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“Beautiful hotel, a few teething problems”

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Grand Hyatt Kuala Lumpur
Ranked #3 of 355 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed 6 September 2012

The Grand Hyatt Kuala Lumpur is a brand new hotel, smack in the middle of the KLCC, spitting distance from the Petronas Towers. The location cannot be beat, and the rooms a large and very comfortable. Floor to ceiling windows offer majestic views of the city, while the open design shower area offers a modern touch. Overall, I would say the rooms are tasteful and luxurious, certainly up to standard. The gym is well equipped and offers 24-hour access to guests, which was a huge plus for me. The main restaurant, Level 38, is enormous and offers a well stocked breakfast buffet. An oddity is that the lobby is on the 39th floor, and you need to go up through the lobby to get to the ground floor. A little annoying, but no big deal.

While the hotel itself glitters, it is apparent that the staff will need some time to get up to speed. I was apparently the 24th guest to check-in to this property, and at times I could tell. For example, room service staff seemed unfamiliar with the items on the menu, and a few of the items were not available at all. At check-out, there was only one person manning the desk, which led to a backlog; not ideal for people needing to get to the airport quickly, which is very far away. At breakfast, while the restaurant is huge, it seemed like they could have put more items on display. Side dishes like beans, hash browns, sausages, etc. were not available to pick and choose from.

All in all these are small issues and I'm sure the Hyatt will sort them out in due course. This hotel has a lot of potential and I can certainly see it becoming my hotel of choice in KL should Hyatt be successful in working out the kinks.

Stayed: September 2012, travelled on business
3  Thank Kyle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 4 September 2012

The much awaited Grand Hyatt Kuala Lumpur finally opens its doors on last week of August albeit its website could only accept booking starting 1st September. Strategically located at Jalan Pinang, next door neighbor to the KL Convention Centre, the hotel occupies the ground, 1st, 2nd and 17th onwards floors of the hotel building.

The ground floor lobby is marvelous & luxurious houses the Concierge, the Grand Ballroom, and the restaurant JP teres serving local cuisines. Check-in Lobby (Sky Lobby) is located on the top floor of the hotel building at the 38th floor which is unique in a way. To get to the Sky Lobby, take the lift from the ground floor opposite the Concierge desk. Once the lift reaches the top floor & when the doors open, the ionic Petronas Twin Towers is right in front of your nose which excites the senses. It’s breathtaking.

Check-in took a bit of time, may be the system is new and staffs are not too familiar. It took at least 15 minutes for the Receptionist to complete the check-in procedures. I am a member of the Hyatt Club; it should be easy for her to retrieve my information from the system. From my observation, not all the counters are fixed with printer. The receptionist has to move from one counter to another collecting their printed documents leaving the guest unattended. It would be nightmare if there is a big group checking in concurrently. There is no sitting area around the check-in counters. It will be inconvenient for family with children. Guests will jam up the whole counters. Despite the aforesaid, that was fine with me as I‘ve ample time to take in the 180 degrees panoramic view of KL’s city.

To reach your room below, take another lift on the right hand side of the check-in counters. I put up in a grand deluxe room. At my first glance, I was not impressed with the room. It is a bit small in size even though it was published as 47metre square in the hotel’s website. May be the design of the room has taken up much of the space. The maroon + earthy tone colors are rather boring and makes the room looks old! Bedroom floor are covered with wood. Besides the bathroom’s liquid crystal glass which is something new for hotels in Malaysia, there is nothing extraordinary/high tech with the room.

The wash basin is small & shallow. You have to turn on the tap gently otherwise water will splash all over the surrounding area. The bathtub is really a joke as I never seen such a tiny little bathtub before. Credit must go to the rain shower which is strong & powerful. The premium June Jacobs’ Collections of bath amenities come in tiny bottles which are only enough for a single shower. The master switch on both sides of the bed could not turn on/off all the lights in the room. So you still need to jump up from your comfortable bed to switch on/off the rest individually.

