First of all, this hotel may have 5-star location BUT the feeling of security is definitely absent. The door latch was practically non-existent and on top of that, the door could not be locked. That meant anyone with the access card to our room could get in. So, there was this incident that even after the room was tidied, one person of the housekeeping team just opened the door to my room. Were it not for my presence at that moment, who knew what would have happened.
Second, the first night we turned in, within minutes we could already felt itchiness on our legs. What was the cause? Bedbugs!! We asked for a change of rooms but it was only after 3 nights that we moved from the dingy 8th floor to the revamped 15th floor. And that was also because the situation took a bad turn; the ceiling above the table was leaking!! And the whole table along with our belongings was wet. However, luckily, the electric cables were unscathed.
Enough with the facilities. The service was equally bad as well. The housekeeper did not understand the meaning of the 'Do Not Disturb' sign and cleaned our rooms. How in the world can this happen? Besides that, on the day of the leakage, applause to the housekeeper who dried the wet area but a big big boo to the reception. The incident happened at 10.30 am after which we returned to our course at the hotel ballroom when the receptionist assured us that we could get the keys to our hotel room at 1pm. HOWEVER, when we approached them(the receptionist was playing with her phone) at 1pm they told us to wait another 15 minutes again. What the heck have they been doing for the past 2 and a half hours? My goodness...and the facial expression when they gave us the keys was of utter indifference and rudeness.
To top that off, after a climatic high upon reaching our new room, our expectations really hit rock bottom when we realised the new sink also leaked!
- Also Known As:
- Brisdale Kuala Lumpur
- Brisdale Hotel Kuala Lumpur