Urban resort as a manifesto, you quite feel like it. However, considering they are new, there are still some room for improvement.
Based on the other review, it is true that the resort lack personal touch/attentiveness from staff. No one at any point tried to hold the huge lobby door for us upon arriving or leaving. Made a request prior booking for a complimentary cake, was told that they will try their best. But none show up. Ask again upon checkin, they said they did not received any request (as they set for auto reply for all request). By right if your guest have enquire about it during any point of the stay, they can just make an effort to fulfill it. The stay is on a weekdays, we hardly see people around. How can such a simple request cannot be attended to. Kids club was also under maintenance during the stay (the ball pit and treehouse). Which wasnt announce in any of their platform. Its kinda misleading as you expect to use the facilities already and promised the kids. The kids club only consist of 5 books, a pack of lego and 2 tractor. It must be a joke.
However, putting aside the treament, the resort is well thought. Pool with slide and jacuzzi is a rejoice. Plenty of sun lounger. The ID itself is on another level. My eyes has been feasting. Room is comfortably sized. Staff at the pool has the best attitude. Accomodating, always available and courteous.
Breakfast selection is massive, endless. You wont leave the resort hungry. And it was tasty. I would recommed you book the room with breakfast. No regret.
Overall, the resort is 5 star, but not the people.