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Hotel Istana
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Reviews (4,258)
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4,258 results
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1,888
1,484
540
195
151
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Reviewed 17 March 2017

"The hotel environment is peaceful,with the friendliness of your staffs that makes the operation smooth & well assistance for any single request, especially from your coffee house section. Hotel should be lucky & be proud with Imizairy which is always smiled upon welcoming guests & being helpful upon requested...
I will be not hesitate to return back here,i feel well treated during my stay...keep up your excellency Istana Hotel!!

Stayed: February 2017, travelled as a couple
4  Thank mairahazman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this reviewResponded 20 March 2017

Dear mairahazman,

Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are happy to see that you have enjoyed your stay well. The associates are very happy to see your positive comments and we hope you will continue to support us in future.

Warm Regards

Aamir Khan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2017

We had a club and the booking in was brilliant, particularly since we arrived from our very early morning flight and they did everything possible to get our room ready. While waiting they encouraged to have breakfast. The food we had in the hotel was superb, the yoke less omelettes are delicious. Only one hiccup on our last morning we ordered our breakfast and my husbands took ages to come so we had to leave with out having it. They were extremely apologetic and explained it was due to a temporary chef. Theu even offered to pack it up so that my husband could have it on our way to the Cameron Highlands!
The pool was lovely.

  • Stayed: February 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank gail788
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this reviewResponded 16 March 2017

Dear gail788,

Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are happy to see that you have enjoyed your stay well. However, please accept our sincere apologies for the delay in the breakfast for your husband. We promise you that it will never happen again. I am glad that team offered options to you both. We hope this will not deter you from returning to Hotel Istana in future.

Warm regards

Aamir Khan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2017

There were a number of faults with the equipment i in my room, On arrival the fridge did not work, there was no ironing board or iron, no bathrobes and the bathroom was filthy. I complained to reception who explained the fridges and the ironing equipment did not work due to lack of maintenance and there was nothing they could do about it. After threatening to check out the manager was called who sorted the equipment out but not the cleaning of the bathrooms. During my stay I was trapped in the lift with other guests when it broke down comments of the other people was its always breaking down. Towels were taken from the room the on a morning and not returned until after 6.0 pm and on no day did we receive the correct number of towels. All the towels were thin and worn out. On two days there was banging and metal cutting in the pump house 2 doors from my room this went on until 10.0 pm what a disaster of an hotel

Room Tip: find another hotel
  • Stayed: February 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank davidpauline27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this reviewResponded 20 March 2017

Dear davidpauline27,

Thank you for choosing to stay with us again and we appreciate your loyalty. We are so sorry for all the shortfalls and assure you that we have taken note of everything very seriously. From the feedback of other guest, you can imagine that it is not the norm at Hotel Istana and those were isolated incidents. The department heads concerned have assured me that they will look into each issue urgently. One thing we are unable to find out is the lift issue and would like to request you to please advise us which day and time was it for us to investigate the matter. In the meantime we have reported the matter to our elevator company and they have checked and found nothing wrong with elevators. I assure you that we routinely maintain and service our elevators. Once again, we are really sorry and hope this will not deter you from returning to Hotel Istana for the 5th time since you had returned the 4th time from positive past experiences.

Warm regards

Aamir Khan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2017

The hotel is conveniently located next to the bustling hub of Bukit Bintang which is about 10 minutes walk away. The staff are friendly and helpful. Rooms are comfortable. Nice selection at the breakfast buffet.

  • Stayed: March 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
2  Thank Razman R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this reviewResponded 16 March 2017

Dear Razman R,

Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are happy to see your positive review and hope you will continue to support us in future.

Warm regards

Aamir Khan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2017

We had deluxe room on 16 floor. The room was a bit outdated, furniture and bathroom need renovation. Overall it was clean and breakfasts were delicious with a lot of choices.
Perfect location, close to monorail station, Pavilion Mall, within walking distance to Menara and Petronas.

  • Stayed: February 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Marek N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this reviewResponded 14 March 2017

Dear Marek N,

Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your feedback and would like to inform you that we continue to upgrade our product and most recently we have changed the in-room carpets, new international electrical plugs and some work behind the scenes with piping and structure. It is our goal to provide you a Total Guest Experience. We hope you will continue to support us and will return to Hotel Istana in future.

Warm regards

Aamir Khan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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