We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
US$109
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$185
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Savings alert! 13% below average rates

The price you found is 13% lower than this hotel's average rate of US$212/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

US$72
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
US$100
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
Hilton Kuala Lumpur(Kuala Lumpur)
US$85
Hilton
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
Savings alert! 11% below average rates

The price you found is 11% lower than this hotel's average rate of US$95/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

Traders Hotel, Kuala Lumpur(Kuala Lumpur)
US$143
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Impiana KLCC Hotel(Kuala Lumpur)(Great Value!)
US$176
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Shangri-La Hotel Kuala Lumpur(Kuala Lumpur)
US$113
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Official Site
View Deal
  • Free Wifi
  • Free Parking
Reviews (3,289)
Filter reviews
3,289 results
Traveller rating
2,476
585
142
46
40
Traveller type
Time of year
LanguageAll languages
More languages
2,476
585
142
46
40
Show reviews that mention
All reviewssky lobbyjp terestop floorpetronas towersgrand club loungefloor to ceiling windowswalk in closettwin tower viewconvention centerklcc parkrain showeramazing hotelcorner roommandarin orientalswimming pool isf bbreakfast buffet is
Filter
Updating list...
2,665 - 2,670 of 3,289 reviews
Reviewed 4 September 2012

The much awaited Grand Hyatt Kuala Lumpur finally opens its doors on last week of August albeit its website could only accept booking starting 1st September. Strategically located at Jalan Pinang, next door neighbor to the KL Convention Centre, the hotel occupies the ground, 1st, 2nd and 17th onwards floors of the hotel building.

The ground floor lobby is marvelous & luxurious houses the Concierge, the Grand Ballroom, and the restaurant JP teres serving local cuisines. Check-in Lobby (Sky Lobby) is located on the top floor of the hotel building at the 38th floor which is unique in a way. To get to the Sky Lobby, take the lift from the ground floor opposite the Concierge desk. Once the lift reaches the top floor & when the doors open, the ionic Petronas Twin Towers is right in front of your nose which excites the senses. It’s breathtaking.

Check-in took a bit of time, may be the system is new and staffs are not too familiar. It took at least 15 minutes for the Receptionist to complete the check-in procedures. I am a member of the Hyatt Club; it should be easy for her to retrieve my information from the system. From my observation, not all the counters are fixed with printer. The receptionist has to move from one counter to another collecting their printed documents leaving the guest unattended. It would be nightmare if there is a big group checking in concurrently. There is no sitting area around the check-in counters. It will be inconvenient for family with children. Guests will jam up the whole counters. Despite the aforesaid, that was fine with me as I‘ve ample time to take in the 180 degrees panoramic view of KL’s city.

To reach your room below, take another lift on the right hand side of the check-in counters. I put up in a grand deluxe room. At my first glance, I was not impressed with the room. It is a bit small in size even though it was published as 47metre square in the hotel’s website. May be the design of the room has taken up much of the space. The maroon + earthy tone colors are rather boring and makes the room looks old! Bedroom floor are covered with wood. Besides the bathroom’s liquid crystal glass which is something new for hotels in Malaysia, there is nothing extraordinary/high tech with the room.

The wash basin is small & shallow. You have to turn on the tap gently otherwise water will splash all over the surrounding area. The bathtub is really a joke as I never seen such a tiny little bathtub before. Credit must go to the rain shower which is strong & powerful. The premium June Jacobs’ Collections of bath amenities come in tiny bottles which are only enough for a single shower. The master switch on both sides of the bed could not turn on/off all the lights in the room. So you still need to jump up from your comfortable bed to switch on/off the rest individually.

On top of that, I noticed the following items missing in the room;
1. Table clock/alarm. We do need to check on the time even we have watches. May be it was stolen by the previous occupant!
2. Hotel Directory. My habit over the years; I will read through the hotel’s directory to gather some information or sort of orientation. In other word, there was no Welcoming Message from the General Manager of the hotel to his in-house guest.
3. In house menu. Guest might want to look through what are those dishes available before pick up the phone.
4. Hotel stationery except for a pen and some miserable pieces of notepad.

Albeit Hotel information is available on the in-house TV channel, it is simply too general. 2 bottles of mineral water are allocated per room which is insufficient as KL is along the equator.

The swimming pool is located on the 2nd floor with beautiful landscape garden. Lots of chairs and cabana available and the view of twin towers is a bonus. The gymnasium on the same floor is big and 24-hr access. The whirpool is small compared to their sister hotels in Jakarta, Singapore or Shanghai.

Staffs are polite, hospitable and friendly. At the present occupancy rate, it is over-staff. You meet more hotel staff than in house guest where ever you go. They scattered around the public areas making the atmosphere a bit tense (FBI?).

If you are attending a conference or exhibition at KL Convention centre and budget is not an issue, Grand Hyatt is the right place for you to put up as it is merely 2 minutes walk. For shoppers, Suria KLCC and Pavilion are 20 minutes walk away.

For the rate I paid, I could have a better packages (like breakfast inclusive or even club floor access)at some other equivalent 5-star hotels in KL for instance Ritz, Marriot, Westin, Hilton or even Shangri-la.
At the rate Grand Hyatt KL is charging, it is among the top in KL.

  • Stayed: September 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Huat88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2012

Checking into 39th top floor foyer, with it's 3 story high atrium glass window view of the Twin Towers and KL cityscape, is a huge first impression... WOW ! Very attentive service and genuine smiling faces from the outset is a very welcoming introduction. Our 'Grand View King' room faced directly to the Twin Towers through a huge floor to ceiling glass window. The interior design of the luxurious rooms are open plan with lot's marble, wood paneling and plush thick carpet. Put your iPod straight into the bedside sound system. The 38th floor signature restaurant has a modern open plan kitchen similar to Grand Hyatt Jakarta in design. After a splendid dinner we returned to our room to find the chef had prepared a Wedding Anniversary cake for us.

Room Tip: Ask for Twin Towers view.
  • Stayed: August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank thefareast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 days ago via mobile
Google Translation

Stayed: August 2018, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 days ago via mobile
Google Translation

Stayed: August 2018, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 days ago via mobile
Google Translation

Stayed: August 2018, travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews