit far and the nearest car park is not covered which is not good especially if it is raining. Or when it is really hot and your car will be really hot too. The covered car park you will need to walk further. The hotel do provide a buggy service to take you there if needed. I would prefer a car park that is in the same building at the hotel.
Room is spacious enough but my golf course view room is only partial view because I was assign the first room closest to the lift. Just a small tip if you want to better view do ask the staff to give you a room further from the lift are and you should have a better golf course view room. The internet to my surprise, the hotel only offer 6 hours free! Why is it not free throughout the stay? Anyway the wifi wasn’t that good because when I was watching you tube there was buffering once a while.
Breakfast is good and I think food is quite delicious. The ambience and decor in the restaurant is nice and I really like it.
The hotel is not within walking distance to anything in particular. So you will need to drive out to the nearest mall nearby which is Starling, 3damansara or One Utama.
Overall I would say this is one of the better and newer hotels. If you want a hotel where it is easily accessible to shops or cafes then this is definitely not the hotel for you.
Dear Valued Guest,
Thank you for choosing M Resort & Hotel Kuala Lumpur as your preferred destination and for sharing your insights with us. We are glad that overall, you find your stay with us a pleasant experience and happy to note that you appreciated the hotel's interior, comfort of our well-appointed room and hearty culinary offerings.
However, remain certain that your observations in regard to our Wi-Fi will be closely looked into and be given consideration for improvements to be made. Having this said, your next return is much anticipated. Till then, take care and be well.
Brand new hotel that's hard to fault. Beautiful rooms, friendly service.
If I had to name any gripe it's that the MRT station is right next to it, but there is realistically no way to walk there.
While the hotel provides a punctual, friendly and free shuttle service at 8am, 2pm and 6pm, the van then had to drive 5km down the highway before U-turning and going almost all the way back just to get to the station. We'll never solve climate change this way.
Malaysians might be addicted to cars, but not all foreign visitors are, so if you want to attract them why not build a path to cater to them?
Dear Valued Guest,
Thank you for staying with us and for taking the time to elaborate on your findings because it is by receiving guest feedback that we are able to improve on our services and offerings. It was a privilege to have you at M Resort & Hotel Kuala Lumpur and we would gladly welcome you for a much longer stay next time. Until take care and best wishes.
Chanced upon this hotel early in November and realised they are a pretty new property. Absolutely fell in love with the concept and the photos looks exactly as they are in real life!
Stayed in Superior Room and upgraded my stay to an Executive Suite on my last 2 nights - no regrets!!! The Executive Suite is a MUST TRY!! Spacious room, amazing bathtub, great view!
Location is excellent as it’s away from the hustle and bustle of KLCC and Bukit Bintang but they’re only a 10-15 mins drive away!
The breakfast has the most variety of food available amongst the hotels I’ve stayed in KL! Definitely a must to have breakfast at the property.
Amenities are great for families! They have pools with slides, also a kids’ club that has an indoor playground for kids to play in!
Obviously, with it being a new property, there is a lot of room for improvements but i have been assured that these will be addressed! They value guests’ feedbacks!
Will definitely come back for my future stays in KL!
Dear Valued Guest,
Thank you for taking the time to share such a kind review of your experience at M Resort & Hotel Kuala Lumpur. We are absolutely thrilled to hear that your recent visit proved to be wonderful and unforgettable as we strive hard to deliver our promise of ensuring our guests to have a memorable time whilst with us. We are proud to have succeeded on this occasion and having this said, we look forward to welcoming you back soon! Until then, best regards.
Urban resort as a manifesto, you quite feel like it. However, considering they are new, there are still some room for improvement.
Based on the other review, it is true that the resort lack personal touch/attentiveness from staff. No one at any point tried to hold the huge lobby door for us upon arriving or leaving. Made a request prior booking for a complimentary cake, was told that they will try their best. But none show up. Ask again upon checkin, they said they did not received any request (as they set for auto reply for all request). By right if your guest have enquire about it during any point of the stay, they can just make an effort to fulfill it. The stay is on a weekdays, we hardly see people around. How can such a simple request cannot be attended to. Kids club was also under maintenance during the stay (the ball pit and treehouse). Which wasnt announce in any of their platform. Its kinda misleading as you expect to use the facilities already and promised the kids. The kids club only consist of 5 books, a pack of lego and 2 tractor. It must be a joke.
However, putting aside the treament, the resort is well thought. Pool with slide and jacuzzi is a rejoice. Plenty of sun lounger. The ID itself is on another level. My eyes has been feasting. Room is comfortably sized. Staff at the pool has the best attitude. Accomodating, always available and courteous.
Breakfast selection is massive, endless. You wont leave the resort hungry. And it was tasty. I would recommed you book the room with breakfast. No regret.
Overall, the resort is 5 star, but not the people.
Dear Valued Guest,
Thank you for taking the time to share your valuable feedback - it is crucial in our continuous strive for service and product enhancement. We are deeply concerned to note that we did not stand true to your expectations on this occasion and be rest assured that we have communicated your observations to the team for improvements to be made. With this said, we hope that you will allow us another opportunity of playing host to you again in the future. Till then, best regards.
Greeted with an amazing lobby area, spacious and comforting! It does makes you go "wow, this is nice".
Friendly and easy check-ins. However, it would be nice for the staff to open the huge doors for customers if they are around/close by the doors. In another words, a little more attentive would be great. And they should also let us park temporary close to the main entrance for check-in purposes rather than ushering us straight to the storey parking lot.
Stayed in the Standard Block View room which is pretty descent just a tad small but it was good for us since we were only staying for a night and weren't in the room a lot.
Loads of movies to watch if you're planning to just chill in the room. The breakfast is was quite good. I personally love the little cheese section and the pastry and bread section!
Overall, is a nice stay but their service & attentiveness could be improved.
Dear Valued Guest,
Your time and effort to pen this review on TripAdvisor is much appreciated. Please be assured that we have noted on the areas for improvement and hope that you will continue choosing us as your hospitality partner for future visits. Until then, best regards.
