The Grand Hyatt Kuala Lumpur is a brand new hotel, smack in the middle of the KLCC, spitting distance from the Petronas Towers. The location cannot be beat, and the rooms a large and very comfortable. Floor to ceiling windows offer majestic views of the city, while the open design shower area offers a modern touch. Overall, I would say the rooms are tasteful and luxurious, certainly up to standard. The gym is well equipped and offers 24-hour access to guests, which was a huge plus for me. The main restaurant, Level 38, is enormous and offers a well stocked breakfast buffet. An oddity is that the lobby is on the 39th floor, and you need to go up through the lobby to get to the ground floor. A little annoying, but no big deal.
While the hotel itself glitters, it is apparent that the staff will need some time to get up to speed. I was apparently the 24th guest to check-in to this property, and at times I could tell. For example, room service staff seemed unfamiliar with the items on the menu, and a few of the items were not available at all. At check-out, there was only one person manning the desk, which led to a backlog; not ideal for people needing to get to the airport quickly, which is very far away. At breakfast, while the restaurant is huge, it seemed like they could have put more items on display. Side dishes like beans, hash browns, sausages, etc. were not available to pick and choose from.
All in all these are small issues and I'm sure the Hyatt will sort them out in due course. This hotel has a lot of potential and I can certainly see it becoming my hotel of choice in KL should Hyatt be successful in working out the kinks.
- Official Description (provided by the hotel):
- Overlooking Petronas Twin Towers and adjacent to Kuala Lumpur Convention Centre, Grand Hyatt Kuala Lumpur is a five-star luxury hotel strategically located in the heart of Golden Triangle shopping and entertainment district. Features 411 guestrooms including 42 suites, also showcased as having one of the largest entry-level guestrooms in the city. Highly versatile, host dynamic meetings and events at our seven event spaces. Experience interactive and authentic dining with our three vibrant restaurants featuring interactive show kitchens. Rejuvenate with traditional Malay healing and ramuan at Essa Spa, unwind at our outdoor freeform swimming pool surrounded by tropical greenery or stay fit at the 24-hour fitness centre equipped with the latest strength and cardio equipment. ... more less
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