Facts first. Place and activities are run by Taman Negara Johor. Bigtree basically rides on them for this program. They link up guests to booking as managed by Taman Negara. Their charges is for that facilitation. Additionaly they provide meals. Although that can also be done by Taman Negara.
That said, for what they charge surely they could have added value to the program instead of just hand us over .
Despite over 20 emails to ensure we are met at pick up point, despite numerous request for driver phone number, we didnt get it. Driver was also more than an hour late. And Fong just tells me to chill. Bad taste in my mouth. I've been to custom made programs overseas for trekking and sightseeing. The personal touch is much appreciated. Something is missing in the relationship this company has with their partners at Taman Negara. They arent happy. And therefore guests also bear the brunt of that. A lot of professionalism is missing. Some suggestions for Bigtree
1. Build a better rapport with Taman Negara and your Orang Asli guides. Appreciate and pay them for what they do for you. Maybe then they will become the best ambassadors for this beautiful place. Its can't be just about the money.
2. Spend some money and train them if need be as they are your partners. A preparatory talk before embarking on the trekk would have been good. We saw a deadly coral snake. Beautiful but deadly. Forewarned would have been helpful.
3. Prepare a trekking guide for all the trails. Degree of difficulty, time to place, etc. the trail to the waterfall was pretty difficul for us but according to the guide its an easy trail. Obviously for him it is easy but it is a biased opinion. Providing degrees of inclination etc might be helpful
4. An advisory phamplet on do s and donts would be helpful. The place is wonderful but full of leeches and guest should have been given some pointers.
I can go on and on. At the end of the day Bigtree really didnt earn the money. They were a dissapointment but the place suited my family. A good getaway from kl city.
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