Through Booking.com we booked this hotel considering price and accommodation for 4 nights, the pictures on the web mislead us.
We checked in on 28th July 2014 at 5-30 pm, there was no person at the door or reception. After few while, one person came in and did check in formalities. We went the room at 17th floor, no WiFi, electric switch board is broken, AC was not functioning, dirty toilet, smell from tap water. We left for searching new place and decided to stay at hotel Istana. We back to Brisdale around 11-45 pm and informed the Lady receptionist that Electronic door key is not working. She replied to deposit full amount and then let us get into the room. We told her that at this night if you push us to stay outside, then we must lodge complain to Police. She said they have also their security and really she called one fat guy [security]. We told her that it is international rule to pay at the time of check out and you have our card number. After half an hour argument she let us get into the room. At the middle of night we heard some noise beside our room and there is a door between two rooms, we were worried that somebody may break the door and get into our room. At that night there were no other border at that floor, we could not sleep through out the night [worried about that argument]. It was horrifying. It seems to us that only 10% room is booked and rest vacant.
Other most important thing is the hotel is in such a place at Chowkit, that the surrounding roads are dirty and you can't walk.
Before booking through web I would suggest all to go through the reviews and please don't choose this hotel, it will make you complete disappointed.
- Also Known As:
- Brisdale Kuala Lumpur
- Brisdale Hotel Kuala Lumpur