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“Design hotel, nice stay” 4 of 5 bubbles
Review of Hotel Maya Kuala Lumpur

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Hotel Maya Kuala Lumpur
Ranked #53 of 340 Hotels in Kuala Lumpur
Helsinki, Finland
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Design hotel, nice stay”
4 of 5 bubbles Reviewed 5 March 2012

The hotel is a design hotel. Nice, bright, modern decorated rooms. Glass wall between living room and bathroom. High standard bed linen. Nice views at least if you manage to get a Petronas Tower view. About 5-10 minutes walk to Petronas twin towers, metro and skytrain stations (walking in KL isn't very easy, because there are only narrow pavements in town and very busy traffic with only few rules). Excellent breakfast. Also very good meals in restaurants, but very expensive. The hotel is between a busy motorway and street; if you have difficulties to sleep: take earplugs with you.

For the first trip to KL it was nice to see the Petronas twin towers from you window. Thanks again for the staff to arrange the view and room according to my wishes. But there is no nightlife around the hotel. If you would like to stay near bars, restaurants and have real fun, Bukit Bintang area is the place. Would I stay again in Maya? Definitely yes, if I look just for a nice hotel. If I also look for nightlife: perhaps yes, because it is only two skytrain stations to Bukit Bintang.

  • Stayed February 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Fintraveller57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (260)
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English first
Level Contributor
32 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 5 March 2012

We stay here again for this year Valentines. Honestly, this property really have the potential to become one of the top hotels in KL, even to be known worldwide for its architecture and design, but sadly the customer service which I've experience for the second time ruins it all.

As my last review, no one reach to my call when I wanted to ask for a DVD and a cocktail for the evening, this time round the person in reception area couldn't attend to me when I ask him to bring me a cocktail to my room and he kinda push things over to the bar and ask me to order from there. In which most 5 stars hotel will attend to you no matter what for a proper customer service.

Funny thing also, there's a membership for this hotel and mine is declined with no reasons. It's really upsetting as no hotels which I've applied for membership had declined my request for membership.

Again, there is potential for this hotel, but no one will come back again with a poor customer service.

  • Stayed February 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Cal_TheHotelLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
everywhere
Level Contributor
88 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 4 March 2012

We got the room for an online mystery deal, and was pleasantly delighted when we found out it was Hotel Maya. For the price we paid and the quality received, it was an extremely good deal !
The location is very good - opposite to Zouk, 5 mins walk across the road to the Petronas Twin Towers and the KL Rapid station.
We were given a room at the corner on the top floor, and a special mention would be the recline chair-bed in the room which my partner loves, with views out to the Towers. Also, we were won over by the Nespresso machine in the room. The bathroom is definitely not suitable for friends and/or family traveling together.
On the 13th Level, the Sky Lounge does provide unforgettable views over to the Petronas Twin Towers at night, but another lesser mentioned view is towards the KL Tower. The pool is a tad small, but the hydrotherapy and jacuzzi jets do relaxes the tired soul. The steam bath, however, disappoints.
We arrived around 11pm and was promptly check-in, in less than 5 mins. We also asked for extension of check-out and the Manager on-duty agreed immediately. Fuss-free and friendly.
However, if you are planning on visiting the other parts of KL and on the hunt for local cuisine, there might be better options.

Room Tip: Ask for a room facing the Twin Tower, especially on the higher floors.
See more room tips
  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank wtgn_ling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Somerset, England
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 26 February 2012

We stayed here for 4 nights this month. The hotel is a large modern place close to KLCC and the Petronas Towers. Service was excellent, as were breakfasts and the room the best equipped we have seen, and in excellent condition.

The location was good for us, being near KLCC and places to eat but not that close to other attractions in KL. The heat, traffic, road systems and poor signposting makes getting around harder than most cities, in our opinion so you are reliant on taxis or public transport. Hotel is about 0.3km from nearest monorail station so not far but the heat and traffic and lousy pavements are off-putting. You need to decide where you want to be close to.

Room Tip: High up to minimise traffic and noise from club opposite. Facing the towers is pretty special.
See more room tips
  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Merriott-Travellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melaka, Malaysia
Level Contributor
29 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 24 February 2012

I went to the Maya in May last year, and had been there before - the rooms are fantastic, very nice bed, very nice bathroom, very nice espresso machine. The location is great, just in front of Zouk, and walking distance to KLCC. The pool area is very nice, even though the pool is not very large (don't expect to be making laps there).

Overall, this has to be my favorite hotel in the central KL area.

  • Stayed May 2011, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank chrisskou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Maya Kuala Lumpur

Property: Hotel Maya Kuala Lumpur
Address: Hotel Maya 138 Jalan Ampang, Kuala Lumpur 50450, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #53 of 340 Hotels in Kuala Lumpur
Price range (per night): RM345 - RM465
Hotel Class:5 star — Hotel Maya Kuala Lumpur 5*
Number of rooms: 207
Official Description (provided by the hotel):
Hotel Maya Kuala Lumpur is a boutique urban resort hotel, located just an 8 minute walk away from Kuala Lumpur City Centre. This designer hotel has 206 well appointed rooms - 100 studios and 106 suites. Check-in can be as early as 7a.m with prior arrangement, and all rooms enjoy butler services. Highlights of the hotel include the Sky Lounge which offers a stunning view of the city skyline, and our hydrotherapy pool at Anggun Spa. ... more   less 
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