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Hotel Maya Kuala Lumpur
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Reviews (1,632)
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Reviewed 5 March 2012

We stay here again for this year Valentines. Honestly, this property really have the potential to become one of the top hotels in KL, even to be known worldwide for its architecture and design, but sadly the customer service which I've experience for the second time ruins it all.

As my last review, no one reach to my call when I wanted to ask for a DVD and a cocktail for the evening, this time round the person in reception area couldn't attend to me when I ask him to bring me a cocktail to my room and he kinda push things over to the bar and ask me to order from there. In which most 5 stars hotel will attend to you no matter what for a proper customer service.

Funny thing also, there's a membership for this hotel and mine is declined with no reasons. It's really upsetting as no hotels which I've applied for membership had declined my request for membership.

Again, there is potential for this hotel, but no one will come back again with a poor customer service.

  • Stayed: February 2012
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2  Thank Cal_TheHotelLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2012

We got the room for an online mystery deal, and was pleasantly delighted when we found out it was Hotel Maya. For the price we paid and the quality received, it was an extremely good deal !
The location is very good - opposite to Zouk, 5 mins walk across the road to the Petronas Twin Towers and the KL Rapid station.
We were given a room at the corner on the top floor, and a special mention would be the recline chair-bed in the room which my partner loves, with views out to the Towers. Also, we were won over by the Nespresso machine in the room. The bathroom is definitely not suitable for friends and/or family traveling together.
On the 13th Level, the Sky Lounge does provide unforgettable views over to the Petronas Twin Towers at night, but another lesser mentioned view is towards the KL Tower. The pool is a tad small, but the hydrotherapy and jacuzzi jets do relaxes the tired soul. The steam bath, however, disappoints.
We arrived around 11pm and was promptly check-in, in less than 5 mins. We also asked for extension of check-out and the Manager on-duty agreed immediately. Fuss-free and friendly.
However, if you are planning on visiting the other parts of KL and on the hunt for local cuisine, there might be better options.

Room Tip: Ask for a room facing the Twin Tower, especially on the higher floors.
  • Stayed: March 2012, travelled as a couple
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Thank wtgn_ling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2012

We stayed here for 4 nights this month. The hotel is a large modern place close to KLCC and the Petronas Towers. Service was excellent, as were breakfasts and the room the best equipped we have seen, and in excellent condition.

The location was good for us, being near KLCC and places to eat but not that close to other attractions in KL. The heat, traffic, road systems and poor signposting makes getting around harder than most cities, in our opinion so you are reliant on taxis or public transport. Hotel is about 0.3km from nearest monorail station so not far but the heat and traffic and lousy pavements are off-putting. You need to decide where you want to be close to.

Room Tip: High up to minimise traffic and noise from club opposite. Facing the towers is pretty special.
  • Stayed: February 2012, travelled as a couple
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1  Thank Merriott-Travellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2012

I went to the Maya in May last year, and had been there before - the rooms are fantastic, very nice bed, very nice bathroom, very nice espresso machine. The location is great, just in front of Zouk, and walking distance to KLCC. The pool area is very nice, even though the pool is not very large (don't expect to be making laps there).

Overall, this has to be my favorite hotel in the central KL area.

  • Stayed: May 2011, travelled solo
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1  Thank chrisskou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2012

we arrived at the Maya on Wednesday 22nd Feburary 2012, we were greated on arrival at the reception area by a very friendly porter and taken straight to Allen to be checked in, what an amazing and helpfull gentleman, A+ for service. We were upgraded from a studio room to a Deluxe suite at no extra cost, Thank you.
On arrival to our room we were amazed and very excited by the size of our room 67 sq's, so just huge. The room is very well layed out with floor to ceiling windows, the bed is so comfotable, and the bathroom area is magnificent.
Allen even called our room to check that we were happy, again great friendly service.
i would reccomend this hotel to anyone wanting to stay in Kuala Lumpur.
PS: the view of the Petronus Towers from the sky lounge is just amazing.
Thank you to Allen and all the staff.

Room Tip: we stayed in room 710, it has a great view over the city. and of KL tower.
  • Stayed: February 2012, travelled as a couple
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2  Thank Rod W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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