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“A wonderful hotel”

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Shangri-La Hotel Kuala Lumpur
Ranked #5 of 347 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed 4 weeks ago

We stayed here for 4 nights at the beginning of our 2 week holiday and what a fabulous start to our holiday it was. We stayed in a Horizon Club Premier room on the 23rd floor. The views were great due to having high rise building opposite, but the room was spacious and very comfortable. Staying in a Horizon Club room gives you many added extras that soon offset the price of a standard room. For instance a delicious breakfast, afternoon tea and cake and canopies and drinks early evening are all included in the price. The hotel pool is a lovely added extra to relax by and cool down. I would definitely come back and stay here again.

Room Tip: Choose a Horizon Club room - you get a lot of added extra's.
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  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Krystyna F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for staying at Shangri-La Hotel, Kuala Lumpur and for giving us this excellent review on TripAdvisor. It is truly rewarding to know that you had a pleasant stay with us from the moment of check-in to check-out. I would like to thank you for giving your highest commendation on our guest room and the facilities and food options at the Horizon Lounge. My team and I look forward to welcoming you back for another exceptional stay during your next trip to KL. Thank you.

Best regards,
Manfred Weber
Area General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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44 - 48 of 7,218 reviews

Reviewed 4 weeks ago

Loved every minute at this hotel. Breakfast buffet was wonderful. If you can, stay at the club level which makes your stay that much better. Pool was nice. Stayed in 1603 which is THE BEST ROOM EVER!!! Easy to get a cab to the airport. Had a nice and relaxing stay.

Room Tip: 1603 is a great room
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  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank AnniePie120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for your patronage at Shangri-La Hotel, Kuala Lumpur and for rating our services as excellent. We are truly happy to know that you have enjoyed your stay with us and that the breakfast buffet, swimming pool and guest room lived up to your expectations. It was a pleasure being of service to you and we look forward to hosting you again soon. Thank you.

Best regards,
Manfred Weber
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

What a fabulous hotel, staff at the hotel could not do enough for you, very helpful and greeted you with hello every time they saw you.

Executive room was spacious with a bed big enough to fit 4. Bathroom lovely with excellent shower.

Breakfast could get busy, but catered for all nationalities with fresh food being constantly brought out,

Hotel is ideally situated to see the KL Tower and Petronas Twin Towers as both sites are within walking distance, also ideally placed for the Hop On Hop Off bus service.

If we were to return to KL, would not hesitate to book this hotel again.

Stayed: September 2017, travelled as a couple
Thank Jule0902
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for staying with Shangri-La Hotel, Kuala Lumpur and for rating our hotel as excellent. We are glad to know that you had an overall pleasant stay experience with us. Thank you for commending our guest room as well as the services and hospitality of our staff. We look forward to serving you as our guest once again in the near future. Thank you.

Best regards,
Manfred Weber
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

So constantly fretting over whether to book at the Grand Hyatt or Mandarin Oriental or The Shangri La we decided to go with the latter and chose a horizon executive room with breakfast included.

The check in process was quick and seamless and we were in our room very quickly.

The room was well portioned and the king size bed was a dream to sleep in. One of the most comfortable beds I've ever slept in.

The rooms amenities were lovely and the guides included on what the hotel recommended was a lovely touch. The fresh plate of fruits daily was a nice selection of local fruits which were very enjoyable. The views from the room were also nice but i believe the views were spoilt by all the high rise buildings surrounding the hotel.

As per the horizon room we got access to the lounge where you could have breakfast if you wanted. This also included afternoon tea between 3-5 and cocktails between 5-7.

The hotel is located very close to a lot of the major attractions and are all within walking distance especially the KL Tower, Jalan Alor, pavilion shopping centre and the Petronas Towers.

Transport links are great as well with the mono rail station a few minutes walk away.

The hotel lobby is also a lovely place to sit and idle away the time.

If you are coming to Kuala Lumpur I would definitely advise that you download either the über or grab taxi apps. They are significantly cheaper than the normal metered taxis.

Stayed: September 2017, travelled as a couple
Thank tomacat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for your preferring Shangri-La Hotel, Kuala Lumpur and for taking the time to give us this fantastic review. We are absolutely delighted to learn that you were satisfied with our facilities and services during your stay. Thank you for commending on the comfort and amenities in our guest room as well as the Horizon Lounge. Your compliments will certainly spur us on to do even better for our guests. We look forward to welcoming you back for another exceptional stay in the near future. Thank you.

Best regards,
Manfred Weber
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

I have travelled to KL many times and always on my return I love to stay at the Shangri La. For some strange reason, the staff always greet you as if they know you. The training for all of the staff members is incredible. Great food outlets and the breakfast in the Lemon Garden is a MUST. You can eat your way around the world, all freshly made and prepared. OK this isnt a cheap place, but sometimes you need to spoil yourself.

Room Tip: Go for garden view
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  • Stayed: November 2016, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Barry121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for your continuous patronage at Shangri-La Hotel, Kuala Lumpur and for taking the time to share this positive review of your stay experience. We are delighted to know that we have exceeded your expectations during your stay with us. Thank you for commending on the hospitality and attentiveness of our staff as well as the dining options, especially the breakfast at Lemon Garden. Your encouraging words of praise will certainly spur us to provide the best in services and hospitality for our valued guests. We look forward to hosting you for another exceptional stay in the near future.

Best regards,
Manfred Weber
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
Price Range: RM486 - RM756 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Official Description (provided by the hotel):
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 
Reservation Options:
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Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur

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