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Dorsett Kuala Lumpur
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Reviews (1,607)
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All reviewsbukit bintanggolden triangleritz carltonpetronas towerswalking distancepavilion mallmajor shoppingnon smoking roomstayed for nightsbit dateddeluxe roomhotel is situatedfamily rooman upgradetimes squarepleasant staynasi lemak
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192 - 197 of 1,607 reviews
Reviewed 2 March 2017

strategic location as just walking distance to Pavilion Mall, Lot 10 and Berjaya time square. I will take this as a luxury staying room and the room is spacious enough with good facilities, like lotion, pyjamas, etcs. easy transport access like taxi, bus and subway( Monorail stations around) However, if you are driving, they do offer guest parking at the basement, but need good driving skill as the turning curve really narrow.
My room shower have leaking problem but as i check in really late. Feel so tire and just take a shower and sleep without complaining to front desk. i'm staying rooms with two single beds, beds and pillow comfy, but my room only along with 1 free breakfast ticket. Kind of weir two pax staying but only give me 1pax of free breakfast. Breakfast not much choice as review from my roommate. I decide to walk some distance to a Tong Kee Wanton mee to take a local noodle breakfast. cheap and delicious. Several local breakfast stalls around if you do not wish to pay extra for another pax's breakfast.

Room Tip: Not worth to add another breakfast ticket, just walk to the corner to eat some local noodle breakfast.
  • Stayed: February 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank MacyMayz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DKL-AreaGM, General Manager at Dorsett Kuala Lumpur, responded to this reviewResponded 6 March 2017

Dear Guest,

Thank you so much for taking the time to share your feedback and observations, which are useful for our continuous improvement. We are most concerned to hear that your recent stay with us fell short of your expectation. We hope to have another opportunity to welcome you back in the time to come to make your return visit a more enjoyable one.

Thank you & warm regards,
Christina Toh
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2017

I visited KL in October 2016 and stayed for 3 nights in this hotel which was a disappointment because: the hotel was under construction and the pool was closed! other than this issue and a little cockroach in my room everything else was acceptable for an average 4 star hotel. The room decoration was nice and the view from it was amazing. also as far as I experienced the location was good overally.

  • Stayed: October 2016, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Ramtin86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DKL-AreaGM, General Manager at Dorsett Kuala Lumpur, responded to this reviewResponded 6 March 2017

Dear Guest,

Thank you so much for the feedback on your stay with us back in October last year. You'll be glad to know that all these issues has already been resolved last year and our brand new public area and facilities are all operational perfectly for all our guests to enjoy. On positive note, we are glad to know that you've enjoyed our room's view and also our hotel location.

We hope to welcome you back soon for an even better stay experience!

Thanks & regards,
Christina Toh
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2017

This place looks exactly like the promotion pictures. The downstairs lobby is not as inviting as it could be but behind reception it is cosy and cool.

The room was huge. The pool and area lovely - watch the slippery surface.
The buffet had a huge selection, fresh and friendly.

  • Stayed: January 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank emmash0p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DKL-AreaGM, General Manager at Dorsett Kuala Lumpur, responded to this reviewResponded 27 February 2017

Dear Guest,

Thank you so much for taking the time to share your feedback and observations, which are useful for our continuous improvement. On a positive note, we are glad to hear your commendation of our newly renovated room and the positive mention of our newly renovated room and our facilities.

We hope to have another opportunity to welcome you back in the time to come for another remarkable Dorsett experience.

Thank you & warm regards,
Christina Toh
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2017 via mobile

This is my 2nd stay at Dorsett in KL. I must say the whole hotel look so good now after renovation. Overall experience was good and a receptionist by the name Cindy is very courteous, helpful & shows initiative. Pretty much eveything needed is within walking distance. Some construction works next door but it didnt bother us at all. Will definitely come back again.

Stayed: February 2017, travelled as a couple
Thank Nicholas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DKL-AreaGM, General Manager at Dorsett Kuala Lumpur, responded to this reviewResponded 27 February 2017

Dear Guest,

Thank you so much for staying with us again. It's rewarding to hear of our colleagues’ warm hospitality and impeccable service you had encountered during your stay with us. I am greatly appreciative of your lavish praise on Cindy, our Receptionist, which I look forward to share with her and all our colleagues as it will certainly motivate them to the highest level.

I hope your the remarkable experience on this occasion will bring you back here for another exceptional stay.

Thank you & warm regards,
Christina Toh
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2017

We stayed here for a couple of nights and everything was right on the money. Smooth check in, well spaced out rooms, good food and very very prompt service. The location is great. We could see the twin towers from our window and the proximity to the city center was an added plus. Enjoyed our stay here.

  • Stayed: January 2017, travelled with family
    • Value
    • Location
    • Service
Thank Sundar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DKL-AreaGM, General Manager at Dorsett Kuala Lumpur, responded to this reviewResponded 23 February 2017

Dear Guest,

Thank you for your wonderful review of our hotel. It was a pleasure being of service to you and we look forward to welcoming you back to the hotel again.

Thank you & warm regards,
Christina Toh
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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