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“Services normal but this restaurant hotel service very bad all the waitress are useless”
Review of Federal Hotel

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Federal Hotel
Ranked #82 of 346 Hotels in Kuala Lumpur
1 review
“Services normal but this restaurant hotel service very bad all the waitress are useless”
Reviewed 6 August 2011

One day my brother in law book wedding at this hotel .when the wedding star at the bauquet room all the friends attend in this wedding waiting in the hall.so I try to find waitress to prepare some snack and drinks but All the waitress disappear... So ask the supervisor..I want to complain the reason they give me is ther all have meeting.that kind of service too bad.

  • Stayed December 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gracemonica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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770 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (172)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Sarawak
Level 4 Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 5 August 2011

The worst hotel i even stay. Worst than those budget hotel. The friendliness of the reception staff is unacceptable. The worst thing that i encounter is the reception give me a room that already been occupied; I got the key from the reception at 5pm as i try to check in at 2pm but they ask me to wait until 5pm. When i got my key, i'm so shock to find that the room key that they given to me is the one is already been occupied. Luckily there is nobody inside the room. There are 3 luggage bags inside there. OMG! Can't imagine if someone else enter my room just like that! When i go back to the reception to tell them what had happened, they said i make a mistake as the room is unoccupied. After argument they give me another new room. When i enter the 'new' room there are no toilet paper roll inside the toilet. The basic room service also they can't provided properly before i checked in. All in all, the hotel didn't meet my expectation although it is a 4 star hotel. The only thing i satisfy is the breakfast they provided. Apart from that, i'm really disappointed and really feel insecure with the hotel security.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank CEng2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kuala Lumpur hotels

Melbourne
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 28 July 2011

This hotel is in a great location, but in need of a renovation to keep up to the standard of other hotels in the area. There are a lot of rooms in the hotel which means reception is very busy and people are coming and going all the time. You need to pay for the wifi. This is free in other hotels in Bukit Bintang.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank phiphigirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level 5 Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 21 July 2011

Yuck! what a disgusting hotel, it stunk the hole time, we had cockroaches in our bathroom and a very outdated old room, when we were told is was newly renovated! yer right! The school groups there made it worse, they were very noisy and even after complaints to staff they failed to do anything. The verandah "restaurant" where we had breakfast was also crap! twice, they cleared our tables and sat someone else there whilst we were up getting food at the buffet, and then we were made to sit at someone elses table that was still dirty, and was told cutlery is over there, and had to get it ourselves, absolutely terrible stay, should be ashamed of yourselves!

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Nick255103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 July 2011

Extremely Convenient, walking distance to all the local attractions and shopping malls. Great decor, good food and service in restaurant, and housekeeping and room service to Business Center, all positive feedback from me. Hotel at the center of everything - golden triangle. Price is fab in comparison. Good size bedroom overlooking the swimming pool though swimming pool is a tad old and need some refurbishment. A business hotel, as well as a good family hotel. I have stayed there over 5x and will go back again. The massage service is fab. Defo go back again

  • Stayed February 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Sofiajclow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Federal Hotel

Property: Federal Hotel
Address: Federal Hotel Kuala Lumpur 35 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #82 of 346 Hotels in Kuala Lumpur
Price range (per night): RM116 - RM485
Hotel Class:3.5 star — Federal Hotel 3.5*
Number of rooms: 450
Official Description (provided by the hotel):
Located right smack on Bukit Bintang, surrounded by shopping malls and restaurants (Chinese, Western, Japanese, Korean, Indian and Middle Eastern). The famous Alor Street (Jalan Alor Hawker Street - local foods) is opposite the hotel; and two monorail station are mere 5 minutes walk. The largest IT lifestyle in malaysia, LOW YAT PLAZA is besie hotel's rear entrance. For those who enjoy nightlife; there are pubs, clubs beside the hotel. ... more   less 
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Also Known As:
Federal Hotel Kuala Lumpur
Federal Kuala Lumpur

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