We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Free cancellation until 26/07
Book now, pay at stay
US$95
US$80
Hotels.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$134
US$86
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Traders Hotel, Kuala Lumpur(Kuala Lumpur)
Free cancellation until 28/07
US$126
Hotels.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$158
US$110
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Sunway Putra Hotel(Kuala Lumpur)(Great Value!)
US$55
Hotels.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Impiana KLCC Hotel(Kuala Lumpur)
US$100
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$71
US$65
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
Hilton Kuala Lumpur(Kuala Lumpur)
Free cancellation until 27/07
Book now, pay at stay
US$86
Booking.com
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
Free cancellation until 28/07
US$222
US$122
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
US$199
US$188
Mandarin Oriental
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (2,160)
Filter reviews
2,160 results
Traveller rating
650
745
381
175
209
Traveller type
Time of year
LanguageAll languages
More languages
650
745
381
175
209
Show reviews that mention
All reviewsluna barkl towerrooftop poolsuperior suiterooms are hugetop floorfree upgradebukit bintangtwin towerscristallokitchenetteconciergeklccmalaysiataxisbathtubpremier
Filter
Updating list...
96 - 101 of 2,160 reviews
Reviewed 5 December 2017 via mobile

Location very good, all the staffs are very very very friendly, the rooftop pool is good, especially the view from the rooftop is just relax and amazing, will come again next time, overall service excellent.

Stayed: December 2017, travelled on business
Thank Richole H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRHSKL, The Management of Pacific Regency Hotel Suites at Pacific Regency Hotel Suites, responded to this reviewResponded 6 December 2017

Dear Richole,

Thank you for sharing the feedback in regards to your recent stay with us. We are happy to learn that you have an enjoyable stay experience and that our facilities and services matched up to your expectation. Hope to welcome you back soon!

Hospitably yours,
The Management of Pacific Regency Hotel Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2017 via mobile

This hotel is absolutely disgusting! Very very rude staff. Terrible service, and customers are treated with attitude and very bad manners. I don't know how you can run a hotel like this. Me and my husband were on our honeymoon and got treated with rudeness and it took about 6 staff members to get through just to make one local phone call to our driver as we had no phone connections.

Stayed: November 2017, travelled as a couple
1  Thank nads1995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRHSKL, The Management of Pacific Regency Hotel Suites at Pacific Regency Hotel Suites, responded to this reviewResponded 5 December 2017

Dear Nads,

We unfortunately have discovered that you have us mistaken for another hotel with a ‘Pacific’ name attached to its branding. We are more than happy to give you the details . Please do correspond with us at marcom@pacific-regency.com for more information.


Hospitably yours,
The Management of Pacific Regency Hotel Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2017

Eroll hotel manager and his team cannot be too highly recommended in my view.

Nora the guest service advisor was assistive in providing and implementing a plan for adjustments to my itinerary.

Nabil and Rassal worked assiduously with us in developing and then implementing the plan for an immaculate presentation of my suite.

Tej went above and beyond in his role as a security guard ensuring taxi integrity and even assisted in posting a letter for me.

Their work ethics and reliability was tremendous and ultimately we were left with impeccable accommodation that considerably exceeded my not insignificant expectations.

Pacific regency was a pleasure to work with and I am delighted with the result. I look forward to my next stay in KL.”

Room Tip: People looking to be near Bukit Bin Tang
  • Stayed: November 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Simon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRHSKL, The Management of Pacific Regency Hotel Suites at Pacific Regency Hotel Suites, responded to this reviewResponded 3 December 2017

Dear Simon,

Thank you for sharing the feedback in regards to your recent stay with us. We are happy to learn that you have an enjoyable stay experience and that our facilities and services matched up to your expectation. Hope to welcome you back soon!

Hospitably yours,
The Management of Pacific Regency Hotel Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2017

We didn't get to spend a lot of time in the Hotel as we were late arriving and spent most of the following day exploring the Batu Caves. However, the room was very nice. I am also a sucker for towel art and loved the swans that had been made up on the bed when we arrived!

We did have a problem with the plug in the bath as it kept letting the water out of it and wouldn't fill up. However, we called down to the Reception and they shortly sent someone upstairs to resolve this problem so that I could enjoy a nice deep bath!
The location of the hotel was good and the staff were very polite and helpful.

The rooftop bar was definitely my highlight of the stay. I would have loved to have seen what it is like at weekends, because the music was so good, but it was quiet when we visited and I didn't want to be the only one dancing!

  • Stayed: August 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank EllieRoseB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRHSKL, The Management of Pacific Regency Hotel Suites at Pacific Regency Hotel Suites, responded to this reviewResponded 3 December 2017

Dear Ellie,

Thank you for sharing the feedback in regards to your recent stay with us. We are happy to learn that you have an enjoyable stay experience and that our facilities and services matched up to your expectation. Hope to welcome you back soon!

Hospitably yours,
The Management of Pacific Regency Hotel Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2017

Their advertising was misleading which painted the hotel as having great rooms and facilities, however upon checking in... it was far from being portrayed as rosy.

I booked two rooms for my family (two Superior Suites) for two nights stay to attend a wedding reception nearby, however I was very disappointed to note the following:

- Check-in / check-out staff were very cold, didn't seem friendly at all nor did they showed any genuine welcome. Upon check-out only one counter and one staff was on duty, imagine guests all checking out same time.

- The cabinets (wardrobe, TV and kitchen) all had doors that were creaking and off the hinges. Some tightening would have done some good, but they left it to rot.

- The carpets, wall paper and even washed bedsheets were all stained. They didn't make a single effort to wash, repair or replace them.

- The main floor corridor was smelling of smoke or some kind of bad odour

- The rooms were spacious but the lights were so dim it was almost dark in some places.

- Two windows in my room couldn't be closed or locked and had latches that were either broken or defective

- Several plug points were either loose from the wall socket and were moving and some points not working at all.

- The bathroom door was so squeaky and noisy you could hear the noise as if coming from a horror movie.

- The telephones were faulty and you couldn't hear the other person talking when calling room to rooms.

- The hotel was charging their guest for parking the cars in the hotel when most hotel give this as complimentary.

- The toilet seat kept moving and was out of alignment.

I don't want to sound too cynical but the state of the hotel and service was very poor with misleading advertising.

Room Tip: Superior Suites are quite spacious but the floors are smelly and condition of rooms quite disappointing
  • Stayed: November 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank NasserAboobakar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRHSKL, The Management of Pacific Regency Hotel Suites at Pacific Regency Hotel Suites, responded to this reviewResponded 21 November 2017

Dear Nasser,

Thank you for taking the time to review us on Tripadvisor. There are two towers to our property. East Wing (which features our brand new Premier Floor) and West Wing (which houses our Apartment Units). Our West Wing which is scheduled for a massive refurbishment project in the near future. We are therefore, in all best business practice, very pleased to extend the special rates which you had enjoyed during your stay with us.

Our housekeeping force are on the hotel floors daily to ensure the stringent standards and necessary supervisory counterchecks are enforced. Do allow us this opportunity to investigate your comment as all our units and facilities are stress tested to ensure optimum functionality.

As to the rest of your comments , please do correspond with us privately at marcom@pacific-regency.com as we have certainly found contradicting evidence otherwise.

Thank you and we look forward to the pleasure of serving you again.

Hospitably yours,
The Management of Pacific Regency Hotel Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews