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Grand Hyatt Kuala Lumpur
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Reviews (3,107)
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2,317
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All reviewssky lobbyjp terestop floorpetronas towersgrand club loungefloor to ceiling windowswalk in closettwin tower viewconvention centerklcc parkrain showeramazing hotelcorner roomspecial thanksmandarin orientalswimming pool isf b
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591 - 596 of 3,107 reviews
Reviewed 18 March 2017

A brilliant hotel with fantastic staff. A real must to stay In if you are visiting KL for business or pleasure. Check out JP Terrace for lunch or dinner. Stay on the club floor for an even better experience.

  • Stayed: March 2017, travelled on business
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Review collected in partnership with Hyatt Hotels
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHKualaLumpur, General Manager at Grand Hyatt Kuala Lumpur, responded to this reviewResponded 20 March 2017

Warm greetings to you Michael R, We are so appreciative of your great support, thank you! Our family members are grateful you took notice of their contributions, for sure they are very much motivated by your kind words. It would be wonderful to welcome your return soon. Best regards, Robert Dallimore, General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2017

Excellent front desk. The caring and attention to details impressed me upon check-in and check-out. Locate 3-min walk from Suria KLCC, where is good for shopping and dining, as road traffic is in general bad.

  • Stayed: March 2017, travelled on business
    • Value
    • Location
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Review collected in partnership with Hyatt Hotels
Thank Jacqueline_Chu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHKualaLumpur, General Manager at Grand Hyatt Kuala Lumpur, responded to this reviewResponded 20 March 2017

Dear Jacqueline_Chu, Thank you for bringing so much cheer and smiles all around for the Front Desk team, it is always a great encouragement for them whenever their efforts are noticed. We are happy you enjoyed our location as indeed we are situated in a prime vicinity and close to major attractions. Please come back soon. Kind regards, Robert Dallimore, General Manager.

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Reviewed 18 March 2017

We came for a mega family trip during new years. The sofa was sizeable enough to serve as the extra bed for the kid. We also arrange an extra single bed for the other kid, and still there was enough space. Toilet separate from shower cubicle which as good. Lobby located at a very high floor with a magnificent view over the twin towers, especially being able to watch the fireworks during new years' eve. Walking distance to KLCC with a big shopping complex. The pool was big but slightly cold for December swimming. Gym had the full range of equipment. Breakfast served a full western and asian buffet. Bistro at the lobby level had good satay and chicken rice. As a Hyatt member, services good as expected.

  • Stayed: December 2016, travelled with family
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Thank MLB1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHKualaLumpur, General Manager at Grand Hyatt Kuala Lumpur, responded to this reviewResponded 20 March 2017

Dear MLB1001, Thank you for your patronage and being our esteemed World of Hyatt member! We are happy to hear great family times were had and agree the location, spacious room, Sky Lobby with its iconic towers as background plus buffet breakfast helps make for an amazing stay experience. We hope to see you again soon. With best wishes, Robert Dallimore, General Manager.

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Reviewed 17 March 2017

I have stayed at over one hundred 5* hotels & resorts worldwide. The Grand Hyatt KL stands outs to be one of the best. Seriously, this place is really fantastic. Their location, facilities, amenities, dining and especially the staff makes this a 5+ stars destination.

My wife is a type 1 diabetic and has gluten-free dietary requirements. The entire Food & Beverage department along with the Grand Club staff bent over backwards to accommodate her. The chef and his staff were great. My highest regards and kudos to Arie and Mawie.

Thank you Grand Hyatt Kuala Lumpur! You guys are the best. My wife and I will always remember our week at the GH-KL.

  • Stayed: February 2017, travelled as a couple
    • Rooms
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Thank R B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHKualaLumpur, General Manager at Grand Hyatt Kuala Lumpur, responded to this reviewResponded 20 March 2017

Dear R B, Thank you for making us all feel on top of the world, everyone is absolutely thrilled and greatly encouraged by your wonderful compliments! Thank you for promoting us so favourably. We are lucky to have a group of passionate and exceptional individuals at Grand Club who are very much customer centric here. For sure, I will personally thank them all and give due recognition to both Arie and Mawi for going the extra mile for our guests. We look forward to welcoming your return next time. With best wishes, Robert Dallimore, General Manager.

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Reviewed 16 March 2017

We only spent one night here, as a stop between other locations in Malaysia. Our one night was great. The hotel is in a fantastic location for walking to sites in the city, and views of the Petronas Towers. The staff were very friendly and our room was wonderful. Our best sleep on our entire trip was in this hotel room.
The hotel offers airport shuttle services (for pay) and helped us get a very early morning taxi back to the airport.

  • Stayed: March 2017, travelled as a couple
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Thank Stacey K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHKualaLumpur, General Manager at Grand Hyatt Kuala Lumpur, responded to this reviewResponded 20 March 2017

Greetings skilarski, Many thanks for your kind post and great to know your brief stopover here had been great. Our team members sincerely appreciate your kind recognition and hope to welcome you back perhaps on a lengthier stay next time :-) With best regards, Robert Dallimore, General Manager.

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