We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Terrible staff attitude. ”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Pacific Regency Hotel Suites
Ranked #77 of 347 Hotels in Kuala Lumpur
Reviewed 4 August 2017 via mobile

The first thing was the terrible staff attitude one guy in particular at reception was acting way too smart. Secondly huge problem since the hotel elevator has key card access even though we were just 2 people if one has to go down the other one in room has to stay without electricity as it need key card too. Lastly don't mistake it to be a good location this hotel is very badly located u will have to take cab from anywhere. I would rather suggest a hotel in Bukit Bintang at least to one's I know will not recommend this hotel.

Stayed: August 2017, travelled as a couple
1  Thank Dheeraj R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRHSKL, The Management of Pacific Regency Hotel Suites at Pacific Regency Hotel Suites, responded to this reviewResponded 16 August 2017

Dear Dheeraj,

We regret to hear about your experience at the Pacific Regency Hotel Suites recently. We have equitably investigated your claim however have discovered interesting facts. Please do contact us at marcom@pacific-regency.com for further details.

Hospitably yours,
The Management of Pacific Regency Hotel Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (2,023)
Traveller rating
Traveller type
Time of year
Language
  • More languages

41 - 45 of 2,023 reviews

Reviewed 4 August 2017 via mobile

We went for a weekend stay at the hotel to escape the hustle of Singapore and to reconnect with friends from Malaysia. Also to eat and eat!

We were here last year and left with fond memories.

The hotel is going through some staggered renovations and we were given an upgrade to the Executive Suite 3208.

This was one of the newly refurbished suites in the older block and hey we are so impressed with the entire finished product.

Comfortable, cool and very hip.

Staffs at the reception were nice and helpful. Much better than what you find in any other major city worldwide. For the price we paid (RM288.00 via booking.com) , we were determined to be good customers and not take durther advantage of the hotel.

Room service was decent and breakfast is totally local with an egg counter and great pastries. Again more than sufficent for our needs

We will certainly be back again at the end of the year which would probably see the entire hotel fully refurbished.

Try their Cristallo restaurant- you'd be in for a pleasant surprise.

Stayed: June 2017, travelled as a couple
Thank MAX L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRHSKL, The Management of Pacific Regency Hotel Suites at Pacific Regency Hotel Suites, responded to this reviewResponded 16 August 2017

Dear Max,
Thank you for the pleasant comments of our hotel. We are glad you had a good stay with us and we look forward to welcoming you back to Pacific Regency Hotel Suites! We will definitely share your good words with the team and till then, we wish you a pleasant day ahead!

Hospitably yours,
The Management of Pacific Regency Hotel Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2017

Stayed in room 2609 for a quick trip. Room was very big, with a living hall,kitchen & a bedroom. Staff were moderately friendly, had one of the fastest check-in by Ms. Qistina (If not mistaken). The one thing that makes this place nice is the Luna Bar at the rooftop with swimming pools & songs to chill with.

The only problem I find about this hotel is the doors and the walls of the building. I know its an old hotel but renovation is needed. The Doors and Walls made the hotel looks like some ancient hotel.

Room Tip: High Floor with City View
See more room tips
  • Stayed: July 2017, travelled with friends
    • Value
    • Location
    • Service
Thank Zachary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRHSKL, The Management of Pacific Regency Hotel Suites at Pacific Regency Hotel Suites, responded to this reviewResponded 2 August 2017

Dear Zachary,

Do check out our new Premier floor during your next stay with us! The Premier floor has a total of 131 new rooms in addition to our current suites with an abundance of space and interiors that are tastefully designed. Please do look forward to a brighter and enhanced stay experience with the Pacific Regency Hotel Suites.

Hospitably yours,
The Management of Pacific Regency Hotel Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2017 via mobile

We stayed here for 3 nights in July. Found the staff to be5very friendly and smiling. Very helpful. Rooms were big but bit dated. Huge bed and comfortable. Located 10 min walk from Petronas Towers so money exchange is there. Pool on top floor is pretty impressive with its view. Getting some renos done when we were there but not an issue. Be nice to be able to get a drink up there during the day. Seemed only mid afternoon onwards. Not sure if thats usual. Iteresting having to change lifts to get get the pool but once we worked that our it was all good. Rates were pretty comparable to other hotels.
Thanks to the friendly staff who made the stay pleasant. Not real fussed on the geo cafe downstairs. Food was pretty average.

