Had our dinner reception last year Nov. Decided to take Sheraton because of the services provided by Ellie the event manager. Well, I prefer good services over the price since I never managed to get wedding planner and wanted it to be our Special and Memorable Night. Price can be negotiable but not the service.
Before deciding Sheraton, Ellie would help me check and compare the packages with other hotels then she would fight for what we wanted. Ellie was very friendly and will always reply my question as soon as possible even though in midnight and weekend.
Had an incident during the night; a waiter accidentally spilled a glass red wine on my sister's dress. In this panic moment, Ellie quickly went to Quill City Mall (which is closing at 10pm!) and buy another dress for my sister with her own money. Problem
solved within a short time period. My sister didn't get upset after that. Well, I'm sure Sheraton will take note and improve further after this incident.
That is the service that we wanted in case of anything happens.
Can you imagine if this incident added with chaos in your wedding?
My wife would have gone crazy! Haha!
Thanks to Ellie, my wife and I had our best moment with Sheraton.
- Official Description (provided by the hotel):
- Nestled in the city center and just steps away from the city monorail and LRT lines, the hotel offers seamless access to Kuala Lumpur's main attractions making it just minutes away from the city's best shopping and dining venues. For your stay, explore our Sheraton Club Suite which offers panoramic vistas of the city skyline and extra in-stay benefits with great value. Dine in our award winning Celestial Court restaurant for an authentic Chinese dining experience or a romantic dinner at a free-standing trattoria styled after a rustic country home, Villa Danieli. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Kuala Lumpur
- Kuala Lumpur Sheraton
- Sheraton Imperial Kuala Lumpur