On top of that, I noticed the following items missing in the room;
1. Table clock/alarm. We do need to check on the time even we have watches. May be it was stolen by the previous occupant!
2. Hotel Directory. My habit over the years; I will read through the hotel’s directory to gather some information or sort of orientation. In other word, there was no Welcoming Message from the General Manager of the hotel to his in-house guest.
3. In house menu. Guest might want to look through what are those dishes available before pick up the phone.
4. Hotel stationery except for a pen and some miserable pieces of notepad.

Albeit Hotel information is available on the in-house TV channel, it is simply too general. 2 bottles of mineral water are allocated per room which is insufficient as KL is along the equator.

The swimming pool is located on the 2nd floor with beautiful landscape garden. Lots of chairs and cabana available and the view of twin towers is a bonus. The gymnasium on the same floor is big and 24-hr access. The whirpool is small compared to their sister hotels in Jakarta, Singapore or Shanghai.

Staffs are polite, hospitable and friendly. At the present occupancy rate, it is over-staff. You meet more hotel staff than in house guest where ever you go. They scattered around the public areas making the atmosphere a bit tense (FBI?).

If you are attending a conference or exhibition at KL Convention centre and budget is not an issue, Grand Hyatt is the right place for you to put up as it is merely 2 minutes walk. For shoppers, Suria KLCC and Pavilion are 20 minutes walk away.

For the rate I paid, I could have a better packages (like breakfast inclusive or even club floor access)at some other equivalent 5-star hotels in KL for instance Ritz, Marriot, Westin, Hilton or even Shangri-la.
At the rate Grand Hyatt KL is charging, it is among the top in KL.

  • Stayed: September 2012, travelled solo
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4  Thank Huat88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2012

Checking into 39th top floor foyer, with it's 3 story high atrium glass window view of the Twin Towers and KL cityscape, is a huge first impression... WOW ! Very attentive service and genuine smiling faces from the outset is a very welcoming introduction. Our 'Grand View King' room faced directly to the Twin Towers through a huge floor to ceiling glass window. The interior design of the luxurious rooms are open plan with lot's marble, wood paneling and plush thick carpet. Put your iPod straight into the bedside sound system. The 38th floor signature restaurant has a modern open plan kitchen similar to Grand Hyatt Jakarta in design. After a splendid dinner we returned to our room to find the chef had prepared a Wedding Anniversary cake for us.

Room Tip: Ask for Twin Towers view.
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  • Stayed: August 2012, travelled as a couple
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3  Thank thefareast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 days ago via mobile
Google Translation

Stayed: February 2018, travelled as a couple
Thank M Paula V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHKualaLumpur, General Manager at Grand Hyatt Kuala Lumpur, responded to this reviewResponded 4 days ago

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Reviewed 5 days ago
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  • Stayed: February 2018, travelled as a couple
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Thank Claus M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHKualaLumpur, General Manager at Grand Hyatt Kuala Lumpur, responded to this reviewResponded 4 days ago

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Additional Information about Grand Hyatt Kuala Lumpur

Address: 12 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 355 Hotels in Kuala Lumpur
Price Range: RM 654 - RM 1,207 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Kuala Lumpur 5*
Number of rooms: 411
Official Description (provided by the hotel):
Overlooking Petronas Twin Towers and adjacent to Kuala Lumpur Convention Centre, Grand Hyatt Kuala Lumpur is a five-star luxury hotel strategically located in the heart of Golden Triangle shopping and entertainment district. Features 411 guestrooms including 42 suites, also showcased as having one of the largest entry-level guestrooms in the city. Highly versatile, host dynamic meetings and events at our seven event spaces. Experience interactive and authentic dining with our three vibrant restaurants featuring interactive show kitchens. Rejuvenate with traditional Malay healing and ramuan at Essa Spa, unwind at our outdoor freeform swimming pool surrounded by tropical greenery or stay fit at the 24-hour fitness centre equipped with the latest strength and cardio equipment. ... more   less 
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