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“Shopping/Business trip ” 4 of 5 bubbles
Review of The Westin Kuala Lumpur

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The Westin Kuala Lumpur
Ranked #27 of 340 Hotels in Kuala Lumpur
Certificate of Excellence
Penang Island, Malaysia
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Shopping/Business trip ”
4 of 5 bubbles Reviewed 2 weeks ago via mobile

Comfortable. Non-fussed.Easy.

We used our song card to book. 4 nights 5 days. We added the lounge benefits, so breakfast although limited as compared to the main restaurant, it was a healthy spread. At 5.30 pm, we had tea snacks and selected decent beverage.

The location was great, we drove from Penang and the car remained parked and safe in the basement. We used the electric train, ubered or took the monorai to other parts of the city. Avoid peak hours tho, the office crowd can be a little aggressive.

Having the lounge benefits meant you can call meetings at the hotel itself. It's pretty central and comfortable for outside guests.

Staff are very friendly. And very efficient.

Rooms are comfortable and the beds are perfect. I love their toiletries.

Stayed March 2017, travelled on business
Helpful?
Thank LilyanaAziz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review, 2 weeks ago
Greetings LilyanaAziz

Thank you for staying with us and your time in reviewing our hotel - happy to hear you had a great stay but most importantly our services and facilities lived up to your expectations.

Please come back again whenever you plan to return to Kuala Lumpur

be well


Ko V
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2,294 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (439)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Spanish first
  • Thai first
  • Any
English first
Kuala Kedah, Malaysia
1 review
5 of 5 bubbles Reviewed 2 weeks ago

The Westin definitely is my only choice to stay every time i visit Kuala Lumpur with my hubby..We received a very warm welcome.Its like going home.Room was very spacious , clean and comfortable, especially the heavenly bed, our sleep was so comfortable and making us can rest very well. Staff were very friendly and helpful all the time.Special meantion to Mr.Ruben,he was helping me a lot for my hubby birthday arrangment and making a surprise for him. Thank you so much.we did enjoy our time with Westin.Would highly recommend this hotel.

Room Tip: great location and comfortable stay
See more room tips
  • Stayed March 2017, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Win8028
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review, 2 weeks ago
Greetings Win8028

Thank you so much for your support and the great feedbacks - delighted to hear we are your home-away-from-home but most importantly our team provided personal and instinctive services with special mention to Ruben. He is indeed a STAR and we are very lucky to have him in the team.

See you again soon

be well


Ko V
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Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

I stayed in the serviced suite and the view was great. From the window you can see Pavilion shopping centre and Bukit Bintang. Downside is it's a little noisy when the traffic builds up. Otherwise it's great to sit down and watch the crowds go by.

The room was very clean and Wifi was decently strong. My only little complaint was that they should leave a few kitchen towels on the island/near the kitchen sinks so that cleaning up can be a little easier.

Breakfast was great with a huge spread. I stayed for 4 nights and I looked forward to the breakfast spread each morning. I also tried the Italian restaurant in the hotel - pastas were great.

  • Stayed December 2016, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mssorange
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review, 2 weeks ago
Greetings Mssorange

Thank you for staying with us and your time in reviewing our hotel - delighted to hear you had a great stay.

Glad you enjoyed the breakfast adventure, which is our signature breakfast incorporating SuperFoods.

Once again, thank you for your observations and look forward to welcoming you back soon

be well


Ko V

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 weeks ago via mobile

It's been years we have not travelled to KL and the city landscape has indeed change!
This was our 1st family of 5 stay at the Westin KL which left us with refreshing and happy memories.
We received a warm welcome and attention to detail.
Special mention to:-
Manager Mr Arshad Mahamed for the advise, last minute rooms booking during our overseas call and emails AND such sweet surprise to receive balloons and birthday cake in the room for our son's birthday/graduation celebration.
(Thank you to Experience Specialist Yihui for the cake & birthday card).
Not forgetting Manager Ms Priyazri for the rescue during our check-in glitch. Always ready to offer assistance despite her busy counter duty.
The attentive Ambassador Mr Magarajan who looked after us throughout our stay.
The helpful and friendly Concierge and Breakfast team.
The rooms allocated and food prepared were well received and appreciated.
The Westin team portrayed exceptional service and great asset to the hotel.

Looking forward to the amenities upgrades within the hotel.
Quite disappointed thou' that we were unable to extend our stay as the hotel was already fully booked.....But definitely we will be back under SPG.... Very soon!

*Stay Well, Eat Well, Sleep Well, Be Well*


Stayed March 2017, travelled with family
Helpful?
1 Thank ikahazim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review, 2 weeks ago
Greetings ikahazim

Thank you so much for the wonderful feedbacks - you have given me great joy to share them with the team with special mention to Arshad, Priya, Yihui, Naga, The Living Room team and Concierge.

Extremely happy to know you had a great stay. Yes, please come back again whenever you return to Kuala Lumpur

be well


Ko V
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London
Level Contributor
68 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed 2 weeks ago

A nice enough hotel in a good location, however the customer service was lacking and rather impersonal. The overall absence is nice and well presented and the executive lounge modern and clean. But the bedrooms were bland and not particularly luxurious for what was potentially a good hotel. However, my main complaint was the staff were indifferent and not engaged. I have breakfast and snacks in the lounge a coupe of times and at no time did anyone try to make a positive connection with me a s a guest. I meet a colleague and business partner in the downstairs bar one evening and had to ask the bartender to turn the music down twice - even though we were the only people in the room? Overall this hotel had a lot to offer but did not live up to it's potential.

  • Stayed February 2017, travelled on business
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
10 Thank jdmLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review, 2 weeks ago
Greetings jdmLondon

Please accept our sincere apologies for the less than satisfactory experience. We view your observations seriously and have addressed with them with the departments concerned.

Thank you for your feedbacks and we hoped you would give us another opportunity to welcome you back.

be well


Ko V
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Kuala Lumpur

Property: The Westin Kuala Lumpur
Address: The Westin Kuala Lumpur Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
Price range (per night): RM456 - RM1,001
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
Official Description (provided by the hotel):
The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang. The strategic location of this five-star luxury hotel puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped Westin WORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best. ... more   less 
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin

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