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“Dorsett Regency KL”

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Dorsett Kuala Lumpur
Ranked #44 of 347 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed 13 March 2017 via mobile

My wife and myself spent 7 nights here (room 1411)
Really friendly staff and good location , room was very clean and housekeeping visited daily
Breakfast had a good selection but was a bit hit and miss and got very crowded at times
There was no bath only a shower
Booking in and out was very quick
Used room service one evening which was great
Aircon was great - cold and no noise.
There is building work going on in a block next door (new high rise) which will cut out views but at the time of writing it is at foundation level.
One tower of the twin towers was just visible from this room.
For location to the Pavilion and other malls and the friendly staff I would recommend this hotel.

Stayed: March 2017, travelled as a couple
1  Thank buzz7406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DKL-AreaGM, General Manager at Dorsett Kuala Lumpur, responded to this reviewResponded 21 March 2017

Dear Guest,

Thank you so much for taking the time to share your feedback and observations, which are useful for our continuous improvement. We are most concerned to hear that your recent stay with us fell short of your expectation. On a positive note, we are glad to hear your good comments on our friendly staff service and newly renovated room and thank you for recommending us.

We hope to have another opportunity to welcome you back in the time to come to make your return visit a more enjoyable one.

Thank you & warm regards,
Christina Toh
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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95 - 99 of 1,495 reviews

Reviewed 12 March 2017 via mobile

Stayed for 3 days and 2 nights with my small family. Room booked for a Deluxe Premier and the room was giving just like in the photo at the website. The room was very comfortable for my kid as he love the space inside it.

The only disappointment was during check in as I was on the queue and was cut in the queue by your sales staff as they needed the show room. It is not professional by not allow the guest to be assisted first. Also upon check in the staff was not friendly and was not told of the benefits inside the room as free local calls. Only was told upon check out. I need to mention that your lobby had a few mosquitoes and I did feedback to the staff but no reaction given.

We ordered food from the room service however no menu was inside the compendium and we need to call to asked for the menu to be delivered. Room was clean according and the only disappointment that the amenities was not replenish like the facial tissue and toilet rolls.

Overall it's a bit disappointing and it was a pleasant stay and hope when I come back the next round it will be better.

Stayed: March 2017, travelled with family
Thank FifieFifey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DKL-AreaGM, General Manager at Dorsett Kuala Lumpur, responded to this reviewResponded 13 March 2017

Dear Guest,

Thank you so much for taking the time to share your feedback and observations, which are useful for our continuous improvement. We are most concerned to hear that your recent stay with us fell short of your expectation. We hope to have another opportunity to welcome you back in the time to come to make your return visit a more enjoyable one.

Thank you & warm regards,
Christina Toh
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2017

searching for some cheap hotels, Dorsett came up highlighted as a special here on our very own TA website
as my holiday was split into two here in KL, i decided to risk it and booked a two night stay as the beginning of my trip
as the offer was VERY cheap i decided to treat myself to a nicer room, the deluxe premier.
upon opening the door i was thinking, its small, then stepping in the room was like a en suite room!! it was very big, i thought i was in a hotel room in vegas!!!
room very clean, nicely design, love the wall paper, fast kettle. comfy beds, great sofa and sofa chair
we only stayed two nights, on the first night the shower head was leaking, however the overhead shower made up for it
i left a note, in the shower saying shower head broken. when we came back approx 3pm in the afternoon, the shower head was fixed!!
i was very impressed!!!
lobby is very very basic... in fact compared to the rooms, the lobby wasn't exactly how i thought the rooms would be

very very close to pavillion

would definately stay here again and recommend!!!
great staff as well

oh, one feedback, wifi was very slow in my opinion

Room Tip: book deluxe premier if you can afford it
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  • Stayed: March 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank babyangel2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DKL-AreaGM, General Manager at Dorsett Kuala Lumpur, responded to this reviewResponded 12 March 2017

Dear Guest,

Thank you for your wonderful review of our hotel. It was a pleasure being of service to you and we look forward to welcoming you back to the hotel again.

Thank you & warm regards,
Christina Toh
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2017 via mobile

Really like the location of this hotel
Near to convenient shop and close to the shopping mall

The staff there are friendly
Room is spacious with very good view

There's a lot of restaurant around the hotel

Breakfast is good

Really enjoy my stay in this hotel

Stayed: March 2017, travelled on business
1  Thank alvynlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DKL-AreaGM, General Manager at Dorsett Kuala Lumpur, responded to this reviewResponded 9 March 2017

Dear Guest,

Thank you for your wonderful review of our hotel and glad to know that you had an enjoyable stay with us. It was a pleasure being of service to you and we look forward to welcoming you back to the hotel again.

Thank you & warm regards,
Christina Toh
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2017

strategic location as just walking distance to Pavilion Mall, Lot 10 and Berjaya time square. I will take this as a luxury staying room and the room is spacious enough with good facilities, like lotion, pyjamas, etcs. easy transport access like taxi, bus and subway( Monorail stations around) However, if you are driving, they do offer guest parking at the basement, but need good driving skill as the turning curve really narrow.
My room shower have leaking problem but as i check in really late. Feel so tire and just take a shower and sleep without complaining to front desk. i'm staying rooms with two single beds, beds and pillow comfy, but my room only along with 1 free breakfast ticket. Kind of weir two pax staying but only give me 1pax of free breakfast. Breakfast not much choice as review from my roommate. I decide to walk some distance to a Tong Kee Wanton mee to take a local noodle breakfast. cheap and delicious. Several local breakfast stalls around if you do not wish to pay extra for another pax's breakfast.

Room Tip: Not worth to add another breakfast ticket, just walk to the corner to eat some local noodle breakfas...
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  • Stayed: February 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank MacyMayz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DKL-AreaGM, General Manager at Dorsett Kuala Lumpur, responded to this reviewResponded 6 March 2017

Dear Guest,

Thank you so much for taking the time to share your feedback and observations, which are useful for our continuous improvement. We are most concerned to hear that your recent stay with us fell short of your expectation. We hope to have another opportunity to welcome you back in the time to come to make your return visit a more enjoyable one.

Thank you & warm regards,
Christina Toh
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dorsett Kuala Lumpur

Address: 172 Jalan Imbi | Pudu, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#41 Luxury Hotel in Kuala Lumpur
Price Range: RM245 - RM511 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dorsett Kuala Lumpur 4*
Number of rooms: 322
Official Description (provided by the hotel):
Dorsett Kuala Lumpur is located in the heart of Kuala Lumpur's Golden Triangle, a stone's throw away from Malaysia's finest shopping malls, eateries, tourist and entertainment spots. A short 5 minutes' walk will take you to the doorstep of Pavilion, Starhill Gallery, Fahrenheit 88, Lot 10, Sungei Wang, Berjaya Times Square and Low Yat Plaza. The KL Convention Centre and Petronas Twin Towers are also within walking distance from the hotel through an air-conditioned link bridge. ... more   less 
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Also Known As:
Dorsett Regency Kuala Lumpur Hotel Kuala Lumpur
Regency Kuala Lumpur
Kuala Lumpur Regency

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