Stayed: July 2017, travelled as a couple
Thank Mark G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRHSKL, The Management of Pacific Regency Hotel Suites at Pacific Regency Hotel Suites, responded to this reviewResponded 2 August 2017

Dear Mark G,

Thank you for the pleasant comments of our hotel. We are glad you had a good stay with us and we look forward to welcoming you back to Pacific Regency Hotel Suites! We will definitely share your good words with the team and till then, we wish you a pleasant day ahead!

Hospitably yours,
The Management of Pacific Regency Hotel Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2017 via mobile

I've visited kl recently and read reviews from this website so i thought why not check this hotel out. Overall the hotel is great, good view nice food efficient service. The rooftop pool was popular and almost recommended by everyone in the reviews. I went to see it and i guess i have to agree its great too. Thanks for the hotel.

Stayed: July 2017, travelled with family
Thank imnayeon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRHSKL, The Management of Pacific Regency Hotel Suites at Pacific Regency Hotel Suites, responded to this reviewResponded 2 August 2017

Dear Imnayeon,

Thank you for the pleasant comments of our hotel. We are glad you had a good stay with us and we look forward to welcoming you back to Pacific Regency Hotel Suites! We will definitely share your good words with the team and till then, we wish you a pleasant day ahead!

Hospitably yours,
The Management of Pacific Regency Hotel Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Kuala Lumpur hotels
0.3 km away
Concorde Hotel Kuala Lumpur
Concorde Hotel Kuala Lumpur
#46 of 347 in Kuala Lumpur
2,111 reviews
0.2 km away
Oasia Suites Kuala Lumpur by Far East Hospitality
1.1 km away
Corus Hotel Kuala Lumpur
Corus Hotel Kuala Lumpur
#55 of 347 in Kuala Lumpur
1,749 reviews
Show Prices
Show Prices
Show Prices
1.5 km away
Furama Bukit Bintang
Furama Bukit Bintang
#49 of 347 in Kuala Lumpur
2,281 reviews
0.2 km away
Fraser Place Kuala Lumpur
Fraser Place Kuala Lumpur
#24 of 347 in Kuala Lumpur
1,790 reviews
0.5 km away
Impiana KLCC Hotel
Impiana KLCC Hotel
#41 of 347 in Kuala Lumpur
3,296 reviews
Show Prices
Show Prices
Show Prices

Been to Pacific Regency Hotel Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pacific Regency Hotel Suites

Address: KH Tower | Jalan Punchak, Off Jalan P Ramlee, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#58 Luxury Hotel in Kuala Lumpur
Price Range: RM199 - RM317 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pacific Regency Hotel Suites 4.5*
Number of rooms: 283
Official Description (provided by the hotel):
The hotel offers 283 suites, stylishly decorated with its trendy yet comforting feel, complete with modern amenities. Special touches in every suite include the roomy ensuite bathroom with separate shower, 40-inch LCD screen television with selected satellite channels, complimentary wireless internet access and stunning views of the Kuala Lumpur skyline. These suites are also great for longer stays in the cities as they come equipped with a kitchenette, complete with crockery and cutlery as well as a lounge area, but are also perfect for short homely stays. When night falls and it’s time to wine and dine, you don’t even have to set foot out of the building. The Pacific Regency Hotel Suites houses one of the most hip, trendy nightspots in the entire city; Luna Bar. Located on the rooftop of the 34th floor, expect an unparalleled 360˚ view of bustling Kuala Lumpur, topped off with great music, a stylish crowd, the rooftop pool and a chill, relaxed ambience. Choose to dine al-fresco, huddle up in dark comfy spots or be seated at any one of the several bars; whatever your choice, look forward to a night you’ll remember. If you’re in the mood for something spicy and tangy, stop off at the 23rd floor and dine at the Soi 23. Expect Northern Thai cuisine, bursting with exotic flavours that will tantalise your taste buds, available for lunch and dinner. If Thai food isn’t your thing, opt for their ala carte menu which offers local and Western delights, all served while you gaze out onto the KL skyline. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Asiatravel.com Holdings, Booking.com, Expedia, Agoda and Hotelopia so you can book your Pacific Regency Hotel Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pacific Regency Hotel Kuala Lumpur
Regency Kuala Lumpur
Regency Hotel Kuala Lumpur

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing