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“honeymoon suite has free internet!”

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Shangri-La Hotel Kuala Lumpur
Ranked #5 of 348 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed 2 May 2012

My husband and I had our wedding reception here on a sunday and the service was impeccable! We stayed in the honeymoon suite for 4 nights and it was absolutely delightful - needless to say, I never checked out the gym! :P

we can only say we had the best service and the organisers were very helpful and gave us an upgrade for the projector size due to the fact that we were staying there for the weekend. the food served was EXCEPTIONAL and they did not scrimp on the ingredients when we made a comment about not scrimping on the trimmings during the food tasting/rehearsal dinner.

we also had access to the 'members lounge' and it was good and nice. Definitely will stay there again and recommend it for any function!

  • Stayed: May 2011, travelled as a couple
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1  Thank realnaget
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,400 - 5,404 of 7,291 reviews

Reviewed 2 May 2012

After a relatively stressful drive through KL traffic, stepping into Shang's lobby was a welcome respite. Even tho' the lobby was busy, ppl moved about calmly, no screaming or yelling of any sort. Popped up to my room on the 16th floor which was at very end of the corridor yet assuredly close to the fire escape. Big bathroom with plenty of towels & nice-smelling stuff, big cabinet housing big tv & tea/coffee making facilities, fridge, etc. Lotsa doors & drawers for exploration. After removing the 5 or 6 decorative cushions (not that they weren't comfy) from the bed, the 4 elongated pillows were ready for heads to be set on. Big safe was a change as most places had tiny ones sufficient for purses, keys & passports only.
A large health centre on 2nd floor for those wanting to work out every part of their bod, with an electronic scale smart enough to print out a wellness score. Jacuzzi/hot pool, refreshment room (fruits, tea, coffee, milo) to wind down with a book. Outdoor pool (adult and kiddie) surrounded by cabanas which looked like 4-poster beds and tie-back curtains. Perfect to enjoy a meal, read or snooze. Shang's the place to visit and re-visit for me, esp. for those cabanas.

Room Tip: Ask for a room away from busy Jalan Sultan Ismail to avoid street noises. Else a high-enough floor.
See more room tips
  • Stayed: April 2012, travelled with friends
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Thank Gr00vyTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2012

A very standard 5 stars hotel in Asia. Nothing to fault but also nothing impressive. The walk to mono rail station is short but the pedestrian path in KL in not well paved so the walk is not enjoyable. Though it is also within walking distance to Bintang walk and twin tower, but it is so hot to walk. The hotel only provide executive taxi so prepare to pay double compared with normal taxi. The hotel does provides 2 added services but they do not tell hotel guest. One is the free flow of coffee in hotel lobby, but they hide the coffee corner behind lift lobby. The other is free shuttle bus to major shopping centers which we did not notice as the bus schedule is printed in a small card placed inside the information folder.

  • Stayed: April 2012, travelled as a couple
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1  Thank Nicinici
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2012

Shangri-la is a cut above most other hotels in town and represents the best value-for-money. Excellent facilities and comfortable rooms that provide the perfect retreat from the KL chaos. The hotel is so nice you may not want to go outside at all.

Stayed: April 2012, travelled as a couple
Thank LondonDan2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2012

We enjoyed our stay here some years ago. We stopped here twice on the same trip and the hotel staff were great. They stored our excess luggage as we took a regional trip for several days by light aircraft. On out return this was retrieved for us and we had a new room for the remainder of the trip.

The rooms were quite spacious and well furnished. The restaurants in the hotel were really good with a high standard of food and nice atmospheres.

Once again the breakfasts at the Shangri-la are amazing and the evening buffet in one of the restaurants was bordering on epic.

The pool on the roof of the annex is nice and provides a good view of the KL and Pertonas towers. The hotel has a nice garden and ornamental pool.

We had call to need the medical surgery during our visit and even this was very well run and provided swift a great service.

The value through Malaysia Airlines was staggering at the time, not sure of this is still available.

  • Stayed: July 2011, travelled as a couple
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1  Thank LondonUKTraveller101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
Price Range: RM485 - RM671 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Official Description (provided by the hotel):
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 
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Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur

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