We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Good but definitely not great” 4 of 5 bubbles
Review of Hotel Istana

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Hotel Istana
Ranked #22 of 341 Hotels in Kuala Lumpur
Certificate of Excellence
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Good but definitely not great”
4 of 5 bubbles Reviewed 1 week ago

Imposing building, huge lobby and they upgraded my room. I'd already got a pretty good online price. Gym is big for a hotel if rather dated. Room decor was in the style that Americans think that we have in all of our homes in England. Panelled walls. Bed was OK. Great so far......
The clubroom has a connecting door through which, as I tried to sleep, loud Arabic music played. A phone call dealt with the problem. Its difficult to advise turning down the upgrade but you have been warned!
There was a large and very obvious stain on the furnishing.
The shower drain ddint.
Smioking is allowed in the lobby. It shouldnt be.
The obvious entrance to the hotel if you are coming from Bukit Bintangon foot turns out to be the staff entrance which security will turn you away from making you walk all the way around the building to the main entrance. Maybe a guest on foot is a rare species.
Sort out the problems and this, at the price, is 5*. But these days there are lots of hotels which are better than the Istana is at present.

Room Tip: Beware the connecting door!
See more room tips
  • Stayed February 2017, travelled solo
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank jameshj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review, 6 days ago
Dear jameshj,

Thank you for choosing to stay with us and for posting your review on Trip Advisor. Our apologies for the noise issue which was taken care off. We appreciate your feedback and wanted to assure you that we continue to improve and upgrade our facilities on regular basis. We have just replaced our old carpets with new ones, new TVs, and a lot more work is currently on going behind the scenes which has an impact on your in-room healthy environment. Our rooms are the most spacious as compared to any hotel in the neighbourhood. Smoking is only allowed in designated area of the Lobby lounge and not in the lobby or other in-doors. We have taken note of the shower drain. The security should have allowed you to enter through employee entrance and should have guided you to the guest area. Please do accept our sincere apologies for our shortfall. We hope you will return soon in future.

Warm Regards

Aamir Khan
General Manager

Warm regards

Aamir Khan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

3,568 reviews from our community

Traveller rating
    1,527
    1,286
    452
    175
    128
See reviews for
800
1,231
248
588
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (878)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 1 week ago

"The hotel environment is peaceful,with the friendliness of your staffs that makes the operation smooth & well assistance for any single request, especially from your coffee house section. Hotel should be lucky & be proud with Imizairy which is always smiled upon welcoming guests & being helpful upon requested...
I will be not hesitate to return back here,i feel well treated during my stay...keep up your excellency Istana Hotel!!

Stayed February 2017, travelled as a couple
Helpful?
3 Thank mairahazman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review, 6 days ago
Dear mairahazman,

Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are happy to see that you have enjoyed your stay well. The associates are very happy to see your positive comments and we hope you will continue to support us in future.

Warm Regards

Aamir Khan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lutterworth, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 1 week ago

We had a club and the booking in was brilliant, particularly since we arrived from our very early morning flight and they did everything possible to get our room ready. While waiting they encouraged to have breakfast. The food we had in the hotel was superb, the yoke less omelettes are delicious. Only one hiccup on our last morning we ordered our breakfast and my husbands took ages to come so we had to leave with out having it. They were extremely apologetic and explained it was due to a temporary chef. Theu even offered to pack it up so that my husband could have it on our way to the Cameron Highlands!
The pool was lovely.

  • Stayed February 2017, travelled as a couple
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank gail788
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review, 1 week ago
Dear gail788,

Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are happy to see that you have enjoyed your stay well. However, please accept our sincere apologies for the delay in the breakfast for your husband. We promise you that it will never happen again. I am glad that team offered options to you both. We hope this will not deter you from returning to Hotel Istana in future.

Warm regards

Aamir Khan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleckheaton, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 1 week ago

There were a number of faults with the equipment i in my room, On arrival the fridge did not work, there was no ironing board or iron, no bathrobes and the bathroom was filthy. I complained to reception who explained the fridges and the ironing equipment did not work due to lack of maintenance and there was nothing they could do about it. After threatening to check out the manager was called who sorted the equipment out but not the cleaning of the bathrooms. During my stay I was trapped in the lift with other guests when it broke down comments of the other people was its always breaking down. Towels were taken from the room the on a morning and not returned until after 6.0 pm and on no day did we receive the correct number of towels. All the towels were thin and worn out. On two days there was banging and metal cutting in the pump house 2 doors from my room this went on until 10.0 pm what a disaster of an hotel

Room Tip: find another hotel
See more room tips
  • Stayed February 2017, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank davidpauline27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review, 6 days ago
Dear davidpauline27,

Thank you for choosing to stay with us again and we appreciate your loyalty. We are so sorry for all the shortfalls and assure you that we have taken note of everything very seriously. From the feedback of other guest, you can imagine that it is not the norm at Hotel Istana and those were isolated incidents. The department heads concerned have assured me that they will look into each issue urgently. One thing we are unable to find out is the lift issue and would like to request you to please advise us which day and time was it for us to investigate the matter. In the meantime we have reported the matter to our elevator company and they have checked and found nothing wrong with elevators. I assure you that we routinely maintain and service our elevators. Once again, we are really sorry and hope this will not deter you from returning to Hotel Istana for the 5th time since you had returned the 4th time from positive past experiences.

Warm regards

Aamir Khan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 1 week ago

The hotel is conveniently located next to the bustling hub of Bukit Bintang which is about 10 minutes walk away. The staff are friendly and helpful. Rooms are comfortable. Nice selection at the breakfast buffet.

  • Stayed March 2017, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Razman R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review, 1 week ago
Dear Razman R,

Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are happy to see your positive review and hope you will continue to support us in future.

Warm regards

Aamir Khan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Kuala Lumpur hotels
0.3 km away
Invito Hotel Suites
Invito Hotel Suites
#24 of 341 in Kuala Lumpur
4.5 of 5 bubbles 948 reviews
0.2 km away
The Kuala Lumpur Journal
The Kuala Lumpur Journal
#25 of 341 in Kuala Lumpur
4.5 of 5 bubbles 572 reviews
0.1 km away
PARKROYAL Serviced Suites Kuala Lumpur
Show Prices
Show Prices
Show Prices
0.4 km away
PARKROYAL Kuala Lumpur
PARKROYAL Kuala Lumpur
#35 of 341 in Kuala Lumpur
4.0 of 5 bubbles 3,109 reviews
1.5 km away
Sheraton Imperial Kuala Lumpur Hotel
1.0 km away
Renaissance Kuala Lumpur Hotel
Renaissance Kuala Lumpur Hotel
#36 of 341 in Kuala Lumpur
4.0 of 5 bubbles 3,400 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Istana? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Istana

Property: Hotel Istana
Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#13 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#22 Luxury Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
Price range (per night): RM279 - RM417
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA and Hotels.com so you can book your Hotel Istana reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing