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Reviews (3,237)
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All reviewssky lobbyjp terespetronas towersgrand club loungetop floorfloor to ceiling windowswalk in closettwin tower viewconvention centerklcc parkrain showeramazing hotelcorner roommandarin orientalswimming pool isbreakfast buffet isbusiness hotel
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2,620 - 2,625 of 3,238 reviews
Reviewed 21 September 2012

As always... Grand Hyatt hotel chains never fail to provide a superb gym and spa facilities. The one here is exceptional good with all facilities of steam bath, steam room, sauna, ice cooler and even hair gel, deodarant, etc is available. Truly great warm service from all the hotel staff and that is all I could comment on the positive side to this hotel.
On the whole, I think there are countless room for improvement. Firstly, the bed is really hard and my pillow smells the odour of the previous guest. There isn't any room service menu or hotel information in the room. The breakfast buffet selection was rather disappointing for a five star standard comparing to other giant neighboring hotels, just too little selection... mostly continental western breakfast and mostly chinese, not a full Malaysian breakfast and without any indian selection.. not even a simple "roti canai/pratas" with dhal or curries and the "nasi lemak" was a disappointment too. The bathtub is really tiny... not for anyone above the height of 1.7cm tall, there should be more than one small bottle of shower gel and shampoo... I have to keep on calling the room service for an extra bottle. The complicated bathroom locker in the gym is without any manuals, anyone will have a hard time trying to configure how to use it. And lastly, my keycard was auto deactivated after 12pm... please note that you need to activate it via the check in counter again if you're suppose to check out by 12pm but request for a late check out. Overall... not really a bad experience but could have been better and fantastic if more of the finer details is look into soon.

  • Stayed: September 2012, travelled solo
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2  Thank ZuLtall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2012

There is nothing more reassuring when a hotel brand you trust opens up in anew town and it deleivers more than what you would expect.
The Grand Haytt is agreat hotel.
All the things one would expect from a grand Hyatt such as a really comfortable bed, fantastic bathroom and they don't have one of the things I hate most about Hyatt jotels and that is an open toilet.
Teh opulent bathroom has a seperate enclosed toilet which is big plus in my book.
The raindrop shower is somewhere you could stay for your whole visit.
Like all new hotels it has some teething problems but the impeccable way in which these were dealt with by the staff and the management is a real credit to the team.
I will definitely be back

  • Stayed: September 2012, travelled with friends
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1  Thank pemblin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2012

A very good Hyatt in a very good location with great room and enthusiastic service. Location is near KLCC, with 15-minute covered walkway to the Bukit Bintang shopping-eating area. Guards positioned in key points outside the pereimeter of the property shouts security and also telling those not staying here, "don't come". Doormen and receptonists all very enthusiastic. Checkin lounge is at the topmost (39) floor, another security feature -- rooms are from 17th upwards. Freeform pool with cabanas (recommended) on 2nd floor. Gym is modern with interactive control screen on each machine (although the control varies from machine to machine). Shower and locker facilities are excellent. Room obviously very up-to-date in layout and furnishing. We had twin beds which face the floor-to-ceiling windows. Entry to toilet-shower-vanity area from both sides of the room. Nice glass partition between bath and bed which can turn translucent with the switch of a button. Free wifi only in the lobby. Staff all-round very enthusiastic given that this is a new operation.

Room Tip: Rooms facing Twin Towers have better views.
  • Stayed: September 2012, travelled as a couple
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2  Thank manitree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2012

There's something a little bit off about this place. It's pretty sterile and modern and corporate, but has some weirdo practices that keep the guest off-balance.

The location is phenomenal. Close to where you want to be, and the views are great. Initial steps into the street lobby are cold and confusing. Lots of staff all welcome you at the same instant, and nobody really in charge of directing the guest through the processes. Before heading upstairs to the real check-in, you have to stop at the ground level bell desk (which is not labeled, and I assumed was the check-in desk) for some reason that is still not clear. Check-in at the sky lobby is slow, but the staff is friendly and will probably get the hang of it all soon.

The rooms are okay. The technology is good - nice TV, ipod hookup, good phones, multi-voltage outlets - it's all there. A clock, however, is not. Just a crazy decision on their part, that they should rectify. Also missing was any information about the hotel (as mentioned by another reviewer) - nothing that explains the amenities or even a room service menu. The room otherwise was good. I liked the bathroom (killer shower), and the bedroom has a modern Park Hyatt aesthetic, although the *quality* of the materials didn't quite live up to the design. It was typical hyatt/hilton/marriott hotel furniture - not 5-star, but not terrible. The bed was super-hard, which I was very cool with. The room was quiet, and A/C was easy to use and worked great.

The bar/restaurant on THIRTY8 was really odd. Phenomenal views, but not really comfortable or luxurious. I think they bought their furniture from the same company that furnished the bedroom. Drinks were good, but in terms of food, we were told that they served only dessert until 6pm, and there was nowhere in the hotel to get lunch at all. Only dessert. That's just not hospitable.

Maybe the most annoying quirk is the elevators. To get to the street from your room, you need to take the elevator from your floor *up* to the sky lobby, walk around to the elevators that go to the street, and go down from there. Although the elevators are cool and modern, it doesn't make any sense to force guests to go up and switch elevator banks before they go down. Obviously, you've got the same problem going from the street to the room also.

Not sure which way this one's going to go. You get a perfectly fine room and the staff is great (and seems really smart, actually), but there are some bad choices they've made in terms of guest convenience and experience. Maybe it'll all get fixed in the shakedown over the next few months.

  • Stayed: September 2012, travelled with friends
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2  Thank JeremyZNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2012

1. Lobby and Services
Check-in and out took a bit of time, but the sky lobby magnificent city view wow effect might make you ignore the pretty reception girl in front of you, which happen to me during check in. As for their services, my usual comment to all Malaysia 5-star hotel remain the same, no match for Japanese 5-star hotel. Malaysia hotel industry need to look into this, most staff just know how to smile but not using their heart to greet and making connection with guest. My benchmark on this is Ritz-Carltorn, Osaka.

2. Location and building
Unbeatable location, walking distance to KLCC and convention center. Steel and glass square building complementing the twin tower style, sandwiching Mandarin Oriental in the middle.

3. Room and workstation
The room impress me with full L-shape surrounding floor to ceiling window, breathtaking city panoramic view from Jalan Pinang to KLCC park. I personally dislike the workstation location which facing opposite dull building instead of facing KLCC. We check in the 65sqm View Deluxe King and it does not come with the light central control which means you need to walk around to switch off light before sleep. And there's no stationary set, business people will find this annoying.

4. Bathroom
Bathroom is great where you can naked shower facing the city view, not many hotel with this features. However the poor insulation design allowing air exchange between room and bathroom making after shower super cold, as if i'm taking shower in a winter country home with no heater.

5. Facility
swimming pool is well design with plenty of water featured walkway, but no infinity pool and it's on 2nd floor. Nothing to shout about regarding the gym and spa.

6. Restaurant
Dine-in experience, seriously worst experience of any hotel dine-in, minimum choice, taste bad but i reserve this as i believe the hotel is not fully ready. Restaurant38 and Lounge39 will definitely make it into KL folks favorite hi-tea and birthday celebration place. with their 360 KL unobstructed view, this is the best place for firework watch.

In a nutshell, it felt more like a 5-star residential place that a hotel.

Stayed September 2012, on company review purposes.

Room Tip: If you are paying extra for twin tower view, ask for the room facing/closer to ExxonMobile building. The view facing Bank Islam is less impressive. Book corner room if wish to shower facing twin tower.
  • Stayed: September 2012, travelled as a couple
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3  Thank dmonddes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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