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137 - 142 of 1,047 reviews
Reviewed 26 October 2019

Terbaik...bilik selesa dan bersih.. Toilet pun bersih.. Service 1St class...staff sgt helpful...hotel tempat strategik... Makanan best..Definitely will come again..very recommended..keep it up.. Till we meet again..

Date of stay: October 2019
Trip type: Travelled with family
3  Thank Liyana88PJE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this reviewResponded 29 October 2019

Greetings from Hotel Royal Kuala Lumpur!

Thank you for choosing Hotel Royal Kuala Lumpur as your preferred accommodation during your recent trip to the Kuala Lumpur.

We write to let you know that we greatly appreciate your positive comments on the hotel's location.

In addition to our gratitude, your comments will be an encouraging factor that will drive us further to continue working towards a higher and impeccable standard.

Finally, should you be making future plans to visit Kuala Lumpur again, we will be delighted to be of service to you once again.

Warm Regards,

Sazrul Fadzil,
General Manager
Hotel Royal Kuala Lumpur

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2019 via mobile

Staff rude, room dirty, linen dirty, breakfast laughable and management just didn’t care. Gave it a 1 for location that’s all it’s worth in my opinion, worst hotel I have ever stayed in and it wasn’t cheap either.

Date of stay: October 2019
Trip type: Travelled with family
3  Thank Bill666999
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this reviewResponded 7 October 2019

Dear Sir/Madam,

Warm greeting from Hotel Royal Kuala Lumpur & thank you for choosing us during your last visit to Kuala Lumpur.

We received your feedback for your stay and understand your frustration. We truly apology for all inconveniences caused.

We would really appreciate if you could provide us some details such as arrival and departure date and your room number during your visit. We would like to improve and would not want any other guest feeling the same frustration as yours.

We regret the shortcomings you experienced during your recent stay with us.

We have taken your comments seriously and rest assured , we have conducted an investigation into the matter and have already taken measures to ensure that your experience will not be repeated.

Warm Regards,

Sazrul Fadzil
General Manager
Hotel Royal Kuala Lumpur

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2019

Location was great, easy to find lunch & dinner places. Right next to Lot10, very convenient.
Room had a nice view of Bt Bintan.
Staff was average, nothing life changing. But not the best on checkout.
That's pretty much I have to say. Anything else i'll be lying to myself and all of you.

Now comes the good bits...
The room, the bathroom and general hotel space could enjoy a very needed refresher. The whole establishment felt like it was stuck in the 80s. It also didn't help when the quilt (which unfortunately got exposed) had a lot of huge yellow spots. when I say a lot, its a good larger than palm size yellow spots at least 20 across the entire quilt.
The breakfast spread was average. Fellow hotel guests were pretty meh too. I'll be blunt and honest, both guests and serving staff + chefs didn't share very high hygiene standards, if you're a guest exposed to international standards you'd get what I mean when on the floor. Expected more from a Park Royal chain. Or maybe I'm just not this particular Park Royal's kind of guest. Shall take myself & my business elsewhere.

Date of stay: September 2019
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
2  Thank thedancinglemur
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this reviewResponded 7 October 2019

Dear thedancinglemur,

Warm greeting from Hotel Royal Kuala Lumpur & thank you for choosing us during your last visit to Kuala Lumpur.

We received your feedback for your stay and understand your frustration. We truly apology for all inconveniences caused.

We would really appreciate if you could provide us some details such as arrival and departure date and your room number during your visit. We would like to improve and would not want any other guest feeling the same frustration as yours.

We also noted on the hygiene of the chef and we already share this feedback with the team.

Last but not not least, Hotel Royal Kuala Lumpur is not part of Park Royal chain.

Warm Regards,

Sazrul Fadzil,
General Manager
Hotel Royal Kuala Lumpur

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2019

i been there for my cocktail dinner, brilliant menu by the chef, good selections with great varieties. local noodle soup, rojak mamak, selection of pastries with nice chinese dishes also good. The ambient for the dinner was great too, spaces and happening. congratulation to chef sabri and team.. walla.

Room tip: higher level
Date of stay: September 2019
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
3  Thank RENERONO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this reviewResponded 3 October 2019

Dear RENORENO,

Greetings from Hotel Royal Kuala Lumpur!

Thank you for choosing Hotel Royal Kuala Lumpur as your preferred accommodation during your recent trip to the Kuala Lumpur.

We write to let you know that we greatly appreciate your positive comments on the hotel's location.

In addition to our gratitude, your comments will be an encouraging factor that will drive us further to continue working towards a higher and impeccable standard.

Finally, should you be making future plans to visit Kuala Lumpur again, we will be delighted to be of service to you once again.

Warm Regards,

Sazrul Fadzil,
General Manager
Hotel Royal Kuala Lumpur

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2019 via mobile

立地的は屋台やショッピングモールなど様々な場所に行きやすく、クアラルンプールの楽しさを目一杯感じるにはここらへんの宿がベストだと思います。
このホテルロイヤルクアラルンプール以外でも安い値段で同じくらいの所は多いと思います。

I enjoyed Kuala Lumpur at this hotel. goood access to main restaurants, shopping malls, and sight seeing area.

Date of stay: May 2019
Trip type: Travelled solo
3  Thank Alf_Kain
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this reviewResponded 26 September 2019

Dear Alf_Kain,

Greetings from Hotel Royal Kuala Lumpur!

Thank you for choosing Hotel Royal Kuala Lumpur as your preferred accommodation during your recent trip to the Kuala Lumpur.

We write to let you know that we greatly appreciate your positive comments on the hotel's location.

In addition to our gratitude, your comments will be an encouraging factor that will drive us further to continue working towards a higher and impeccable standard.

Finally, should you be making future plans to visit Kuala Lumpur again, we will be delighted to be of service to you once again.

Warm Regards,

Sazrul Fadzil,
General Manager
Hotel Royal Kuala Lumpur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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