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“Horrifying experience [worst hotel in KL]”
Review of Brisdale

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Brisdale
Ranked #286 of 348 Hotels in Kuala Lumpur
Reviewed 5 August 2014

Through Booking.com we booked this hotel considering price and accommodation for 4 nights, the pictures on the web mislead us.

We checked in on 28th July 2014 at 5-30 pm, there was no person at the door or reception. After few while, one person came in and did check in formalities. We went the room at 17th floor, no WiFi, electric switch board is broken, AC was not functioning, dirty toilet, smell from tap water. We left for searching new place and decided to stay at hotel Istana. We back to Brisdale around 11-45 pm and informed the Lady receptionist that Electronic door key is not working. She replied to deposit full amount and then let us get into the room. We told her that at this night if you push us to stay outside, then we must lodge complain to Police. She said they have also their security and really she called one fat guy [security]. We told her that it is international rule to pay at the time of check out and you have our card number. After half an hour argument she let us get into the room. At the middle of night we heard some noise beside our room and there is a door between two rooms, we were worried that somebody may break the door and get into our room. At that night there were no other border at that floor, we could not sleep through out the night [worried about that argument]. It was horrifying. It seems to us that only 10% room is booked and rest vacant.

Other most important thing is the hotel is in such a place at Chowkit, that the surrounding roads are dirty and you can't walk.

Before booking through web I would suggest all to go through the reviews and please don't choose this hotel, it will make you complete disappointed.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
7  Thank shafqatrabbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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15 - 19 of 257 reviews

Reviewed 1 August 2014

good and affordable hotel. worth the money spent. look for 'Don' the cleaner for any help :)
had a comfortable stay . book beforehand to get one of the rooms facing the towers.excellent view!!
it is not wise to expect a 3 star hotel facility for the room rent as cheap as theirs;
affordable, city centre, clean and comfortable.
my family and i spent 5 days here. overall opinion: good :) we are satisfied. havent slept so well in a long time :)

Room Tip: look for rooms in the front with amazing view of the scyscrapers. mr.Don gets you every help you nee...
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  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank lizbet123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2014

Stay 2 night at this hotel. The standard room below averages and not even 3 star hotel, we have to pay an extra to get decent room. The standard room really terrible hasn't got any towel in the bathroomfridge, old tv and no kettle in the room. This is hotel part of Quality hotel managements which known in the hotel industry. Located at slump area which don't bother me but it's all about comfort room.

  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Service
3  Thank Hani J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014 via mobile

The worst hotel I ever stayed and I fully recommend to others not to stay in this hotel. The room is to old and dirty. It feels like you are staying in a Rumah Tumpangan, not a 3 stars hotel as they claim. The staff was not friendly especially the Bangladesh guy in the car park counter. My conclusion, I would not recommend it to others unless they upgrade their hotel rooms and their services.

Stayed: June 2014, travelled with friends
5  Thank Mohd Ash Qasshi... B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014

i just came back from holiday. We spend 3nite at Brisdale Hotel. the room rate is RM$172.41 with breakfast. But it comes out with a nite mare.

agree with all the comments -
1) aircon is not working
2) the room smell very stink
3) the toilet is same rate just like a"public toilet"
4) bathtub is so dirty and there is a lot of black stain
5) breakfast is very terrible!!
6) staff is not helpful enough. most of them very blurr.
7) My advice never ever book this hotel for yr holiday because this hotel is dam Lousy and dam horrible and the room is full of Cockroach

From A-Z i'm giving my rate - horrible terrible and disgusted.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Dell66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Brisdale

Address: 65 Jalan Haji Hussein | off Jalan Tuanku Abdul Rahman, Kuala Lumpur 50300, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #286 of 348 Hotels in Kuala Lumpur
Hotel Class:3 star — Brisdale 3*
Number of rooms: 275
Also Known As:
Brisdale Kuala Lumpur
Brisdale Hotel Kuala Lumpur

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