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“Muchlis Arhani”

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JW Marriott Kuala Lumpur
Ranked #10 of 347 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed 18 March 2017 via mobile

The room was big, clean, and comfortable

We are really grateful for the extra effort the hotel staff made to accommodate our wish and specially thanks to JW team, Mrs. Trie and Mrs. Azizah with all of the services...



Stayed: March 2017, travelled with family
1  Thank Muchlis A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skaf M, General Manager at JW Marriott Kuala Lumpur, responded to this reviewResponded 19 March 2017

Dear Muchlis A:

Thank you for taking the time to share your comments with us on TripAdvisor. We are delighted to be your first hotel review on TripAdvisor and are very pleased to read that you enjoyed your stay in our hotel. Thank you for remembering and mentioning the names of those associates whom provided excellent service so that we may recognize and thank them personally for their efforts. We look forward to welcoming you back again should your travel plans bring you back to Kuala Lumpur.

Regards, Mahmoud Skaf, Cluster General Manager, Kuala Lumpur

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177 - 181 of 2,551 reviews

Reviewed 17 March 2017 via mobile

Nothing negative, but kind of disappointed. 5 star hotel in Asia is of a different class. This hotel location is 5 star, lounge staff is close to 5 star, but everything else is not to par.
No upgrade offered to Platinum member, room is a regular 3 star hotel grade. Breakfast is boring, service is good but again not 5 star. Exec lounge setup is not professional, too tight, hard to walk thru tables. Food, ok lah.
One night a group of over 200 checked in, could not even get to the elevator, it was loud, disorganized and chaotic! The corridor between rooms are noisy, elevator were full, just not very pleasant.

Stayed: March 2017, travelled on business
4  Thank Jimmy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skaf M, General Manager at JW Marriott Kuala Lumpur, responded to this reviewResponded 18 March 2017

Dear Jimmy C,

Thank you for sharing your comments with us on TripAdvisor. As a Platinum Marriott Rewards Member, your feedback is very important to us and will be shared with our team so that we may improve our service.

As you correctly noted, the hotel is currently undergoing extensive renovations in order to provide our guests with improved technology, functionality and comfort. While we take all possible precautions to minimize the disruption caused by the renovation, (including posting a notice on all major booking web sites), inevitably, there will be some noise and dust. Please accept our sincerest apology for any annoyance or inconvenience caused during your stay with us.

We hope that you may have the opportunity to experience one of our newly renovated rooms the next time you return to Kuala Lumpur. Thank you once again for your selection of the JW Marriott Kuala Lumpur for your hotel.

Regards, Mahmoud Skaf, Cluster General Manager, Kuala Lumpur

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Reviewed 16 March 2017

We travel to KL every year to enjoy the JW Marriot pool area. For us being from Finland where the winters are dark, the possibility to sunbath is really important. There are not so many hotels in KL to which pool area the sun would shine constantly. I think the JW Marriot has the best pool area in whole KL.

This year the pool was under a renovation and it was closed. Yet the hotel staff and management - especially hotel manager Ed Munter - dedicated them selves to find us a wonderful replacement place to get our so much desired sun.

We are really grateful for the extra effort the hotel staff made to accommodate our wish and we warmly recommend KL JW Marriot to everyone. We too will be very happy to come here many years to enjoy the hotel and the then renovated new pool area.

Dr. Kari Jääskeläinen

  • Stayed: March 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank karijaaskelainen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skaf M, General Manager at JW Marriott Kuala Lumpur, responded to this reviewResponded 17 March 2017

Dear karijaaskelainen :

Thank you very much for taking the time to share your experience with us on TripAdvisor. We are also delighted to read that you were able to find some sun to enjoy while you were with us.
As you correctly noted, our pool is now closed for renovation, however, having seen the plans for the new pool, we will be very excited to re-open the pool again later this year in October, and hope that you have the opportunity to return and experience the newly renovated design and facilities. Thank you again for your comments and review. We look forward to welcoming you back again when you need a break from the long winter weather in Finland!

Regards, Mahmoud Skaf, Cluster General Manager, Kuala Lumpur

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Reviewed 15 March 2017

A quick whirlwind visit to KL recently, had me land up in the JW Marriott in Bukit Bintang. The hotel is in the process of renovations and the check in team were kind enough to provide me with an upgrade to an Executive Deluxe room.

The newly revamped room is extremely comfortable and features some new things like a vanity area in the bathroom, smaller baths funky new design features and colours in the rest of the room.

The service as always was impeccable, as I've come to expect from the JW team.

Well done and keep itup

  • Stayed: March 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank SOVCAT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skaf M, General Manager at JW Marriott Kuala Lumpur, responded to this reviewResponded 16 March 2017

Dear SOVCAT ,

Thank you so much for taking the time to share your comments and photos of our hotel with us on TripAdvisor. We appreciate the detailed feedback and time taken to photograph the newly renovated rooms so that other travelers may see them. We will also share your comments with our team. We look forward to welcoming you back again in on your next visit to Kuala Lumpur.

Regards, Mahmoud Skaf, Cluster General Manager, Kuala Lumpur

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Reviewed 15 March 2017

We had a very wonderful stay at JW Marriott, the location of the hotel is absolutely great, located right in the heart of KL shopping belt. The monorail station is a short walk away, making it very accessible to other parts of the city. The staff are friendly. The breakfast was awesome with great selection of choices. The room are clean and comfortable.

  • Stayed: March 2017, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank tzer_amanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skaf M, General Manager at JW Marriott Kuala Lumpur, responded to this reviewResponded 16 March 2017

Dear tzer_amanda,

Thank you so much for taking the time to share your comments with us on TripAdvisor. We are delighted to read that you found our new rooms comfortable and will share your comments with our team. We are also very pleased that you had the opportunity to experience our restaurants and the surrounding shopping district. We hope that we may welcome you back again in the future should your travel plans bring you back to Kuala Lumpur.

Regards, Mahmoud Skaf, Cluster General Manager, Kuala Lumpur

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Additional Information about JW Marriott Kuala Lumpur

Address: 183 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Kuala Lumpur
#4 Business Hotel in Kuala Lumpur
#6 Spa Hotel in Kuala Lumpur
#9 Luxury Hotel in Kuala Lumpur
#11 Romantic Hotel in Kuala Lumpur
Price Range: RM668 - RM1,217 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Kuala Lumpur 5*
Number of rooms: 578
Official Description (provided by the hotel):
JW Marriott Kuala Lumpur unfolds its next chapter "The Happening Hotel" rich in pleasures and discoveries, as KL's latest vibrant scene. Located in the heart of the exciting "Golden Triangle", the city's prime business and shopping district and adjoining to the prestigious Starhill Gallery, JW Marriott offers easy access to the lively and vibrant shopping strip which boasts upscale brands, a vast variety of restaurants and numerous entertainment outlets. ... more   less 
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Also Known As:
Marriott Kuala Lumpur
Kuala Lumpur Marriott

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