We were there on a weekend to celebrate my birthday. Love the room - and wonderful service. They upgraded us to a suite when the room we wanted was not available at the time of check-in. Great selection at the breakfast buffet. We had access to the lounge and the ambience there was nice and cozy.
Dear Guest,
Thank you for your feedback and I am pleased to learn that our team made your birthday stay with us a special one.
We truly appreciate hearing from our valued guests and thank you for taking the time to share your wonderful Hilton Kuala Lumpur experience with fellow travellers.
My team and I hope to have the opportunity to welcome you back and thank you for choosing Hilton Hotels & Resorts.
Wishing you safe onward travels.
Sincerely
Linda Pecoraro
Hotel Manager
I stayed for 4 nights at the executive floor with complimentary access to the executive lounge. The room is spacious with a great view of the city and the executive lounge is simply magical. During my stay Azman and Crew have showered great attention and kindness remembering the morning choice of coffee and afternoon pot of tea and evening pour of wine. Drinks were generously poured and snacks deliciously prepared and proudly displayed during breakfasts and evening cocktails . Looking forward to the next stay in June. Thank you Azman and all the best to you and your Crew.
Dear Guest,
Thank you for your feedback and I am pleased that you enjoyed our hospitality. We truly appreciate hearing from our valued guests and thank you for taking the time to share your wonderful Hilton Kuala Lumpur experience with fellow travellers.
I thank you also for your commendation of Azman and our Executive Lounge Team and have passed on your message of thanks to them. It is always a pleasure to learn when our team has made a difference to a guest's stay experience.
My team and I hope to have the opportunity to welcome you back and thank you for choosing Hilton Hotels & Resorts.
Wishing you safe onward travels.
Sincerely
Linda Pecoraro
Hotel Manager
Hilton KL is a very nice hotel with great, friendly & smiling staff with excellent location. From KL airport, I would recommend taking KL Ekspres train to KL Sentral. We took taxi, which was more expensive, took longer, and, probably, was not as clean. Hilton KL is located within a 2 minute walk from KL Sentral through covered area, even though you have to cross a road and take an elevator up to the hotel. It is right next to Le Meridian Hotel.
Breakfast was a zoo; lots of unruly people with tons of children roaming. Apparently, weekends are quite busy. Staff were doing the best that they could. I would recommend avoiding the breakfast restaurant over the weekend if you would like to enjoying the breakfast in quiet atmosphere.
Hilton KL is strongly recommended.
Dear Guest,
Thank you for your review of your recent stay with us. I always appreciate hearing from our guests, especially on places for improvement.
Whilst I am glad to learn that you found our location to your liking, I do apologize that the comfort of your stay was interrupted by the breakfast experience. We have taken your comments to our team to ensure we do a better job in the future.
Thank you again for your feedback and we look forward to welcome you back to Hilton Kuala Lumpur.
Sincerely,
Linda Pecoraro
Hotel Manager
Stayed here recently on a work trip. Hotel itself is nice and has good facilities, breakfast is also pretty good.
However depending on where your room is in the hotel it can be pretty noisy throughout the night - my room was next to the staff entrance to the floor and I was woke up about 3/4 times each night by the door slamming - I did raise this with the reception team however nothing was done.
On this basis I'm not sure I'd stay on future work trips.
Today, I just from a 1 night stay at the Hilton KL.
Up until check-in yesterday afternoon, I had been fuming because of a painful booking process which, I now believe, was a Hilton IT glitch and not something the Hilton KL was responsible for. But it made my Hilton Premium Reward booking the most painful booking of all times since I had to cancel the reservations 4 times (due to Hilton wanting to charge me points PLUS the full, flexible rate (BAR)). In the end, I did not receive any helpful support from neither the Hilton KL nor the Hilton Diamond hotline so that in the end I had to make a points + cash reservation that I didn´t want in the first place just to avoid the IT glitch that they were responsible for. So that´s 0 star for the booking process.
But rant over, now to the actual on the ground experience:
As others have mentioned numerous times the location at KL Sentral is great and very convenient for a short stopover in KUL. The property is well maintained and the Executive rooms are spacious, clean and really nice.
The only slight negative for me personally was that despite being on the 30th floor I found the noise from the surrounding streets/highways quite disturbing. Once I woke up in the middle of the night I had difficulties falling back to sleep again because of that noise. But then again, I am very sensitive to noise so the issue of noise might be not an issue at all for you, the reader.
But rather than repeating all the positives that previous reviewers have commented upon already, I would like to take this opportunity to say a special thank you to Harvin and his team in the Executive Lounge. I made an effort to find out the names of those working that evening so I´d like to mention Harvin, Akmal, Nazirul, Satar and Sherwin (I hope I didn´t forget anyone and have all the names spelled correctly). They were quick in serving the guests and they had a very good attention to detail which made staying in the Lounge a very pleasant experience Probably the best team effort I´ve ever experienced in a Hilton Exec Lounge. And I´ve been to many! :-) So, to Harvin and the team: Thank you!
