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Reviewed 15 August 2021

Excellent service, friendly staff and helpful from Shahril and Nazri, good food, good accomodation, big room, cold room, beautiful lobby, other quite comfort, good and good. Really recommended to others

Date of stay: August 2021
Trip type: Travelled solo
1  Thank soul_searcher87
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Noorazzudin Omar, General Manager at Hotel Istana Kuala Lumpur City Centre, responded to this reviewResponded 17 August 2021

Dear soul_searcher87

Thank you for your support and for posting your review on TripAdvisor.

Your FIVE star review made our day and Hotel Istana KLCC team appreciates it! We aim to exceed our guests’ expectations and I am glad you had experienced it!

It was indeed a pleasure to have been of service to you.

Thank you.



Best Regards
Noorazzudin Omar
General Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2021

I enjoy my 14 days quarantine at hotel istana.the room is quite big to stay.Clean, big,and comfy hotel to stay with nice view.food was good.friendly staff especially at reception en shahril and nazrain.

Date of stay: August 2021
Trip type: Travelled solo
1  Thank Shikin_4892
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Noorazzudin Omar, General Manager at Hotel Istana Kuala Lumpur City Centre, responded to this reviewResponded 17 August 2021

Dear Shikin_4892

Thank you for your support and for posting your review on TripAdvisor.

Your FIVE star review made our day and Hotel Istana KLCC team appreciates it! We aim to exceed our guests’ expectations and I am glad you had experienced it!

I am glad to hear that we were able to delight you in all aspects throughout your stay with us.

It was indeed a pleasure to have been of service to you.

Thank you.



Best Regards
Noorazzudin Omar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2021 via mobile

for the service especially Shahril and Nazrain that asisted me checking out process. Check out was goes smoothly. Look so spacious and overall goods. Food was nice thanks too room services that send my food 3 times per day. Thanks Hotel Istana. Make my stay very memorable and enjoyed.

Date of stay: August 2021
Trip type: Travelled solo
1  Thank Bela0903
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Noorazzudin Omar, General Manager at Hotel Istana Kuala Lumpur City Centre, responded to this reviewResponded 17 August 2021

Dear Bela0903

Thank you for your support and for posting your review on TripAdvisor.

Your FIVE star review made our day and Hotel Istana KLCC team appreciates it! We aim to exceed our guests’ expectations and I am glad you had experienced it!

I am glad to hear that we were able to delight you in all aspects throughout your stay with us.

It was indeed a pleasure to have been of service to you.

Thank you.



Best Regards
Noorazzudin Omar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2021

Check in :
. So smooth. It just took only about 10 minutes
. All luggage sanitized again in hotel lobby
. The staff very professional

Room :
. Spacious++, toiletries is more than enough, cold air conditioner, WiFi very fast+

Food :
. 3x per day. Some of the food are excellent but some are not (to be honest). Some of the food, I even can't describe what is that food but generally so so.
. Food serving time: Sometimes the food came warm but sometimes not

Others:
. Daily routine collected bins
. Day 7 : Change all the linens but change by your ownself as you are still considered as PUS (Person Under Surveillance)

Check out :
. Going so smooth. Only about 5 minutes. Give back the room key, cut pink bracelet and SETTLE.
. In lobby : The staff name SHAHRIL & HUSAINI, very nice, kind person who is very professional and cheerful also who willing to help me in terms of assisting me during check out

Overall, i give 5 STAR for HOTEL ISTANA

Thank you so much for giving me the pleasant stay

Date of stay: August 2021
Trip type: Travelled solo
2  Thank Puteri_Norliana
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Noorazzudin Omar, General Manager at Hotel Istana Kuala Lumpur City Centre, responded to this reviewResponded 17 August 2021

Dear Puteri_Norliana

Thank you for your support and for posting your review on TripAdvisor.

Your FIVE Star review made our day and Hotel Istana KLCC team appreciates it! We aim to exceed our guests’ expectations and I am glad you had experienced it!

It was indeed a pleasure to have been of service to you.

Thank you.



Best Regards
Noorazzudin Omar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2021

I love the service provided by the hotel from check-in to all the to check-out. Food was great. Free internet was provided to all hotel rooms. We get friendly service from the staff particularly En Shahril. Thanks to all.

Date of stay: August 2021
Trip type: Travelled with family
2  Thank MrSabri
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Noorazzudin Omar, General Manager at Hotel Istana Kuala Lumpur City Centre, responded to this reviewResponded 17 August 2021

Dear MrSabri

Thank you for your support and for posting a review on TripAdvisor.

Your FIVE Star review made our day and Hotel Istana KLCC team appreciates it! We aim to exceed our guests’ expectations and I am glad that you are happy with your stay at Hotel Istana.

Knowing how difficult for one to be confined to a hotel room for a continuous few days, we try our best to make the guest's stay pleasant and comfortable as much as possible.


Thank you.


Best Regards
Noorazzudin Omar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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