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Pippyclearsoup
Asia, Peru

Lovely wedding at the Hilton

5.0 of 5 bubblesReviewed 13 Aug 2013via mobile
This property has always been a lovely one and the top hotel in Kuala Lumpur for some time now. We had our wedding here and many of our guests (including ourselves) who stayed here loved the hotel. The ballrooms and function rooms were great for hosting our wedding and the food served at all of our wedding events were top notch. We even enjoyed the leftovers (so very tasty at 3am!) from our wedding dinner that we didn't have time to enjoy but which they very kindly packed for us and left in our room in a food warmer.

We were very well looked after and enjoyed the many room service meals we had being so tired from all the wedding activities in and around the hotel. The Lifestyle suite we were given was just fantastic - so very well designed and modern and very spacious for all of the visitors we had throughout our stay. The strength of this property is in the design of their rooms and the way in which they have maintained these over the years. Still top quality and every inch a 5 star standard.

The hotel is also located above a large transportation hub (KL Sentral) and is perfect for travel to central KL and also the airport. The hotel could not be in a better location.

This hotel is equally great for business and pleasure (something not all hotels do well) and we couldn't have asked for more for our wedding - this hotel and location will always remain very special to us.

Date of stay: December 2012
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review
Responded 21 Aug 2013
Dear Guest,

Greetings from Hilton Kuala Lumpur!

Thank you very much for taking the time to share your experience. I am glad to hear that you and your guests enjoyed your stay with us and delighted that we have made your special day all the more special.

We look forward with pleasure to welcome you back again!

Best Regards,

Daniel Welk
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    5,864 - 5,869 of 7,949 reviews
    Reviewed 13 August 2013

    At first we wanted to stay at Double tree, but it was fully booked. We came to Hilton KL and chose a room on Executive level - it was one of the best decisions ever!

    The view is marvelous, both my partner and me were literally stunned at the view for a while - it looked greater at night too.

    Beside that, location is good, right at the center of KL. They have bar, good gym, great swimming pool (well, just a bit too crowded, but it was fine)... we're very pleased with our stay.

    Room tip: Choose those rooms looking at the park for greater view
    Date of stay: August 2013
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Darren L
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this reviewResponded 22 August 2013

    Dear Guest,

    Greetings from Hilton Kuala Lumpur!

    I would like to thank you for taking the time to share your review with us and am delighted to hear that you thoroughly enjoyed your stay with us.

    The team and I look forward to welcoming you back again soon!

    Best Regards,

    Daniel Welk
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 11 August 2013

    It was a great experience staying in Hilton Kuala Lumpur, with comfortable room environment and nice ambient at the restaurant.However, there are flaws for such a good hotel that distracted me. The drainage system in the hotel room was quiet bad. The shower area was flooded within a few minutes of shower. The water flow down the drain very slow, and the in house plumber seems can't find the solution for this matter. Ended up, we got to bare with the situation as the hotel was quiet full for that time being. Gaze restaurant seems to be a good dining place, but the waiters there do not attend to us properly. May be it was the festive season, and the restaurant was a bit packed. Issue that irritated me most was that they don't even have the intention to clean up a table for us to be seated. To make the matter even worst, the waiters keep reminding that we need to wait for long hours to get the food served and sort of shoo us off in a subtle way. This sort of fused me off a bit and we ended up dine in Chyna restaurant.

    Date of stay: August 2013
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Hilton Hotels & Resorts
    Thank YH P
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this reviewResponded 12 August 2013

    Dear Guest,

    Greetings from Hilton Kuala Lumpur!

    I appreciate you review of your recent experience at our hotel. We're very sorry you experienced an undesirable stay and level of customer service with us. I have addressed these issues with our team, ensuring that team focus on providing memorable experiences for all guests that stay at Hilton Kuala Lumpur.

    The next time you are in Kuala Lumpur we would love to have you come back and experience a better level of customer service.

    Thank you once again for your comments.

    Best Regards,

    Daniel Welk
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 11 August 2013

    Located opposite the KLIA link from the airport this is convenient to get down town fast and cheaper than a taxi - especially in rush hour. Being renovated when we visited which made things a bit of a mess - you may want to check before visiting on status of renovations. Food not so good here but just go through to Le Meridien which is linked and eat there...Rooms were also very warm with poor air condictionaing

    Room tip: High floor recommended
    Date of stay: April 2013
    • Trip type: Travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    1  Thank Stuart294265
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this reviewResponded 12 August 2013

    Dear Guest,

    Greetings from Hilton Kuala Lumpur!

    Thank you very much for taking the time to share your recent stay experience with us.

    Customer feedback is vital to the hotel, ensuring the hotel team can continually improve hotel services and offerings.

    The team and I look forward to welcoming you back to the hotel soon.

    Best Regards,

    Daniel Welk
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 11 August 2013

    For several years, we keep coming back to this Hilton Hotel as we use KL as our base for traveling through SE Asia. This year we travelled Indonesia and therefore we stayed 2 nights in the Hilton KL again before returning home.

    the hotel is centrally located (next to KL Sentral) and therefore easy to reach from the airport. The rooms (we prefer corner rooms on the executive floors) have good beds and the bathrooms are really nice with a good rainshower. What was a surprise to us that the Hilton KL keeps improving. The bites and drinks in the executive lounge were excellent, but the best was the breakfast. Simply put, you name it and it is available for breakfast. From sushi to fresh baked bread and donuts.

    A big plus of this hotel is (compared to other hiltons) the availablity of complementary WIFI in the lobby. The lobby is refurbished and has good chairs to relax in. Talking about complementary, it was a nice surprise that complementary water and lemon drinks were served at the pool area.

    All in all, we love this hotel and it's good to see that this hotel keeps improving

    Date of stay: July 2013
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    1  Thank Haaienvoer
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this reviewResponded 12 August 2013

    Dear Guest,

    Greetings from Hilton Kuala Lumpur!

    I would like to thank you for taking the time to share your recent stay experience at Hilton Kuala Lumpur and am delighted to hear that you thoroughly enjoyed your stay with us.

    The team and I look forward to welcome you back again soon!

    Best Regards,

    Daniel Welk
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 10 August 2013

    I stayed for a week on business and found the hotel to be very comfortable and the staff to be well trained to the standard I would expect from Hilton Hotels. I had room service several times, but did not have breakfast. Location is good for business, not so for tourists in my opinion. Reception area is undergoing a refurbishment, which will hopefully be done very soon. Beds are very comfortable and I did like the room layout, once I found the hidden toilets.

    Date of stay: July 2013
    • Trip type: Travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank SteveK520
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this reviewResponded 12 August 2013

    Dear Steve,

    Greetings from Hilton Kuala Lumpur!

    Thank you very much for your review and I am glad you found the location and service levels of the hotel to your satisfaction.

    The team and I look forward with pleasure to welcome you back again soon.

    Best Regards,

    Daniel Welk
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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