I have recently booked 2 Toyota Alphard to fetch 8 passengers from KLIA2 to Genting Maxim hotel for both ways (i.e. return trips from & to KL airport). Email correspondences with the Mr Fong(I guess is the boss of the company) and later with his colleague Liza who has finally confirmed my bookings after I have submitted 8 passengers' passport details & date of birth and the flights arrival/departure details. We thought all set except to our surprise that there were no sign of vehicles or drivers at the KLIA2 airport on our arrival date!!!! I have make several phone calls at the airport to the Big Tree office and even Liza's mobile. Liza and her colleague just asked me to wait for them to return call as they need to check????? The last call I make after waiting for a long time still no news of their update, Liza even chuckdown my phone after hearing my voice!!!! What kind of company and staffs?????
If you want to engage this company, please think triple times!!!!
Luckily, we were not stupid enough to just wait for them at the airport but, have managed to get 2 very responsible taxi drivers who have provided the most reliable and comfortable services during the 4 days stay in Genting.
Lastly, there is NO return call from any of the Big Tree staffs or Mr Fong, and not even an email of apology for the inconvenience they have caused!!!
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